1. JEANNE MATTISON
374 N ST SW  Washington,DC20024  202.746.4460  jeannemattison@gmail.com
PROFILE
Over 20 years of experience buildingbestpractices into standard operating procedures. Demonstrate an
unwavering commitment to client service, with the ability to build productiverelationships, resolvecomplex issues
and win loyalty.Results oriented individual with strategic-relationship/partnership-buildingskills -- listen attentively,
solveproblems creatively,and use tact and diplomacy to find common ground and achievewin-win outcomes.
EXPERIENCE
FORECAST  WASHINGTON, DC
ClientEngagement Specialist l 2004-Present
Enhance customer high-end boutique experience through multi-media marketing, community involvement, and
prestige-buildingstrategies. Provideexpert adviceand give the highest level of customized and personal customer
servicepossible.
 Providepersonal shoppingserviceto clients,who includewell-known personalities,empowering them to
reflect their inner personalities
 Excel as top seller in this high-quality,service-driven establishment
 Direct public relationscampaigns in local media,social media and through community involvement
 Create and host frequent special events,coordinatingcontributionsof musicians,caterers and
fashion/jewelry designers
HOTEL EMPLOYEES & RESTAURANT EMPLOYEES INTERNATIONAL UNION  WASHINGTON, DC
Union Organizer l 1999-2003
Aided workers to form unions for the firsttime includingpublic employees,nurses,hospitality workers and
maintenance staff. Worked to raisestandards for employees by identifying,recruiting,developing and motivating
leaders in the workplace.
 Led new organizingcampaigns in Michigan,Connecticutand California
 Directed job actions,press conferences,workshops and rallies
 Developed and implemented trainingprograms for new organizers
 Recruited and managed participation of union supporters,including clergy,elected officials,community
and environmental leaders.
 Trained worker leaders to testify about healthcare,immigrantand organizingrights
 Liaised with press to ensure adequate coverage of union events
ARCA FOUNDATION  WASHINGTON, DC
Program Associate& Grants Administrator l 1995-1999
Provided administrativeand technical guidanceand supportto facilitatethe awardingof grants.Grants focused on
increasingcitizen participation in debates about U.S. policy and projects addressing economic justiceand human
rights at home and abroad.
 Identified worthy grantees by evaluatingproposals
 Represented Executive Director at foundation and grantee sitevisits
 Wrote Grantee project summaries for Board’s review
 Managed Board’s and Executive Director’s review of semi-annual $2.3Mgrants award program
 Monitored grantees work
 Organized foundation sponsored conferences
 Produced foundation’s Annual Report

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EDUCATION
EarlhamCollege, BA Peace and Global Studies
Additional studies in Jerusalem,Nicaragua
VOLUNTEER WORK
Two Rivers Public Charter School, Washington,DC
Volunteer as a fundraiser,workingto increasethe contributions of individualsand groups to the school by building
relationshipsand exploringnew fundraisingopportunities from various sources
 Secured donations and transformed an industrial spaceto accommodate festive Annual Gala
 Yield: $100,000 in one night
Caretaker, Washington,DC
Managed and maintained all affairs of an elder’s transition to a full -timecare facility
Community Organizer, Washington DC
Volunteer at Jefferson Academy in SW DC, forging relationships within theSW community to
promote enrollment and highlightschool image
KNOWLEDGE, SKILLS, AND ABILITIES
 Workingknowledge of Spanish
 Ability to make administrative/procedural decisionsand judgments
 Organizingand coordinatingskills
 Ability to perform complex tasks and to prioritizemultipleprojects
 Records maintenance skills
 Ability to prepare research reports and proposals
 Knowledge of federal, state and/or community funding sources and mechanisms
 Databasemanagement skills
 Proficientwith PC and MAC, MS Office
 Detail oriented and ableto stay organized and manage multiplerequests
 Flexibleand self-motivated - can hitthe ground running and can work in a fast-paced environment
REFERENCES
Ivan Frishberg, Vice President, Amalgamated Bank: ivanfrishberg@gmail.com,202-487-6064
Rose Ryan, Communications Director,AFM eroseryan@gmail.com,860-391-3966
Janet Shenk, Board Member, Arca Foundation, janetlshenk@gmail.com