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Groups as a Platform, Conversations as a choice
- 1. Microsoft Confidential Groups as a Platform, Conversations as a Choice
- 2. Collaboration is how work gets done Geographically Distributed Need varied ways to connect across locations and time-zones Internal & External Team Members Team members outside the firewall need unfettered access Multi-Generation Workforce Different expectations and preferences for tools Employees work on nearly 2xthe number of teams, compared to 5 years ago
- 3. Different groups have different needs Siloed Apps Friction across applications – multiple logins, difficulty sharing and discovering information Shadow IT Incomplete toolset can lead to inconsistent security, compliance and risk Wasted Time Context switching between different apps drains attention and time Today’s Challenges Co-Creating Content Mail & Calendar Voice, Video& Meetings Chat-based Workspace Sites & Content Management Enterprise Social
- 4. Office 365 Groups Microsoft Graph Security and Compliance FoundationsEmail and calendar with Exchange Connect to people, content, and apps with SharePoint Enterprise voice, video, and chat with Skype Connect people across the org with Yammer Create and co-author with Office 365 ProPlus Work in a chat-based workspace in Microsoft Teams Universal toolkit for collaboration billion emails a day 6.7petabytes of data 60billion minutes of calls a day 6Yammer growth 70% 1.2billion users 181markets, 19 languages Available Today
- 5. Generational Preferences at Work Baby Boomer (1946-1964) Generation X (1965-1979) Millennial (1980-1997) Generation Z (1998-2020) In Person Meeting Virtual Online Meeting (No Video) Virtual Online Meeting (Video) Email Team Workspaces Instant Message (IM) Enterprise Social Networking Persistent Chat Conversational User Interfaces Mostly preferAlways prefer Somewhat prefer Occasionally prefer Do not prefer
- 7. What is a Group? Group of People Calendar Apps (e.g. Dynamics) Conversations Documents Notes @nmoneypenny
- 8. Office 365 Groups experiences available today! Outlook - mailbox Outlook- calendar SharePoint - files OneNote - notebook Standard experiences for every Group Skype for Business Power BI Dynamics CRMPlanner Additional apps & experiences
- 9. Microsoft Teams is a chat-based workspace in Office 365 Security teams trust Get the enterprise-level security and compliance features you expect from Office 365. Chat for today’s teams Communicate in the moment and keep everyone in the know Customizable for each team Tailor your workspace to include content and capabilities your team needs every day. A hub for teamwork Give your team quick access to information they need right in Office 365
- 10. Chat for today’s teams to keep everyone in the know A hub for teamwork integrated with Office 365 Security teams trust with enterprise-level protection Customizable for each team with content and capabilities Microsoft Teams, a chat-centered workspace “We need secure and trusted collaboration solutions that bring teams and their work together. Based on our early use of Microsoft Teams in Office 365, we believe it is the digital cockpit we’ve been waiting for.”
- 11. Smarter email and calendaring with Outlook Stay on top of what matters with a focused inbox Share OneDrive files easily as cloud attachments Call attention to critical actions & input with @mentions Go beyond distribution lists with a group inbox & calendar Easy onboarding for new members with full group history “ Office 365 Groups are easy for anyone to create, and they’re particularly effective when used in conjunction with Microsoft Outlook, because everything related to a project shows up right within Outlook, which is where I spend most of my day. ”
- 12. Foster open team discussions with the group feed Tap into collective knowledge with search & discovery Crowdsource ideas & share best practices across the org Get the pulse of your company using polls, praise & follows Drive employee engagement with actionable updates & alerts Connect with Yammer, the social network for work “ In my experience, the best ideas come from people who wouldn’t normally work together. Yammer makes that happen. ”
- 13. Office 365 Groups Administration & Extensibility post Microsoft Graph
- 14. DL migration and Exchange hybrid support • Migrate distribution lists (DLs) to Office365Groups via Exchange admin center (EAC) • Migrate DLs to Office 365 Groups via scripts Step by step guidance and scripts • Migrate Public Folders to Office 365 Groups Binary Tree Quadrotech • Hybrid with on-premises mailboxes Configure Office 365 Groups with on-premises Exchange hybrid
- 22. How does it all fit together?
- 23. Business scenario: Produce winning RFPs faster As someone in Sales Management I want to have a single version of the proposal that everyone can access and edit rather than emailing different versions around the team Using a SharePoint site to centrally store and share a single version of a sales proposal that my team can edit together using co-authoring in Word and PowerPoint I’ll know this is successful when my sales team can create proposals more easily and therefore have more time to close deals
- 24. Business scenario: Educate distributed sales representatives from anywhere
- 25. Outlook Email and calendar Yammer Connect across organization Microsoft Teams Chat-based workspace Skype Voice, video & meetings SharePoint Sites & Content Management See how Marks & Spencer uses Office 365 to collaborate “When users ask me which tool to use, I tell them to choose based on their workstyle because they’re all connected to Office 365 Groups.” Steven Collier, Lead Technical Architect, Marks & Spencer Productivity LibraryLearn more at:
- 26. Start using a Groups experience today Engage FastTrack to help onboard and drive user adoption for collaboration Stay up to date with our public roadmap 1 2 3
- 27. APPENDIX
- 28. Included in Office 365 for all customer >50 seats Exchange, SharePoint, Skype, Yammer & Office, incl. E5 support User adoption, change management & service enablement Email migration from on premise Exchange and Notes Files migration from file shares, SharePoint & Box EngineersMethodology & Resources Tools & Insights FastTrack.microsoft.com
- 29. What’s in Office 365? Skype for Business IM, Presence, HD Calling Host video conferences for 250 people Skype Broadcasting for up to 10,000 UNIVERSAL COMMUNICATION Modern Collaboration Office Delve- surface content from anywhere Office 365 Video Portal Enterprise Social with Yammer ENTERPRISE SOCIAL OneDrive For Business + SharePoint Unlimited Storage per user in OneDrive Sync App Data Loss Prevention eDiscovery SHARING + COLLABORATION Exchange Office 100GB Mailboxes 150MB Attachments Encrypted E-Mail Scalable Unlimited Archives MAIL + CALENDAR Office 365 ProPlus Office for iPad and Android Real Time Co-Authoring Across Platforms Office Online (Browser) MICROSOFT OFFICE eDiscovery Legal Hold DLP Modern SharePoint Sites + Mobile App Microsoft Teams (chat based workspace) S4B for iPhone, Android and IPad Office 2016 Mac + PC
Editor's Notes
- Objective: Show how the volume and type of collaboration we do has change - > and this has implications on the features we need built into our tools. Over the past few years, there’s been a dramatic increase in the amount of collaboration. Employees are on 2x as many teams as 5 years ago The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. In addition to an increase in the amount of collaboration, there are other characteristics that are different about how we’re working together today. People on teams are a mix of employees and outside vendors. For example, already in the US, 40% of the workforce is contingent worker. Teams have remote members, either remote from home, or because on the road or because located in different geography. For the first time, 4 generations are working alongside each other and have different expectations about the tools they use to communicate and collaborate. Main point to land: This increase in the volume of collaboration and the diversity in scenarios has driven an appetite for specialized tools to address new scenarios. Research citations: Trend: In 2009, the average IW in the US worked on 1.7 teams; by 2014 that had nearly doubled to 3 teams. Question: Thinking about the projects you are currently involved with, how many collaborative, project based teams are you on? Source: 2009, 2014 US IW Survey Primary research, conducted on behalf of Microsoft for the Windows and Devices Group. Audience: The survey is among Information Workers in Enterprise and UMM (250+ employees). Geographies: US, Japan, India, Germany and Brazil. The amount of time employees spend engaged in “collaborative” work – in meetings, on phone calls or answering emails – has increased by about 50%. Perhaps even more significantly, this kind of work now takes up 80% or more of employees’ time. Source: University of Virginia, January 2016, How much workplace collaboration is too Much? Collaboration is taking over the workplace. As business becomes increasingly global and cross-functional, silos are breaking down, connectivity is increasing, and teamwork is seen as a key to organizational success. According to data we have collected over the past two decades, the time spent by managers and employees in collaborative activities has ballooned by 50% or more. Source HBR, Feb 2016, Collaborative Overload 40% of the US workforce is now contingent worker Source: Forbes 2015 http://www.forbes.com/sites/elainepofeldt/2015/05/25/shocker-40-of-workers-now-have-contingent-jobs-says-u-s-government/#478eaaf22532
- Objective: Show that companies are already using a diverse toolset, whether approved or shadow IT When we peel back the covers and look at how companies are working today, we see a myriad of tools in use. There’s the team of developers who is using team chat, the executives who use email and the HR team that helps the organization connect over enterprise social. The reason multiple collaboration tools are in use is because every group is unique and has their own functional needs and workstyle. Some will use only email while others will live primarily in chat. And if end users don’t find the IT approved option for their preferred tool, they’ll simply download the consumer grade version and that leads to a terrible user experience with multiple logins, difficulty sharing and no single view of content. This poses a significant risk for organizations as shadow IT develops and there’s no way to uniformly manage a user’s access, ensure security or service compliance needs.
- Objective: Show that Office 365 meets the diverse needs of teams with an integrated solution that is secure We’ve designed Office 365 to meet the unique needs of every group. For each of those categories of collaboration, Office 365 includes a purpose-built application. [List apps on slide]. Together, these create a holistic collaboration solution. What’s unique about Office 365 is that all of these applications are built on a shared foundation of intelligent services. Office 365 Groups is the secret sauce for collaboration in Office 365. Groups is a service that provides a single identity for teams across the different applications in Office 365 so it’s easy to collaborate in whichever app you want to or need to. The Microsoft Graph uses machine learning to map the connections between people and content in O365 and infuse this intelligence into all of your application experiences, helping you discover relevant content and save time through more efficient connections. All of this is built on the secure, compliant infrastructure of Office 365 backed by Microsoft’s commitment to security, privacy and compliance. Office 365 is the culmination of everything we have learned in more than 40 years of pushing the boundaries of what’s possible in business productivity. Each application has been road-tested and validated by our customers and the industry. With Office 365, you can equip your whole organization with a robust collaboration solution that meets the needs of diverse groups. Whether that’s generational, geographical, functional or simply workstyle diversity. Let’s take a closer look at specific applications in Office 365. [Transition to demo]
- For organizations with a multi-generation workforce, it is important to understand your demographics to know how to best find the balance of tools across the generations. If you are an organization that heavily relies on email, what are you doing for your new workers? Are you giving them the tools they need to be effective? Note: this is a generalization of observations, but any individual may cross multiple categories. Wired Magazine: The Next Generation of Working Practices, Herman Miller: Generations at Work, EY Study on Generational Shifts - Blair
- With Microsoft Teams, we see an opportunity to create a more open, fluid, and digital environment – one with the capabilities and experiences of teams at its heart. You can really think of Microsoft Teams as a digital translation of an open-space office environment. One that fosters easy connection and conversation to help people build relationships. One that makes work visible, integrated, and accessible across the team, so everyone can stay in the know. And one that helps build a team culture that is both fun and inclusive, and ensures everyone has a voice. Microsoft Teams delivers on four core promises to create a digital workspace – chat for today’s teams, a hub for teamwork, security teams trust and customizable for each team.
- First and foremost, it provides a modern experience for conversations for today’s teams. Teams supports not only persistent but threaded chats to keep everyone engaged. Team conversations are, by default, visible to the entire team, but there is of course the ability for private discussions. Skype is deeply integrated, so teams can participate in voice and video conferences fluidly. And the experience itself is fun, and this matters to teams… With emojis, stickers, GIFs, and custom memes, Teams makes it easy to for people to add personality and uniqueness to their conversations. Second, Microsoft Teams brings together the full breadth and depth of Office 365, providing a true hub for teamwork. Word, Excel, PowerPoint, SharePoint, OneNote, Planner, Delve, and PowerBI are built into Teams so people have all the information and tools they need at their fingertips. Backed by the Microsoft Graph, intelligent services are surfaced throughout the experience to help with information relevancy, discovery, and sharing. Microsoft Teams is also built on Office 365 Groups. Groups is our cross application membership service that makes it easy for people to move naturally from one collaboration tool to another, preserve their sense of context, and share with others. And finally, Microsoft Teams is built for each of us, meeting accessibility standards so every team member can participate. And all teams are unique, so we’ve also invested deeply in ways for people to customize their team environment through rich extensibility and open APIs. For example, team members can create their own channels to organize conversations. They can integrate their favorite cloud services with a feature called Tabs, that will provide quick access to frequently used content and information. Teams shares the same Connector model as Exchange, providing notifications and updates from 3rd party services like Twitter or GitHub, directly within the experience. And lastly, we are including full support for the Microsoft Bot Framework to bring intelligent 1st and 3rd party services into your team environment. Finally, because it’s built on Office 365, Teams also has the advanced security and compliance capabilities that our Office 365 commercial customers expect. Data is encrypted at all times. Like all our commercial services, there is no standing access to customer data, and we have a transparent operational model, with a financially-backed SLA. Microsoft Teams will of course support key compliance standards including EU Model Clauses, ISO27001, HIPPA, and more. And, as customers would expect, Teams is served out of our hyper-scale global network of datacenters, automatically provisioned within Office 365, and managed centrally just as another Office 365 service.
- Objective: Double click on collaboration in each Office 365 application Outlook is our hero for email and calendaring Not the same old email Focused inbox Cloud attachments, @ mentions Group inbox, go beyond DLs - also gives new members a full history First class mobile experience
- One of my favorites, Yammer, social network built for work Foster open discussions across your company Unicef quote - best ideas come from ppl who don't normally work together
- Dux
- Meet with key department stakeholders, project managers and champions. Use these questions to drive the conversations at the meeting.
- Meet with key department stakeholders, project managers and champions. Use these questions to drive the conversations at the meeting.
- - Slide 17 -> update to align to the text in the adoption guide ("The following questions are a great starting point to determine & ID scenarios in a workshop)
- - Slide 17 -> update to align to the text in the adoption guide ("The following questions are a great starting point to determine & ID scenarios in a workshop)
- In order to secure buy-in, involve the people who are going to drive and support the change throughout the organization. You’ll want to include department leads, the project manager, IT and other champions who can help drive the change across the team.
- In order to secure buy-in, involve the people who are going to drive and support the change throughout the organization. You’ll want to include department leads, the project manager, IT and other champions who can help drive the change across the team.
- You might wonder how this all fits together. Usage scenarios like a specific process will map to a business scenario. The business scenarios align to the organization’s business strategy. Let’s take a look at another example.
- Productivity Library link: https://fasttrack.microsoft.com/office/envision/productivitylibrary/produce-winning-rfps-faster
- https://fasttrack.microsoft.com/office/envision/productivitylibrary/provide-remote-sales-associates-the-ability-to-participate-in-marketing-events Callout to the
- Objective: Provide guidance on how to think about “which tool when” Because all the applications in O365 are built on the Office 365 Groups service, end users can choose the application that works best for them and collaborate with a single team identity and set of shared assets. But generally speaking, here is how we recommend the tools are used Outlook – for people already working in email, groups in Outlook is an easy way to collaborate. This is great for busy executives who already spend a lot of time in email. Yammer – excels at helping people connect across the org to find and leverage intelligence. Groups for best practice sharing or exec engagement are a great fit. Teams is a chat-based workspace. It’s for real time collaboration between a defined group. A good rule of thumb is if 80% of your communication is with the same group of people, then Teams is a great fit. Picture of team of developers or designers who talk with each other and share feedback throughout the day, every day. Skype is for calls and online meetings – we all still do those SharePoint provides content mgmt. with customization and workflow and advanced permission, either on its own or accessed through Outlook, Yammer, Teams. Intranet, too. CTA: GO TO PRODUCTIVITY LIBRARY FOR DETAILED GUIDANCE Marks and Spencer is a UK retailer that uses all the O365 apps to collaborate. They are using Outlook for projects and smaller teams, using Yammer for larger, cross company teams, while their developers who prefer chat-based collaboration are already using Teams. Employees on the store floor check inventory via SharePoint. All of these applications are complementary at Marks and Spencer. Optional: Play Marks & Spencer customer case study video