“The attitudes and behaviors of
individuals who aspire to work for a firm about the recruiting process, the stakeholders in the process, the work and the company itself as a place to work.” Gerry Crispin, SPHR Principal and Founder, careerXroads Board Member, The Talent Board
3 MILLION 80% $600 MILLION
$250 AVERAGE CUSTOMER SPEND # APPLICATIONS PER YEAR % APPLICANTS THAT ARE CUSTOMERS TALENT ACQUISTION CUSTOMER VALUE
IS TO TELL A CANDIDATE
THEY ARE GOOD ENOUGH TO BE YOUR CUSTOMER, JUST NOT GOOD ENOUGH TO BE YOUR EMPLOYEE. EVERY RECRUITER’S CHALLENGE…
POLLING QUESTION: HOW HIGH OF
A PRIORITY IS “IMPROVING CANDIDATE EXPERIENCE” IN YOUR 2016 PLANNING? A) It’s all we think about. B) It comes up every now and then, we’re working on it. C) Aware, but many other issues take priority. D) What is Candidate Experience?
POLLING QUESTION: HOW OFTEN DOES
YOUR COMPANY SURVEY CANDIDATES ABOUT THEIR EXPERIENCE SEARCHING, APPLYING AND INTERVIEWING FOR A JOB WITH YOUR COMPANY? A) After every job is ﬁlled B) Monthly C) Annually D) We do not conduct candidate surveys
4 CLUSTERS OF PRACTICES FOR
CANDIDATE EXPERIENCE • Demonstrating how we listen to candidates • Setting expectations • Accountability • Perceived fairness
POLLING QUESTION: HOW DO YOU
HOLD RECRUITERS OR STAFFING MANAGERS ACCOUNTABLE FOR THE CANDIDATE EXPERIENCE? A) Deﬁned metrics tied to individual performance review B) Deﬁned metrics measured at team level C) We do not measure Candidate Experience or hold our teams accountable D) Other (be prepared to explain!)
THE PROGRESSIVE PROMISE • Over
300k candidates a year = $465m at risk • Implemented NPS survey at candidate ﬁnal stage and holds recruiting team accountable • "The Progressive Candidate Experience Promise"
T-MOBILE LISTENS & COMMUNICATES •
Embedded process to listen and respond to candidates - showing signiﬁcant positive results. • Fun infographic AND video published on career site. • EVERY job shows how long it's been posted and how many have applied. At the bottom of every job…
COMCAST COMMITMENT TO TRANSPARENCY •
Dedicated on-site candidate experience teams established • INSTANT feedback in interviews. Candidates know immediately if moving forward or no longer being considered - and why!
POLLING QUESTION: HOW DOES YOUR
COMPANY PROVIDE DETAIL TO CANDIDATES WITH REGARDS TO WHY THEY WERE NOT SELECTED? A) Direct recruiter conversations B) Email communication C) We do not provide candidates feedback