1. JOE IERACI
162 Juniper Ridge Drive • Feeding Hills, MA
joeieraci10@gmail.com
(413)-563-8093
PROFILE
Accomplished insurance and management professional with extensive knowledge of personal and
commercial property and casualty, disability insurance, and group benefits and process management.
Skilled in managing relationships among vendors of large and complex data resources such as lending
and credit reporting, motor vehicle, and corporate financial data. Proven ability to negotiate and
manage contracts and identify opportunities for savings, recovering delinquent payments, and new
uses of “big data” in such areas as actuarial analysis and business analytics.
Vendor & User Relationship Management • Contract Negotiations • Big Data Analytics
Cost Control • Data Acquisition • Account Management • Business Process Improvement
Contracting Strategy • Cross-functional Relationships • Team Leadership • Closing
Staff Development • User Training • Presentations • Procurement
Property & Casualty Insurance • Group Benefits
PROFESSIONAL EXPERIENCE
THE HARTFORD 2007–PRESENT
A U.S.-based insurance and investment firmproviding industry-leading commercial and personal property
and casualty (P&C) insurance products,group benefits, and mutual funds.
Vendor Manager, Enterprise 3rd
Party Data, 2013–present
Serve all business units of the insurance segment including commercial and personal P&C and group
benefits by managing relationships with third-party data providers such as major lenders, credit-reporting
agencies, and providers of motor vehicle and corporate financial data. As one of two Vendor Management
specialists, work closely with account managers for primary vendors and internal users to manage
ingestion of big data in transactions ranging from one-time or annual acquisitions to continuous ingestion
of large data flows.
 Work directly with vendors, end users in such areas as analytics and actuarial, legal, and purchasing to
reach purchase decisions and influence contract negotiations and pricing, often negotiating initial
sample data sets to determine product value to The Hartford.
 Serve as a primary escalation point for vendors and internal partners in resolving issues in accessing
and ingesting data and data stoppages.
 One of two team members managing enterprise annual contracts valued at more than $75M annually.
 Key contributor to the introduction of more systematic approaches to contract strategy, internal training
in use of data, and negotiations that have contributed to saving more than $1M in contract costs.
 Assist vendors and users in identifying opportunities for process and access improvement.
 Led the migration of vehicle identification number (VIN) coding to a new reporting platform,
simultaneously renegotiating the contract to secure a three-year flat renewalwith no increase for
inflation to save an estimated 20% of contract cost over the three years.
 Presently leading disaster-recovery and business-continuity initiatives both at The Hartford and
multiple vendors to assure business resilience.
Account Manager & Team Lead, Disability Administrative Services Only (ASO), 2007–2013
After beginning tenure as a billing specialist, identified a need for strategic management of The Hartford’s
largest contracts for administration of disability insurance by large organizations that self-insured.
Supervised a team of three and added significantly to customer service offered to such major clients as
Coca-Cola, PayLess,Walmart ($500K in monthly claims), and large trucking companies, managing
between 200 and 300 accounts in total.
 Successfully pitched the need for the new position to senior management.
 Recovered more than $3M in past due tax payments in the first nine months in the new position and led
a successfulinitiative to resolve delinquencies of Social Security and Medicare taxes.
 Served as the first escalation point in resolving service and process issues.

2. JOE IERACI PAGE 2
THE HARTFORD / ACCOUNT MANAGER & TEAM LEAD, DISABILITY ASO (CONTINUED)
 Supervised the FICA and ASO implementation process for new accounts,managed the team’s
SharePoint site, trained and supervised temporary processing staff, a participated in hiring decisions.
 Built strong relationships with such internal teams as cash,sales, service, implementation, tax
reporting, and long- and short-term disability claims teams.
 Led the creation of Desktop Procedures documents that were used in the successfuloffshoring of key
processes to three vendors in India, established and oversaw day-to-day offshore processing, and
supported the offshore team in team training.
 Developed and led a key presentation promoting changes, subsequently adopted, to ASO billing.
 Reviewed and logged bankruptcy notifications.
ROBERT HALF INTERNATIONAL, ACCOUNTEMPS 2006–2007
The temporary accounting staff division of a leading global staffing and recruiting organization.
Staffing & Recruiting Manager
Developed and managed relationships with commercial and institutional organizations and placed accounting,
bookkeeping, and administrative recruits in temporary and temp-to-perm positions. Called directly on
prospective hiring organizations and made both telephone and on-site sales presentations.
 Consistently met or exceeded account-development and placement targets,placing up to 25 candidates
weekly and negotiating hourly and permanent-hire rates.
 Managed and supervised candidates over the terms of their contracts.
OTHER SIGNIFICANT EXPERIENCE 2002–2006
 Sales Representative,Calloway Golf, 2005. Sold golf equipment and accessories,consistently meeting
or exceeding sales targets. Left the firm when the sales operation relocated to California.
 Operations Manager / Dispatcher, All States Transport, 2000–2006. Began employment with the
company while in school and assumed increasing responsibility in management with a trucking
brokerage.
EDUCATION
WESTFIELD STATE UNIVERSITY BACHELOR OF SCIENCE IN BUSINESS MANAGEMENT, 2002
CONTINUING EDUCATION
 AINS 21 Property & Liability Insurance Principles, The Institute, 2014
SOFTWARE SKILLS
 Microsoft Office (Word, Excel, PowerPoint, Outlook), SharePoint, PeopleSoft, Case Management,
Data Warehouse,Ariba (procurement), Archer (contract management)