1. Jolene Pennington
1919 Harper Street
Newberry, SC 29108
(704) 604-0941 (Cell)
jpennin@g.coastal.edu
STRENGTHS
Team player with the ability to lead and train others for proficiency and best business practices.
Analytical thinking
Research and problem solving
Multi-tasking
Skilled in establishing good relationships with stakeholders
Proficient in SAP 102-RP1 ERP; Peachtree (Sage 50 Accounting Quantum2016); Pro Systems fx Tax; Microsoft
Word, Excel, Access,PowerPoint and Outlook
PROFESSIONAL EXPERIENCE
2015 to Present: Nichols Accounting
Accountant
 Full cycle accounting for small business; to include:
 Bank reconciliation
 After-the-fact payroll
 Calculation and payment of Federal Tax and State Withholding tax
 Sales Tax Returns and payment of tax via SCDOR
 General Journal month-end entries
 Financial Statements
 Individual Income Tax
 Training on Working Trial Balance and Year-end Closing
 Ad-hoc reports in Excel as needed
2015: Olympic Metals
Freight Analyst/Documentation Coordinator
 Maintained ocean freight rate database by working with carriers and sales for ocean freight shipments of
metal scrap, refined metals and plastics
 Placed bookings with carriers for suppliers and traders,submit shipping instructions and AES applications
 Audited ocean freight, demurrage and detention invoices for accuracy and approve for payment after
entering into QuickBooks
 Managed rate disputes with carriers and documented for root cause analysis
 Billed back suppliers for any ocean freight charges paid by Olympic on their behalf
 Reviewed process ofLogistics department for ways to improve
 Resolved issues for suppliers when at the port to retrieve containers and encounteran issue
2008-2015: Maersk Agency USA, Inc.
2013 to 2015: Finance Customer Relations Specialist; NVOCC
 Analyzed Rejected and Closed Disputes still unpaid for rate issues by researching contract rates in MARS
and G Drive for NVOCC customers
 Analyzed short paid invoices for rate issues orTerms of Pay issues by researching contract rates in MARS
and G Drive and reviewing shipping instructions
 Exceptional handling of customer issues for rate discrepancies that require immediate attention.
 Analyzed root causes for best business practices for resolution

2.  Advised Finance Account Specialist and customer of best business practice on findings to add value to
customer; improve invoice quality and reduce the >7 outstanding.
 Participated in calls with Sales, FAS, and customer to discuss audit findings
 Created CSOP’s to override non-specific shipping instructions so charges invoiced to correct payer the first
time
 Helped NVOCC collection team reduce >7 regional goal for receivables outstanding; year-end goal was 9.3
million, NVOCC ended with 7.02
2008 to 2013: Accounts Receivable Specialist
 Researched and reposted outstanding payments for ocean freight and demurrage
 Researched and issued refunds
 Reversed credit and debit write-offs to repost payments
 Researched by customer account unapplied payments for repost or place on account
2007 – 2008 Unlimited Sanitation, LLC
Accountant
Supervised two employees
Processed financial transactions ofAccounts Receivable, Accounts Payable,General Ledger
Prepared Financial Statements monthly
Approved payroll before outsourcing
Reconciled three bank accounts
Billed monthly advance and arrears billing on four lines of business
Reconciled accounts receivable weekly
Reported financial position of company to owners on a weekly basis
Assisted operations manager and owners with decisions on large expenditures
2006 – 2007 Clark Parker, CPA, PA/Ernest Rabon CPA, PA
Accountant
Bookkeeping for small business
Bank Reconciliation
Reviewed year-end general ledger for tax preparation,
Entered after fact payroll to prepare monthly and quarterly payroll tax deposits for clients
Prepared Sales and Use tax forms for clients monthly
Processed W2’s for all clients
2004 – 2006 Coastal Carolina University Internal Audit Department
Associate Internal Auditor (Student Employee)
Conducted reviews of assigned organizational and functional activities under supervision of Internal Auditorin
accordance with GAAP
Evaluated the effectiveness of management controls over those activities
Determined whether functions of the University were performing their planning, accounting,custodial and control
activities in compliance with management instructions,policies and procedures,relevant laws and regulations in a
manner consistent with both institutional objectives and good business practices
Reported audit observations and made recommendations for correcting unsatisfactory conditions,improving
operations,and reducing costs
Performed special reviews, consultations,and research projects
Maintained and documented Internal Audit department standards,policies, and practices

3. EDUCATION
Horry-Georgetown Technical College, Conway, South Carolina
Degree: Associate of Arts; Diploma: May 2003, GPA 3.57
Phi Theta Kappa National Honor Society
Coastal Carolina University, Conway, South Carolina
CPA Accounting Track; Degree: Bachelor of Science in Business Administration;
December 2006; GPA 3.54
Beta Alpha Psi National Honor Society – Charter Member
OTHER:
Maersk globally off shored all transactionalaccounting to Chennai, India. From 07/27/2012 to 08/17/2012, I
travelled to Chennai to train the India team on my best business practices for processing refunds. I reviewed and
approved their work through a four month period of Hyper Care. We signed off on the process in December 2012
and Refunds processes nowbelong to the team in Chennai.
From 01/25/2013 until 02/18/2013, I travelled to Chennai, India to train a team on processes and best practices for
researching “on account” payments. These are payments that are not applied for various reasons. Task completed
and now processes are owned by Chennai team.
Process Management Workshop: PEX stands forprocess excellence. I was part of a pilot team to incorporate PMW
into Maersk process improvement strategies.
Other Software: Creative Solutions Accounting Software; Client Bookkeeping Software; QuickBooks.
REFERENCES:
 Vicki Hendrix, Receptionist Nichols Accounting Cell: 803-924-7406
 Karen Appleton,Manager, Customer Resolution Cell: 704-999-1554
Karen.Appleton@Maersk.com
Previous Maersk Manager
 Nikki Farley, Maersk; Manager, Finance Cell: 740-236-3075
Nicole.Farley@maersk.com
Nikki was my previous manager. It is with Nikki that I have travelled twice to Chennai for three week intervals to
train two separate teams on Refunds and On Account processes and best business practices.
 Kathy Jenison, Maersk, Collection Specialist, Metro Group Maritime Cell: 704-953-3129
Kathy was a Maersk co-worker and friend.