Jodi Poonsamy is seeking a half-day position and has over 20 years of experience in various roles. She has strong project management, training, and administrative skills. Her experience includes roles such as personal assistant, business assistant, project manager, and trainer/facilitator. She is organized, adaptable, and excels at working across cultures and delivering results.

1. CURRICULUM VITAE: JODI POONSAMY
PERSONAL PROFILE
Drawing on a wealth of experience from 20 years in varied positions and industries, I adapt to new
situations in a systematic manner and am able to add value to my sphere of influence. Never shying away
from a challenge and working in teams, I consider myself innovative and have been a key member of teams
that have delivered great results; my strength is being able to work across the different cultures and
backgrounds with respect while still delivering results. I am organized, plan well and execute meticulously.
I am by nature a people’s person and my experiences in and outside of work have been paired well,
whether it is executive assistance, directing a project, delivering training or making a sale. I am a deep
thinker who delights in contributing meaningfully to the tasks that I take on and striving for the optimal
outcome.
My mantra in life is, to be the change that I want to see in the world and I therefore govern my life according
to principles that enable me to navigate the choppy waters of corporate, social and personal life. My
principled approach has resulted in given me the tenacity and verve to take great decisions and make a
tangible difference in my previous work environments.
It is with this mind that I believe that I will be a valuable member of your team on a half day basis
and sincerely request you give due consideration to my application
PERSONAL INFORMATION
NAME : Jodi Poonsamy
ADDRESS : 6 Erasmus Road
BeyersPark
Boksburg
1459
CELL : 060 542 1635
TELEPHONE : 011 918 0787
EMAIL : jodi.poonsamy@gmail.com
Jodi Poonsamy, Curriculum Vitae 2016/05/14 1 of 9

2. SECONDARY EDUCATION
SCHOOL ATTENDED : Liverpool Secondary School
Actonville, Benoni
QUALIFICATION : MATRIC, 1989
SUBJECTS : English HG C
Afrikaans HG D
Mathematics HG D
Science HG D
Geography HG C
Accounting HG D
TERTIARY EDUCATION
TERTIARY INSTITUTION : Christian Family Church International Bible College
ACCREDITING BODY : Transworld International
PERIOD : 2007-2009
DEGREE : Bachelor of Ministry
(Business subjects)
TERTIARY INSTITUTION : Assessment College of South Africa (Pty) Ltd
PERIOD : 16 March 2007
QUALIFICATION : Facilitate a Programme of Learning
NQF LVL 5
Certificate Number: AC/07/FL00041
TERTIARY INSTITUTION : Desto (Pty) Ltd
PERIOD : 18 May 2005
QUALIFICATION : Project Management
TERTIARY INSTITUTION : Unisa
PERIOD : Jan 1993 to Dec 1994
DEGREE : B.Ed.
Incomplete due to unforeseen shut down of private school coupled
with a change in interest.
Jodi Poonsamy, Curriculum Vitae 2016/05/14 2 of 9

3. INSTITUTE : Word of Life Church
PURPOSE : GAP Year combined with Bible Training Programme
PERIOD OF SERVICE : Jan 1991 – Dec 1991
FUNCTIONS AND DUTIES :
• Complete 3 year bible study programme in 1 year
• Assist the Church with community services to schools, old aged homes and homes of the disabled
• Assist the Church with the welfare programme to the destitute
• Fund raising initiatives
• Assist the church with events and productions
TERTIARY INSTITUTION : Rhodes University Grahamstown
PERIOD : Jan 1990 to Dec 1991
DEGREE : B.Pharm.
Unsuccessful - discovered that medical field is not my forte.
EMPLOYMENT HISTORY
EMPLOYER : CHRISTIAN FAMILY CHURCH INTERNATIONAL (CFCI),
JOHANNESBURG
JOB TITLE : Personal Assistant to the Business Manager
Promoted: Business Assistant to the COO
Promoted: Team Leader: Projects and CFC Mall Vendors
PERIOD OF SERVICE : From Feb 2009 to Mar 2016
PURPOSE
• To provide assistance in whatever capacity to the Business Manager, thereby ensuring a smooth
running of the Business Management aspects of CFCI.
• To oversee the Mall Vendors to ensure compliance with agreements.
• To manage building and other specialist projects, in conjunction with the COO.
FUNCTIONS AND DUTIES
• Personal and Business Assistant:
o Taking Messages, Screening Calls
o Minute taking and transcribing for record purposes.
o Managing the Diary and scheduling of meetings.
o Time Management
o Organizing an effective Filing System, Electronic and Manual,
o Chairing Ops meetings in Business Manager’s absence
Jodi Poonsamy, Curriculum Vitae 2016/05/14 3 of 9

4. o Planning meetings and/or Management events
o Project Administration
o Sourcing and/or Conducting Training
o Assisting with Legal Matters
o Processing Policies and Procedures
o Overseeing Capex Requests and Budget
o Design, Implement and Oversee the Intranet System
• Vendor Management
o Assess Business Proposal from various Vendors
o Award and process the legal pack for each approved Vendor.
o Oversee the Legal and Operational aspects of each Vendor.
o Maintain the relationship and be the main point of contact.
• Project Management
o Oversee and engage with professionals and government bodies to acquire approval to
ensure compliance with land, zoning and building regulations.
o Engage with building professionals to scope the project and define the milestones.
o Compile various sets of methodology to assist in the gaining understanding and agreement
from all parties involved.
o Budget control and management
o Programme and timeline control and management.
o Request cost proposals for consideration and approval.
o Engage with Legal to compile contracts and facilitate the appointment process.
o Maintain clear lines of communications between the various disciplines.
o Manage the project administration.
o Maintain well organized document trail and filing systems.
o Research and engage with governing bodies in order to comply with statutory regulations
and restrictions.
• Accomplishments:
o Administration of the Additional Parking Lot (Phase 2 and 4)
o Administration and Budget control of the Expansion to Building – Conferencing Venues
(Phase 3)
o Project Managed the installation of the Largest LED Signboard (Phase 5)
o Administration of Rezoning Applications for three properties.( Phase 9)
o Administration of the Due Diligence Process prior to purchase of new property
o Project Managed the implementation of the Interactive Intranet Site – iFiles versions 1 and 2
o Administrated and coordinated the new corporate image for Office Furniture deployment
o Compiled the very 1st
CFC Induction Training and Presentation, and added the visual
component with video recorded messages, incorporated this into the new intranet system.
o Instituted templates and procedures for Policies and Procedure, Business Plans, Position
Description and Performance Appraisal. (word)
o Instituted Capex Budget control procedures
TRAINING COMPLETED : Transformational Leadership
High Accountability and Low Control
Jodi Poonsamy, Curriculum Vitae 2016/05/14 4 of 9

5. EMPLOYER : U- Defined Training Consultant (Self – Employed)
JOB TITLE : Independent contract Worker providing the services of a:
Trainer/Facilitator for Various training Institutes.
Problem Solving Data Analyst at DHL
PERIOD OF SERVICE : From July 2006 until Feb 2009
PURPOSE
• To contract to training providers as a facilitator/trainer.
• To assist DHL with improving service performance through data analysis.
FUNCTIONS AND DUTIES
• To train Adult learners.
• To process month end reports showing learners progress and attendance to register learners for
their IEB Examinations.
• Assessing and Moderating projects, tests and examinations.
• To compile an Excel based report that allows me to analyse the gathered data, thereby identifying
problem areas, to suggest and/or implement long term solutions in order to eradicate recurring
service performance issues.
• Facilitated a new Math Literacy Resource for public schools via Bright Media sponsored by: SAIA
and FSB.
TRAINING COMPLETED
• MRM ABET Training
• MRM – The Journey Part 1
(MRM and Associates amalgamated with Chili Pepper IT Solutions in September 2007.)
REASON FOR LEAVING : Income unstable
EMPLOYER : DHL INTERNATIONAL
JOB TITLE : Service Reporting Analyst
PERIOD OF SERVICE : From April 2003 until June 2006
PURPOSE
• To provide analysis of data to field operations.
• To assist with performance management by facilitating actions to improve service performance and
reduce costs/losses.
FUNCTIONS AND DUTIES
• To educate Service Centre staff on the global operations business rules.
• Undertake operational training ensuring that all operational staff understands expectations for
service levels set.
Jodi Poonsamy, Curriculum Vitae 2016/05/14 5 of 9

6. • Manage and coordinate projects, including training of staff on new systems
• To carry out analysis based on reports generated.
• Isolate problems and find best method to resolving it.
• Create presentations for scorecard related measures.
SKILLS AND EXPERIENCE
• Planning and organizing
• Problem solving
• Building and maintaining relationships with all levels of operational staff and management.
• Extensive use of MS Access, MS Excel, MS PowerPoint and Brio
• Expansion of operational knowledge.
• Training at all levels, classroom and on the job training.
TRAINING COMPLETED
MS Excel Intermediate
• MS Access Beginners to Intermediate
• Train the Trainer (TDL2)
• Project Management
REASON FOR LEAVING : Flexibility needed
JOB TITLE : Promoted: Customer Services Frontline Manager
PERIOD OF SERVICE : October 2000 – April 2003
PURPOSE
• To supervise the Customer Service/Call Centre Agents
• Ensuring that an efficient and professional service is provided to customers at any given time.
• Assisting the Manager in enforcing procedures to ensure a streamlined and disciplined CS
Department.
FUNCTIONS AND DUTIES
• Recruiting and Training CS New Agents
• Identifying Agents training needs by evaluating Agent performance
• Discipline through corrective action measures
• Complaint handling
• Achieving and Maintaining Service Level
TRAINING COMPLETED
• People Development Training
• Performance Appraisal Training
• Interaction Management Training
• Initiating Disciplinary Enquiry Training
• Leadership I Training
• Behavioral Interviewing Skills
Jodi Poonsamy, Curriculum Vitae 2016/05/14 6 of 9

7. JOB TITLE : Promoted: Key Account Executive
PERIOD OF SERVICE : November 1997 – October 2000
PURPOSE :
• A one person contact for DHL’s top billing customers, offering a more professional and
personalized service
FUNCTIONS AND DUTIES
• Amongst others, to train new Key account executives on the procedure and filing system initiated
by myself.
TRAINING COMPLETED
• Telephone Prospecting and Qualifying
• Consultative Selling Skills 1
• PowerPoint I
• Excel I
JOB TITLE : Promoted: Telephone Sales Executive
PERIOD OF SERVICE : October 1996 – October 1997
PURPOSE
• To maintain the existing customer base.
• To grow the respective territory by introducing New Customers.
SKILLS AND EXPERIENCE
• Sales skills set
• Improved customer liaison skills
• Good telephone manner
• Compiling sales presentations
TRAINING COMPLETED
• DHL Induction
• Professionalism in the Office
• Presentation Skills
• CDW Training
• MS Access
JOB TITLE : Frontline Customer Service Agent
PERIOD OF SERVICE : January 1996 – October 1996
PURPOSE :
• To professionally and efficiently take customer calls and assist with the customer’s need
FUNCTIONS AND DUTIES:
• Bookings
• Tracking and tracing
Jodi Poonsamy, Curriculum Vitae 2016/05/14 7 of 9

8. • Sales leads
• Insurance Sales
• Customer complaints
SKILLS AND EXPERIENCE
• DHL Network knowledge
• DHL Product knowledge
• Improvement of telephone manner
• Development of customer liaison skills
• Agent Training
TRAINING COMPLETED
• Customer Service Training
• Customer Service System Training
• Dangerous Goods Training
• I S O procedures
EMPLOYER : ABSA International Banking
Kempton Park
JOB TITLE : Bank Clerk- Forward Exchange Contracts
Promoted to Senior Banks Clerk
PERIOD OF SERVICE : August 1993 – December 1995
FUNCTIONS AND DUTIES
• Ongoing Customer Communication
• Negotiation of import and export documents
• Processing Foreign Payments
TRAINING COMPLETED :
• Introduction to Foreign Exchange I and II
• Import and Export Letters of Credit
REASON FOR LEAVING : Needed a challenging, more stimulating work environment
EMPLOYER : Word of Life School
JOB TITLE : ACE Monitor and Math Tutor
PERIOD OF SERVICE : Jan 1992 - August 1993
FUNCTIONS AND DUTIES :
• Standard 1 Math Tutor
• Provide one on one assistance to students on all subjects.
TRAINING COMPLETED :
• Accelerated Christian Education Monitor Training
Jodi Poonsamy, Curriculum Vitae 2016/05/14 8 of 9

9. REASON FOR LEAVING : School closed down
Jodi Poonsamy, Curriculum Vitae 2016/05/14 9 of 9

10. REASON FOR LEAVING : School closed down
Jodi Poonsamy, Curriculum Vitae 2016/05/14 9 of 9