1. Demonstrated ability to make decisions independently and
to influence others and resolve issues, proven ability to
work both independently and as a member of a team,
skilled operating a in a Windows & Mac system, ability to
multitask with maintenance of strong attention to detail
while meeting deadlines, strong documentation and
organizational skills, effective communication skills both
verbally and in writing, ability to interact effectively across
department lines and with all levels of management, maintain confidentiality when dealing with sensitive information. Expertise with roles
of Creative Director, Network Coordinator, Customer Relationship Support and Development, Advertising and Product Designer,
Consultant, Intra Company Communications Community Outreach Advisor, Liaison.
Current and previous employment responsibilities have required strong time management, effective communication between staff, proficiency with
multiple software platforms and internal Operating Software, network and form relationships with outside service and supply vendors, create
innovative solutions encouraging open communication across all departments, graphic design involving clients and customized management
requested publications, volunteer time and services to families in financial need to ensure customer satisfaction, public speaking, innovate solutions
to time urgent circumstances, learn and utilize internal company policies and regulations for the public, complete required training mandated by
State and organizations, continue on-going customer support and enduring relationships critical for company growth and community support.
Social Media, Design Layout, Customer Service, Nonprofits, Packaging, Advertising, Mac/ PC Platforms, Graphic Design, Brochures, Newsletters
Sales, Public Speaking, Management, Photography, Software Documentation, Event Planning, Microsoft Office Suite, Sales Operations, Catalogs
Magazines, Image Manipulation, Program Management, Social Media Marketing, Social Networking, Adobe Creative Suite, Copywriting, Marketing
Team Building, Leadership, Strategic Planning, Public Relations, Time Management, Small Business, Corporate Communications, Event Management,
Training, Marketing Strategy, Leadership Development
Advertising Club; Volunteer Graphic Design; Volunteer Photography; Volunteer; Senior Citizen Caretaker
CPR, AED, and Basic First Aid Responder, American Safety & Health Institute, Brian Foote Memorial Award, Dignity Memorial Living the Brand 2012
Responsibilities include compassionate phone communications with bereaved families providing accurate detailed information regarding what to
expect after a loss of a family member or friend, educate the potential consumer or client of pricing over the phone per FTC regulations, relay concrete
knowledge of differences in services at my location as well as alternate internal operations with other funeral operations and facilities to assist our
community to make the most informed decisions per any internal dynamics involved, coordinate arrangement conferences with family members
requiring the ability to actively listen with an open-mind and clearly relay concise facts and all available customized products and creative options
available using proficient writing and verbal skills, communicate with internal staff at multiple locations via Computer platform systems SharePoint
and HMIS, order and schedule event details, meet necessary deadlines regarding obtain necessary legal documentation and following Washington
State Laws as a Licensed Funeral Director, relay all relevant information on case files and follow-up with coworkers regarding situations that are out
of the ordinary to ensure seamless personalized services are delivered, complete disposition of deceased, complete internal company documents for
case files and confirm all documentation enclosed for potential audits, handle insurance claims and SCI trusts, collect and process payments, assist
with obtaining financial assistance when applicable, complete state required Continuing Education Credits, compose and place obituary newspaper
announcements, notify department management of hazard as a Volunteer of the Safety Department, help coworkers with their service items, projects
designated by Management such as creating displays that increased Portrait sales by 100% and Catering sales by 67% within first month of
implementation, maintain J.D. Powers & Associates average quarterly rating of 985 or greater.
Attend graphics meetings; Color correct and size photographs for website and brochure (www.sandpointhousing.org); Contribute creative ideas for
final product; photograph persons and territory of transitional housing community, Construct brochures, build Lions Club charity books, arranged art
into alternative media, create custom advertisements, formulate magazine cover design, master page layout, produce websites, convert hard copy
documents into digital formats, photography for: CD covers, class photographs, and jewelry documentation.
Conceptualize and direct funeral and/memorial services, facilitate removals of deceased and transportation for services, execute embalming,
preparation room upkeep, prepare deceased for visitations and services, administrative duties, collaborate with insurance companies, arrange
vendors for service considerations, maintain positive rapport with clients and exceed the expectations of our families.
https://www.linkedin.com/in/jessicamariehansen
jessicamariehansen@gmail.com
Bothell, Washington
206.359.2570

2. Input data entry, prepare legal documents, conduct funeral arrangements, cultivate relationships with advertising, design memorial programs, file,
train new staff, assist directors with additional projects and tasks as requested.
Facilitate company advertising, construct laser plot files, evaluate color correction/ PMS color matching, carry out company presentations, coordinate
travel accommodations, create wholesale and gift websites, execute excellent customer service, design promotional and gift products, form catalog
flyers, gain new accounts/ clientele with fortune 500 companies, introduce new product lines, maintain filing systems, manage email accounts,
update sample logs, negotiate vendor contracts with new clients, organize material for travel meetings, engineer package design, prepare product
for manufacturing, produce pre-production samples, receive new vendor and preferred vendor status with ASI/ PPAI distributors, receptionist relief,
structure specialized catalog products, technical support, travel to trade shows and presentations for company promotion, represent the company
and products to prospective distributors.
Advertisement creation, typesetting, compose assigned pages, dummy the paper for final production, layout classified section, PDF page placement,
photo manipulation/ color correction for advertisements and display photos, print special sections, process negatives via Panther processor and
jetsetter, proof final negatives; retrieve internet files for finalized print, scan photos and negatives for archives, service processor chemicals,
troubleshoot technical issues.
Associate of Science (A.S.), Funeral Service and Mortuary Science, 2011 - Current
A.S., Funeral Science Continuing Credits, 2008 - 2011
A.S., Funeral Science, 2004 - 2005
B.A., Electronic Imaging, 1999 - 2001
General, General Running Start, 1998 – 1999
Officiant, Sharing Alongside Non-Profit Ministries (206) 542-5148
Dignity Memorial Associate (425) 387-9122
Recent Client (650) 207-3333