1. John P. Livingston
2204 Branch Dr. Chesapeake, VA 23321
716.628.6568
Livi5193@yahoo.com
Education:
Regent University / Virginia Beach, VA 2011
Master of Fine Arts in Script and Screenwriting
Portfolio Thesis: Writing a Three Act Play
SUNY Fredonia / Fredonia, NY 2005
Bachelors of Art in History
Experience:
Assistant Director of CSH & Regent C.A.R.E.S.
Regent University / Virginia Beach, VA 2012 – Present
 Developed the organizational structure, strategy and processes for the 24/7 Regent
C.A.R.E.S. (Communication And Response For Every Student) department under
Enrollment Management.
 Assessing, developing, and improving processes and standard operating procedures
to ensure high quality support center operations, including workflows, training, and
performance standards
 Brand development and marketing Initiatives.
 Developing protocol and quality control testing for services provided by Regent
C.A.R.E.S,including technical, academic and emotional support.
 Research,propose, integrate and evaluate best practices related to support center
operations, training, performance standards, and customer service
 Developed training system modules and practices for newly employed Support
Center Representatives.
 Establishing weekly employee scheduling and call volume goals.
 Establishing and monitoring payroll and the department budget
 Track and report on all inbound and outbound customer calls, interactions and results
 Promoting, facilitating and overseeing outbound campaigns and projects resulting in
increased student recruitment, retention rates and semester registration numbers.
 Directly briefing the Vice President of Enrollment Management regarding
operational effectiveness and expansion.
 Develop and maintain equitable service level agreements with internal partners
 From July 2012 to July 2013, expanded department employment numbers and
operations from after-hours service to 24/7 service coverage.
Senior Enrollment Support Processor
Regent University / Virginia Beach, VA 2006 –2012
 Acted as the first line of contact for prospective students, reviewing and addressing
student questions and requests via email and phone calls.
 In 2011 successfully assisted in processing over 65,000 records for prospective
students, resulting in an increase of Graduate and Undergraduate student enrollment.

2.  Developed and implemented cost saving techniques, reducing the department’s
monthly spending budget.
 Managed inventory reports.
 Delegated daily work tasks and projects for lower level employees, while
streamlining data processes for increased efficiency.
 Prepared marketing literature for prospective students.
 Developed training manual for current and new employees.
Credits:
Stage Plays:
Civil Writer Under development Dir. Justin Winter
The Man Called Jesus Writer TMCJ Productions Inc. Dir. Robert Klein
Death and All Its Accessories Writer Regent University Public Reading
Going Out for Milk Writer Regent University Public Reading
Screen Plays:
Lending a Hand Writer Finalist; Regent University Endowed Film
Crossing the River Writer Regent Film Festival Dir. Josiah Marroquin
Waking Peter Wilhelm Writer Finalist; Regent University Endowed Film
Theatre Production:
Postcards from Hotel Cassiopeia Dramaturg Thesis Performance Dir. Vrenda Lee
Screwtape Re-Wired Stage Manager Regent University Theatre Dir. Gillette Elvgren
The Man Called Jesus Stage Designer TMCJ Productions Inc. Dir. Robert Klein
The First Lady Script Consultant Regent University Writer Sarah Prunell
Acting:
The Play Simon Peter TMCJ Productions Dir. Robert Klein
Turn: Washington’s Spies British Soldier AMC Studios Dir. Oliver Hirschbiegel
Ladies and Gentlemen Ryan Regent Student Film Dir. Keith Shimek
The Play Lazarus TMCJ Productions Dir. Robert Klein
Double Minded Auto Mechanic Regent Endowed Film Dir. Richmond Felton
Additional Credits:
Of Shepherds and Kings Music Composer Collector Productions Producer Ryan Meadows
Writing Workshop Head Writer Regent Student Association
Honors & Service:
Recipient of the Enrollment Support Services Distinctive Service Award (2012)
Award for Excellence Committee Member (2012)
Kids Hope USA mentoring program (2012)
Recipient of the Regent University Staff President’s Award for Excellence (2011)
Recipient of the Regent University December Employee of the Month (2011)
Supervisory Skills Training Certification (2011)
Y.W.A.M. mission organization (2006)
References:
Gillette Elvgren, Ph.D.
gillelv@regent.edu
757.548.2071
Chair of the Regent University MFA Script and Screenwriting Department.

3. Tracy Gregorio
trsvb@yahoo.com
757.373.7368
Former Vice President of Enrollment Management and Information Technology at Regent University.
Marie Umidi
marie.umidi@tmcj.org
757.724.8625
President and Founder of TMCJ Productions International.
Matthew Chadwick
mchadwick@regent.edu
757.352.4826
Director of Enrollment Support Services for Regent University.