Discussion: Communicating in Your Internship Directions Kiser, Chapter 6: Communicating in Your Internship, describes the clientele who access HUS settings and successful communication skills for HUS practitioners. Throughout your HUS courses, you have been exposed to theoretical perspectives regarding individuals, groups, families, and agencies, and reviewed counseling, mental health, aging, multiculturalism, case management, and social policy. Now the time has come to apply your knowledge directly with human beings. As you have progressed through your internship and have reached the halfway mark, you have had opportunities to not only interact with clients but to observe situations in which you have been challenged to remain neutral and communicate effectively. For your initial post: 1. Describe your client population. Cite Kiser Chapter 6 material to explain some of the characteristics of this group and some of the challenges a HUS professional might encounter. 2. Discuss what you have learned in your HUS coursework that has helped you to understand and work with this clientele. Specifically name the course and information. For example: Family Systems and Dynamics helped me to understand that the whole family plays a part in the problem that the client presents. Ethics taught me that the professional role has clear boundaries and that I must be aware of those boundaries to help my clients without violating ethical standards. Group Dynamics taught me that conflict and power may make it hard to serve my client population. Please refer to the courses you have taken. 3. Discuss at least 2 areas that have been more difficult as you work with the clientele. 4. Discuss your understanding of what roadblocks have been presented for you to overcome, for example, personal beliefs and values regarding conflict, anger, addiction, poverty, incarceration, aging, gender, culture, religion. It is important to be honest and own that although being objective is an ideal, as human beings, our own biases and beliefs will be brought into sharp relief as we deal directly with others who are facing challenges in their lives. 5. Discuss what you can do to work towards more neutrality when faced with clients who challenge you. Give at least three methods you can use to help you overcome these challenges. Weaknesses What could MH SW improve? STRENGHT(What does Memorial Herman do well) WEAKNESS (what could improve about Memorial Hermann) · High Reliability: Memorial Hermann Southwest has established the framework with its leadership team to focus on achieving the goal of zero harm. They do this by empowering employees to speak up and making organizational safety a priority. They have received recognition by the ANCC as a magnet facility as well as receiving the Birnbaum quality leadership award for quality and safety.    · Successful clinical outcomes: recognized by the American heart association as a high-quality stroke care facility. Their mission and vision is.

1. Discussion: Communicating in Your Internship
Directions
Kiser, Chapter 6: Communicating in Your Internship, describes
the clientele who access HUS settings and successful
communication skills for HUS practitioners. Throughout your
HUS courses, you have been exposed to theoretical perspectives
regarding individuals, groups, families, and agencies, and
reviewed counseling, mental health, aging, multiculturalism,
case management, and social policy. Now the time has come to
apply your knowledge directly with human beings. As you have
progressed through your internship and have reached the
halfway mark, you have had opportunities to not only interact
with clients but to observe situations in which you have been
challenged to remain neutral and communicate effectively.
For your initial post:
1. Describe your client population. Cite Kiser Chapter 6
material to explain some of the characteristics of this group and
some of the challenges a HUS professional might encounter.
2. Discuss what you have learned in your HUS coursework that
has helped you to understand and work with this clientele.
Specifically name the course and information. For example:
Family Systems and Dynamics helped me to understand that the
whole family plays a part in the problem that the client
presents. Ethics taught me that the professional role has clear
boundaries and that I must be aware of those boundaries to help
my clients without violating ethical standards. Group Dynamics
taught me that conflict and power may make it hard to serve my
client population. Please refer to the courses you have taken.
3. Discuss at least 2 areas that have been more difficult as you
work with the clientele.
4. Discuss your understanding of what roadblocks have been
presented for you to overcome, for example, personal beliefs
and values regarding conflict, anger, addiction, poverty,
incarceration, aging, gender, culture, religion. It is important to

2. be honest and own that although being objective is an ideal, as
human beings, our own biases and beliefs will be brought into
sharp relief as we deal directly with others who are facing
challenges in their lives.
5. Discuss what you can do to work towards more neutrality
when faced with clients who challenge you. Give at least three
methods you can use to help you overcome these challenges.
Weaknesses
What could MH SW improve?
STRENGHT(What does Memorial Herman do well)
WEAKNESS (what could improve about Memorial Hermann)
· High Reliability: Memorial Hermann Southwest has
established the framework with its leadership team to focus on
achieving the goal of zero harm. They do this by empowering
employees to speak up and making organizational safety a
priority. They have received recognition by the ANCC as a
magnet facility as well as receiving the Birnbaum quality
leadership award for quality and safety.
· Successful clinical outcomes: recognized by the American
heart association as a high-quality stroke care facility. Their
mission and vision is to focus on creating a healthier
community, now and for generations to come.
· Technological advancement: State of the art Neuro and
endovascular units. Top in the country to implement new
diagnostic tools. Example is Loop X imaging.
· Long standing presence in the community (Hope Clinic,
Neighborhood Clinics, Legacy)
· Promoting Accessibility and community focused care (in
house community clinic serving members of the community and
providing follow up care and resources to empower patients).
· Administrators are responsive to the employee's needs to
create a healthy environment that results in high employee

3. engagement.
· Women’s center Carrie’s MH statistics (high acuity, high
volume, low hospital stay rate)
· Interdisciplinary meetings hosted on a normal basis for case
studies and quality improvement goals
· Old infrastructure (built in 1997) frequent maintenance
requirements, on elevators & plumbing
· High uninsured population.
· Nursing staff shortage
· Memorial Hermann, as one of the Large integrated healthcare
systems, can cause a delay in making a vital decision for
MHSW because the healthcare is addressed as one system.
·
Opportunities
How can MH SW turns strengths into opportunities
Threats
What threats could harm MH SW?
· High diversity gives us the opportunity to expand the use of
in-house certified interpreters, and research the benefits of a
more personal translating strategy.
· More teamwork/communication between each MH campus
· More enhancement facilities from the Neuro-endovascular
services will give MHSW a better edge over its competitors.
· Providing resources to address the growing psychiatric
population
· Empowering directors to focus on process changes that can
create an opportunity to avoid financial losses and close budget
gaps.
· Nursing shortages nationwide (Texas only 9.6 RNs per 1,000
people) Demand outweighing the supply
· Increase of psychiatric patients without sufficient resources to
accommodate them.
· Government cuts with funding that reduces access to capital
for facility improvements and equipment investments.
·