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You Aren’t Very Good
at Interviewing…
….and here is how to be great
No matter how well we lead, no matter how much
we incentivize or recognize, there is no substitute
hiring the most qualified candidate and placing
them in the right role.
87% OF ALL INTERVIEWERS ARE CONFIDENT
THEY MAKE HIGH QUALITY HIRING DECISIONS*
*Development Dimensions International
46% OF ALL NEW HIRES FAIL*
*Leadership IQ 2012
REALITY CHECK- YOU REALLY AREN’T
THAT GOOD AT INTERVIEWING, IN FACT…
…THE TRADITIONAL INTERVIEW IS A VERY
POOR PREDICTOR OF EMPLOYEE SUCCESS
NOW FOR THE MATH….
TRY THIS SIMPLE TEST
Estimate the value of
1 x 2 x 3 x 4 x 5 x 6 x 7 x 8
NOW…….
Estimate the value of
8 x 7 x 6 x 5 x 4 x 3 x 2 x 1
WHY DO MOST PEOPLE ESTIMATE THE
ANSWER TO
EQUATION #1 AS AROUND 500
AND EQUATION #2 AS AROUND 2000??
We pay more attention to the first number than the rest;
misdirecting our final calculation
GOOGLE SEARCH
“10 SECOND IMPRESSION”
34,100,000 HITS
• HEIGHT
• ATTRACTIVENESS
• SOUND OF VOICE
• THE TIMING OF THE INTERVIEW
• APPEARANCE OF WARMTH
• SIMILARITY TO INTERVIEWER
CONTRIBUTORS TO CONFIRMATION BIAS
QUICK LESSON FROM BSO, CIRCA 1952..
AND TODAY “ THE VOICE”
PREDICTORS OF PERFORMANCE
WHAT NEARLY A CENTURY OF
RESEARCH* TELLS US
Work experience +
Reference checks +
Unstructured Interviews =
24% predictability for
performance
Work sample tests +
Structured interviews=
55% predictability for
performance
Frank L. Schmidt and John E. Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology:
Practical and Theoretical Implications of 85 Years of Research Findings,” Psychological Bulleting 124, no. 2 (19968)
DESPITE ALL OF THE EVIDENCE AND DATA
MOST MANAGERS RELY ON THE PRIMARY
CANDIDATE EVALUATION TECHNIQUE USED
BY THEIR GRANDPARENTS
THE JOB INTERVIEW
Candidate Application
Resume screened by
someone who is familiar
with a specific job
Resume screened by someone who is familiar with all jobs, not
just the one for which the candidate applied
Phone interview Phone interview or video chat interview assesses general ability
In-person interview with
hiring manager & peers
In-person structured interview with hiring manager, peers,
subordinate(s), and cross-functional interviewer
Feedback compiled
Formal, structure feedback compiled, “crowd sourcing” applied,
integrated with “backdoor references”
Hiring manager makes
decision
Hiring committee reviews, then a senior leader, then finally, the
CHRO
Offer extended to candidate
Current recruiting process Proposed recruiting process
QUICK TIP
WWW.VA.GOV/PBI/QUESTIONS.ASP
CAUTIONARY NOTE
BEWARE THE ALLURE OF “FIT”
• Minimize subjectivity through structured
interviews
• Find your own candidates
• Focus on Hiring at the 95% percentile
FINAL THOUGHTS

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You Aren't Very Good at Interviewing

  • 1. You Aren’t Very Good at Interviewing… ….and here is how to be great
  • 2. No matter how well we lead, no matter how much we incentivize or recognize, there is no substitute hiring the most qualified candidate and placing them in the right role.
  • 3. 87% OF ALL INTERVIEWERS ARE CONFIDENT THEY MAKE HIGH QUALITY HIRING DECISIONS* *Development Dimensions International
  • 4. 46% OF ALL NEW HIRES FAIL* *Leadership IQ 2012
  • 5. REALITY CHECK- YOU REALLY AREN’T THAT GOOD AT INTERVIEWING, IN FACT…
  • 6. …THE TRADITIONAL INTERVIEW IS A VERY POOR PREDICTOR OF EMPLOYEE SUCCESS
  • 7. NOW FOR THE MATH…. TRY THIS SIMPLE TEST Estimate the value of 1 x 2 x 3 x 4 x 5 x 6 x 7 x 8
  • 8. NOW……. Estimate the value of 8 x 7 x 6 x 5 x 4 x 3 x 2 x 1
  • 9. WHY DO MOST PEOPLE ESTIMATE THE ANSWER TO EQUATION #1 AS AROUND 500 AND EQUATION #2 AS AROUND 2000??
  • 10. We pay more attention to the first number than the rest; misdirecting our final calculation
  • 11. GOOGLE SEARCH “10 SECOND IMPRESSION” 34,100,000 HITS
  • 12.
  • 13. • HEIGHT • ATTRACTIVENESS • SOUND OF VOICE • THE TIMING OF THE INTERVIEW • APPEARANCE OF WARMTH • SIMILARITY TO INTERVIEWER CONTRIBUTORS TO CONFIRMATION BIAS
  • 14. QUICK LESSON FROM BSO, CIRCA 1952.. AND TODAY “ THE VOICE”
  • 15. PREDICTORS OF PERFORMANCE WHAT NEARLY A CENTURY OF RESEARCH* TELLS US Work experience + Reference checks + Unstructured Interviews = 24% predictability for performance Work sample tests + Structured interviews= 55% predictability for performance Frank L. Schmidt and John E. Hunter, “The Validity and Utility of Selection Methods in Personnel Psychology: Practical and Theoretical Implications of 85 Years of Research Findings,” Psychological Bulleting 124, no. 2 (19968)
  • 16. DESPITE ALL OF THE EVIDENCE AND DATA MOST MANAGERS RELY ON THE PRIMARY CANDIDATE EVALUATION TECHNIQUE USED BY THEIR GRANDPARENTS THE JOB INTERVIEW
  • 17. Candidate Application Resume screened by someone who is familiar with a specific job Resume screened by someone who is familiar with all jobs, not just the one for which the candidate applied Phone interview Phone interview or video chat interview assesses general ability In-person interview with hiring manager & peers In-person structured interview with hiring manager, peers, subordinate(s), and cross-functional interviewer Feedback compiled Formal, structure feedback compiled, “crowd sourcing” applied, integrated with “backdoor references” Hiring manager makes decision Hiring committee reviews, then a senior leader, then finally, the CHRO Offer extended to candidate Current recruiting process Proposed recruiting process
  • 19. CAUTIONARY NOTE BEWARE THE ALLURE OF “FIT”
  • 20. • Minimize subjectivity through structured interviews • Find your own candidates • Focus on Hiring at the 95% percentile FINAL THOUGHTS