1. Jennifer Hartmann
16 Pymmes Road — London, N13 4RY
Mobile: +44 - 07455114872 — E-Mail: jennifer-hartmann@hotmail.co.uk
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I am an enthusiastic leader in operational and customer service excellence with a background in property and facility
management as well as impeccable organisational and communication skills.
Besides being highly efficient, adaptable and open-minded, i am also sociable, trustworthy and willing to work all over
the world. Proven international experience and able to work successfully in a team and on own initiative.
I believe in the commitment to the business in order to achieve goals and growth in line with the development and
support of team members within their career progression.
WORK EXPERIENCE
10/2015– Present Assistant Community Manager
Greystar Europe Holdings Ltd. London
§ Managing a building of 584 rooms with a yearly revenue of £7M
§ Leading the customer service team to Operational Excellence
§ In charge of the interview and recruiting process for new starters
§ Interacting with residents to proactively seek improvement of the front of house service
in order to exceed resident expectations
§ Complain management
§ Operation and facility management
§ Revising monthly and anual budgets
§ Monitoring resident’s feedback and satisfaction
§ Event management
§ Tenancy management
§ Health & Safety compliance management
§ Leasing management
01/2015 – 10/2015 Customer Service Associate,
Greystar Europe Holdings Ltd. London
§ Assisting the in the day to day Management of a privately-owned site with 573 beds
§ Handling the first contact with students on site, via phone as well as via email and
respond within a professional manner to ensure to build a long-lasting customer
relationship
§ Ensure students and possible clients experience a perfect service
§ Supervising cleaning staff on a daily basis
§ Conducting on-site inspections such as bi weekly kitchen inspections, Check-in-and
Checkout inspections
§ Rent collection
07/2014 – 09/2014 Guest Services/ Front of House for Student Accommodation and Serviced
Appartments
Go Native
§ Dealing with contract extensions and daily queries
§ Liaising with and supervising cleaners and contractors
§ Managing building maintenance
§ Overseeing online reservations
03/2013 – 12/2013 Office Manager
Unida Place and Alexander George, London
§ Managing a residential portfolio consisting of 40 properties
§ Customer Service und Client Relations
§ Liaising with contractors, managers and Landlords for finance inquiries and
maintenance repairs
§ Sourcing new contractors
§ Responding to all queries form tenants
§ In charge of the rent collection process and accounts
§ Contact person for landlords and tenants
07/2012 – 09/2012 Internship as porperty set-up assistant
Unida Place Ltd. London

2. 06/2010 – 08/2010 Internship in the construction and floor space management department
Pfalzklinikum Klingenmuenster, Germany
11/2009 – 08/2010 Internship in the HR department
Pfalzklinikum Klingenmuenster, Germany
EDUCATION
10/2013 – 09/2014 Master of Science International Management
Birkbeck, University of London
§ Main subjects International HR and Marketing Management
§ Dissertation: „Identifying the Impact of Dress Code on Employee Motivation; Evidence
from Customer Facing Job Roles in the UK”
03/2010 – 02/2013 Bachelor of Science Business Administration
Hochschule Koblenz, Koblenz
§ Main subjects Marketing, Human Resource Management, Foreign Trade, Procurement
and Logistics
§ Dissertation: „Implementierung eines Gesundheitsmanagements- dessen
Auswirkungen auf den betrieblichen Krankenstand und die Mitarbeitermotivation“
PROJECT MANAGEMENT
07/2016 – 09/2016 Overseeing the refurbishment of 210 rooms during the summer 2016,
Greystar Europe Holdings Ltd.
12/2012 – 01/2013 Creating a usermanual for Facebook and creating a company facebook page by using
SCRUM
DEBEKA, Koblenz
QUALIFICATIONS
Languages German: Native
English: Fluent
Systems MS Office: Very good
Google Chrome: Very good
Google Drive: Very good
Salesforce: Very good
TCAS: Very good
Yardi: Very good
Meridian: Very good
StarRez Good
ADP Time & Attendance: Good
OneSite: Good
Social Media Facebook: Very good
Instagram: Very good
Snapchat: Very good
Awards Social engagement at the University of Applied Sciences, Koblenz
CERTIFICATES
10/2016 – 10/2019 Fire Marshal Training
01/2017 – 01/2020 First Aid at Work
References available on request