Change Management Stakeholder Management Technical Writing Bid Writing

1. jennyhilloz@yahoo.com – mobile all hours (0407) 498 058 LinkedIn. https://au.linkedin.com/in/jennyhill2 1
Curriculum Vitae – Jenny Hill
The Gist Immediately available
Background as journalist & psychologist – excels at establishing rapport
Non-precious, calm, can-do attitude and affable personality
No dependents - can work all-nighters, fly in / fly out, interstate, overseas or weekends
Negotiable daily & hourly rates (discounts for work from home or contracts over 3 months)
Equally comfortable in corporate attire or hard hat and steel caps
Permission to contact ANY employer from ANY position in this resume
Change Management
& Training Programs
Bottom-up approach to Change Management & incorporated, permanent behaviour (derived
from (Prosci’s) Awareness, Desire, Knowledge, Ability and Reinforcement (ADKAR) model)
Rollouts of new policy and procedure
Change Efficiency Improvements
Root cause analyses
Governance and Risk Management
Agile Project Management with emphasis on Decision Support and Technology Integration
Methodology based on Controlled Environments (PRINCE2) and Project Management Body of
Knowledge (PMBOK)
Executive Management
Fully qualified Workplace Assessor & Trainer (Cert IV)
Training materials and delivery of courses, toolbox talks, inductions, etc
Stakeholder
Management
Targeted, customised, regular communications & reporting
Motivational interviewing
PR, marketing & advertising campaigns
Community consultations
Speech writing, workshops & presentations
Conducting media interviews
‘Issues and Policy’ documents & Ministerial Briefs
Conduct and/or attend black tie and special events
Technical & Business
Writing
Business requirements F measureable deliverables
Compliance checks including Australian, New Zealand and ISO/PAZ Standards, Industry,
Regulatory, Legislative, Statutory Guidelines, Contractual documentation and checks against
Business Requirements
Audit preparation & rectification of NCRs
Logistics & spare parts management
Through life support, including obsolescence planning
Disaster recovery & business continuity planning
Interviewing & rapport building
Safe Work Method Statements (SWMS)
Processes & workflows (maps), Policies (rules) & procedures (recipes), Records & forms (proofs)
Preventive, predictive, condition based, reliability-centred & reactive maintenance
Inspection & Test Plans (ITPs) and Codes of Maintenance Standards (CoMS).
Management Plans (from SHEQ & Quality to Incident Management & Aboriginal Participation
Bid Writing All types of bids – ranging from EOIs and RFTs to PPPs
Federal and State Government Supplier Panel Proposals
Facilities Management (FM) and Project Management (Agile)
Infrastructure bids (esp. road and rail)
Transitions In and Out

2. jennyhilloz@yahoo.com – mobile all hours (0407) 498 058 LinkedIn. https://au.linkedin.com/in/jennyhill2 2
Qualifications BA - Psychology & Public Relations (1990) – University of Southern Queensland
Certificate IV Workplace Assessment & Training (2003)
OHS General Induction for Construction Work in NSW (2009)
Assessing the Rail Corridor Skill Set (RISI) (2014)
Advanced Project Management (Talsico 2008)
Information Mapping / FileMaker Pro (Tactics Consultants 2008)
Microsoft Word, Excel, PowerPoint, Visio & Project
Digital Photographer
Client Testimonials
Dr Dianne Ball, PhD (Organisational Change)
Director, Communio & Board member of North Sydney Health
Tel: 0402 030 107
Dianne.ball@communio.com.au
Tomi Vasilevski
Sydney Harbour Bridge Projects Manager
Tel: 0422 952400
tomi.vasilevski@rms.nsw.gov.au
Doug McCabe
TfNSW Deputy Project Director
Tel: (02) 9422 7650
Doug.Mccabe@transport.nsw.gov.au
Arjan Rensen
Regional Manager NSW/ACT, ARRB
Tel: 0420 531 500
arjan.rensen@arrb.com.au
Recent Contracts
Bid Writer
UGL
January 2016
Finalised multi-million dollar bid for major infrastructure project
Worked with bid team across all aspects of submission
Provided advice and expertise to senior Executive as required
Printed and produced final submission
Senior Project Manager
Communio Consulting
August – Dec 2015
Travelled with the Director as required
Delivered Agile Project Management to various high-level consortium clients
Wrote various State & Federal Government Supplier Panel proposals and tender submissions
Conducted desktop analyses & literature reviews
Collaborated with SMEs to deliver State and Federal Government requirements
Designed/presented change management workshops for stakeholders, eg. SafeWork Australia
Change Management
Specialist
Transport for NSW (TfNSW)
Projects Division (ATP)
July 2014 to July 2015
Developed onboard and trackside Change Management Strategy for $350m Automatic Train
Protection project including fleet and trackside service deliverables, predictive and reactive
maintenance, development & supply, through life support, failure effects, training modules and
configuration change planning.
Developed ATP Stakeholder Management Plan

3. jennyhilloz@yahoo.com – mobile all hours (0407) 498 058 LinkedIn. https://au.linkedin.com/in/jennyhill2 3
Senior Bid Writer
Brookfield Global Integrated
Solutions
November 2013 to July 2014
Wrote wide range of confidential $100m+ EOIs and RFTs for hard / soft facilities management
including Federal & State Government FM and Commercial bids
Conducted site inspections of facilities and identification of requirements
Developed bid library and executive summary builder
Senior Bid / Technical
Writer Leighton Contractors
2013 / 2011 / 2009
Provided bid writing services for international JV comprising Leighton, Amey & Boral for
$900m+ RMS Roads Stewardship (14,000km roads, 4100 bridges and 3700 traffic signals)
including operational plans across 24 key areas
Part of team writing winning bid for Operations & Maintenance Services M5 East (over $70m)
Updated the Codes of Maintenance Standards for the Cross City Tunnel & Eastern Distributor
Developed 200 ITPs and cross-referenced them with over 1000 corresponding work requests
at the Cross City Tunnel.
Rewrote the Operations and Maintenance Manual at the T-Way
Developed reactive and preventive maintenance processes for the Leighton Way
Developed top-down compliance approach aimed at preventing continual compliance ‘catch
up’ and fool-proofing preventative maintenance scheduling & inspections
Senior Change Manager
WestLink Services (M7
Motorway)
May to Oct 2013 / May 2009
to Dec 2011
Created new suite of compliant Management Plans
Updated, developed and distributed new policies and procedures across five main areas -
Finance, Safety, Environment, Quality and Human Resources.
Developed communications processes and protocols.
Rewrote / developed over 200 policies, procedures and records (forms) in accordance with all
ISO standards, legislation, RMS specifications and stakeholder expectations
Technical Writer
Australasian Society for HIV
Medicine (ASHM)
August 2008 to May 2009
Developed 120 policies and procedures across five areas - Governance, Ethics & Values,
Operational Management, Human Resources and Services & Resources
Transferred all documentation across to FileMaker Pro
Assisted in becoming Registered Training Organisation (RGO)
Developed training materials
Technical Writer
BHP Billiton Yabulu
July 2008 to February 2009
Fly In / Fly Out - Lived with technical team in Townsville (Monday to Friday)
Interviewed Subject Matter Experts (SMEs) and took photos of plant
Created 3 x 100+ pp full colour boiler-operator manuals including 200 high risk procedures for
world’s largest nickel processing plant
Developed Drug & Alcohol Testing Program
Technical Writer
Roads & Maritime Services
(RMS)
May 2008 to July 2008
Produced 2 x staff learning and development manuals for the RTA’s NSW Heavy Driver
Fatigue Reform rollout
Developed materials for Truckscan, Identifying Fatigue, Journey and Load Records, etc
Developed Trainer resources
Early Career
Psychology
Public Relations
Journalism
Author - Random House Australia, Skyhorse Publishing New York & Harper Collins Australia
Executive Assistant to the CFO - NSW Attorney General’s Department (2007)
Psychologist - Commonwealth Rehabilitation Service (CRS) (2002 to 2006)
Public Relations Manager - Essential Energy (formerly NorthPower) (Jan 1997 to Dec 2001)
Public Relations Manager - Paul McCarthy Advertising, Port Macquarie (1996 to 1997)
Public Relations Manager - Australian Financial Markets Association (AFMA) (1994 to 1996)
Alumni Relations Manager, University of Sydney (1991 to 1994)
Psychologist – Schizophrenia Fellowship of NSW (1990 to 1991)
Journalist - (Fairfax) Port Macquarie News (1984 to 1987)