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JENNIFER LEONARD
1122 Piney Grove Rd. • Augusta, GA • (404) 831-6973 • littleitaly1221@yahoo.com
PROFILE
• Acquired solid academic background in diverse areas of law, including: Family Law, Torts, Civil
Law, Administrative Law, Criminal Law, and Bankruptcy Law.
• Motivated to continuously improve and strengthen existing skills; fostered an intention of lifelong
learning.
• Proven success in quickly learning and adapting to new roles and responsibilities.
• Consistently maintained a calm demeanor while managing multiple projects in fast-paced, deadline-
driven environments and demonstrated problem solving and active listening skills in successfully
resolving issues with tact and ease.
• Computer Proficiency: Typing Speed: 40 WPM; MS Outlook, Word, Excel, Access and
PowerPoint.
CORE COMPETENCIES
• Legal Research & Writing • Office Administration • Proactive Problem Solving
• Data Management • Multitasking & Prioritization • Legal Terminology
• Sharp Attention to Detail • Collaborative Teamwork • Customer Service Skills
EDUCATION & AFFILIATIONS
Bachelor of Science in Paralegal Studies,
Graduated Magna Cume Laude, October 2014
Everest University, Brandon Florida
Associate in Science in Paralegal Studies
Graduated Magna Cum Laude, January 2013
Everest University, Brandon Florida
National Society of Collegiate Scholars
Igniter Ambassador Officer – Senior Liaison
Coursework Includes: Legal Research & Writing, Family Law, Bankruptcy Law, Contract Law, Civil
Law, Administrative Law, and Tort Law.
EXPERIENCE
Customer Service Representative 01/2015-Current
TelePerformance
Augusta, GA
• Record, Investigate and resolve customer complaints, regarding all aspects of client business.
• Tracks and follow-up on all inquires, utilizing on-line systems and procedures.
• Continuously meet all initiatives, accountables and value based behaviors.

2. JENNIFER LEONARD
1122 Piney Grove Rd. • Augusta, GA • (404) 831-6973 • littleitaly1221@yahoo.com
EXPERIENCE PAGE 2
Full Time Student 01/2011-
10/2014
Brandon, Florida
• Received high grades and accomodations for completing assignments and projects timely.
• Presented couse assignments in research, written documentation and problem solving
techniques .
Daycare Provider 08/2009-
01/2011
In-home daycare
Columbus, GA
• Ensured the development and safety of the children in my care;
• Provided meal preparation according to state regulated dietary plan.
• Maintanined monthly records and assessments for the State on each child in center.
Supervisor 01/2010-08/2010
Hibachi
Columbus, GA
• Ensured guest satisfaction through professional interaction, problem solving and follow through
with customers surrounding billing issues.
• Assured all requirements wre met in customer billing.
• Managed staff of 25, in general customer service area, monitored attendance issues,one on one
discipline problems and other taks as assigned by upper management.