1. Pre-Summit Workshop
12 September 2016
Summit
13 & 14 September 2016
Post-Summit Workshop
15 September 2016
Mercure Sydney
EXPLORE
A unique opportunity for current, emerging and aspiring
female leaders in operations roles to network, develop and
create a plan for personal and professional success
Strategies to reach your professional
goals
EARLY BIRD DISCOUNTS
Book & Pay by 14 June 2016 to
receive an additional Value Plus Discount!
Phone: +61 2 8239 9711
Fax: +61 2 8239 9777
www.liquidlearninggroup.com
Booking Code - P
Managing work / life integration
Building emotional intelligence
And executive presence
Positioning yourself for success
Women in Operations
Leadership Summit 2016
FEATURED SPEAKERS
MEDIA PARTNER
Melanie Hilton Chief Operating Officer
Business Banking
Macquarie Bank
Amar Flora Chief Operating Officer and
Board Secretariat
John Grill Centre, University of Sydney
Renata Sguario General Manager,
Operational Excellence
National Australia Bank
Jacqui Curtis Acting Chief Operating Officer
Australian Taxation Office
Cathi Scarce General Manager
National Operations Liquor
Coles
Georgina Gaussen Chief Operating Officer
Fairfax Media Australia
Claudia Huertas Group Director Operations
and Programs
NSW Department of Industry
Allyson Corcoran Chief Operating Officer
Cisco Australia
Dr Kate Johnston Chief Operating Officer
The Translational Research Institute
Lynne Kavanagh Director of Retail Operations
Optus
Sally Capp Chief Operating Officer
Victorian Chamber of Commerce and Industry
Louise Higgins Chief Operating Officer
Nova Entertainment
Julie Robotham Director, Strategic Operations
and Communications
Mental Health Commission of NSW
Georgina Croft Chief Operating Officer-Insurance
BT Financial Group
Cassandra Smarrelli Head of People Dan Murphy’s
and Group Organisational Effectiveness Endeavour
Drinks Group Woolworths Limited
Sara Pratt National Director, Head of Operations
Colliers International Australia
Shirley Robertson Director Operations Enzen Australia
Enzen
Therese Toohey Director
TTCo
Sandra Nieuwenhuijzen Head of Maintenance
Operations
Qantas
Kylie Warry Director
Kylie Warry Executive Coaching
2016 Theme:
‘Visions of Sucess’
2. WORKSHOP SCHEDULE
• 8.30 - 9.00 Registration
• 9.00 - 10.40 Session One
• 10.40 - 11.00 Morning Tea
• 11.00 - 12.30 Session Two
• 12.30 - 1.30 Lunch
• 1.30 - 3.00 Session Three
• 3.00 - 3.20 Afternoon Tea
• 3.20 - 4.30 Session Four
• 4.30 Close of Workshop
9.00 - 4.30
Foundations for Progression - Creating a Leadership Framework and Showcasing Your Skills
As the operations role evolves, aspiring and emerging leaders need to be agile and prepared for the challenges they may face in their transition to a
leadership role. In order to do so, they must develop strong foundational leadership skill-sets and refine their vision of success. Female leaders face
unique challenges throughout their leadership journey and sometimes struggle to develop an authentic leadership style due to external pressures.
Across both the public and private sectors, aspiring and emerging female leaders need to develop their own unique leadership style, working with
their strengths and weaknesses. With a broad portfolio of responsibilities, it is not uncommon for operations leaders to put a surplus emphasis on
their technical knowledge, rather than focusing on their leadership skill-sets. Although it is important to have an understanding of up-to-date policies,
procedures, controls and budgets, managers looking to progress must invest in the development of the skills and strategies necessary to lead.
This premier workshop will focus on creating a foundational skill set for executive leadership. Participants will explore the challenges female leaders face in
operations leadership and develop skills that will allow them to overcome these barriers. With an emphasis on emotional intelligence, sharpening attention
and bringing mindfulness into the workplace, these foundational skills are paramount to succeeding in an advanced leadership role.
Recognising and developing your strengths as a leader
• Tapping into the neuroscience of leadership
• Understanding your strengths and weaknesses
• Maximising your efficiency and value as leader
Developing Emotional Intelligence
• Differentiating smart leaders through IQ and EQ
• Utilising the Emotional Competency Framework
• Leading with resonance — The leadership challenge
Practising mindfulness to be more productive
• Focusing with awareness and attention to enhance productivity
• Overcoming imposter syndrome and unconscious bias
• Proactively seeking self-development
Highlighting your aptitude for leadership
• Promoting your value and skills in the workplace
• Creating lasting relationships with sponsors and mentors
• Setting personal goals to accelerate advancement
Expert Facilitator: Therese Toohey Director
TTCo
Therese is the founder and Director of TTCo. She is a well-regarded facilitator and executive coach specialising in high-level
leadership and executive coaching services. She has a thorough understanding of the complexities of people and work, providing
solution-focused and pragmatic approaches to strategic challenges.
Therese challenges current ways of thinking and looks for new ways to improve the wellbeing of individuals and organisations and,
through her specialist knowledge of Emotional Intelligence and Positive Psychology, brings a wealth of knowledge and wisdom to
every program.
Therese has over 25 years’ experience teaching, facilitating & coaching in schools, universities, Commonwealth and State/
Territory governments, not-for-profit organisations and commercial/private sectors and has been instrumental in motivating people
towards a shared sense of meaning and purpose. Some of Therese’s clients include Defence Intelligence, Australian Public Service
Commission, Department of Foreign Affairs and Trade, Australian Taxation Office, Northern Territory Public Service, Clayton Utz
and Queensland Health.
Pre-Summit Workshop
12 September 2016
SPONSOR TODAY!
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9711 or email:
partnership@liquidlearning.com.au
TEAM BOOKINGS
Receive a 20% discount when
booking a team of 8 to attend,
please call: +61 2 8239 9711 or
email: registration@liquidlearning.com.au
3. Day One 13 September 2016
Developing a Leadership Style that Fosters Innovation
8.30 - 8.55 Registration and Morning Coffee
8.55 - 9.00 Official Welcome and Opening Remarks from
the Chair
9.00 - 9.35 OPENING KEYNOTE CASE STUDY
Own your values - Establishing your authentic
leadership style
Most emerging leaders are presented with a variety of
opportunities to develop their leadership skills and position
themselves for promotion. However, it is important to ensure
that aspiring leaders are able to bring their authentic self to
the table and allow their values to shape their leadership
style. Melanie is passionate about making sure female
leaders reach their potential, whilst focusing on your own
goals and vision of success. She will explore:
• Refining your authentic leadership style
• Understanding the foundations of self-awareness
• Knowing what gives you personal success
Melanie Hilton Chief Operating Officer
Business Banking
Macquarie Bank
9.35 - 9.50 Questions and Discussion
9.50 - 10.25 CASE STUDY
Maintaining your priorities when stepping into a
leadership role
From relocating to changing roles, there are positives and
negatives to every opportunity. Consequently, in order to
fast-track toward their vision of success, leaders must have
a firm grasp of who they are and where their priorities lie.
Renata has rapidly transitioned through the ranks at NAB
and will highlight her views on the importance of balance as
a leader. Explore:
• Understanding your aspirations and vision of success
• Managing guilt and navigating conversations on work /
life balance
• Using your position as a leader to mentor and sponsor
emerging leaders
Renata Sguario General Manager,
Operational Excellence
National Australia Bank
10.25 - 10.40 Questions and Discussion
10.40 - 10.55 Morning Tea
10.55 - 11.30 CASE STUDY
TBA
11.30 - 11.45 Questions and Discussion
11.45 - 12.30 EXPERT COMMENTARY
Show your potential - Developing resilience as a
confident leader
The development of resilience is paramount for any leader
attempting to succeed at the executive level. Without the
ability to overcome setbacks and challenges, emerging
leaders will not stand a chance in the fast moving and
competitive operations environment. In this interactive
session, Therese will provide strategies to be resilient and
confident even in the most confronting circumstances.
Explore:
• Reframing negative experiences to bounce back
• Remaining positive in turbulent times
• Building and maintaining relationships to thrive as a leader
Therese Toohey Director
TTCo
12.20 - 12.30 Questions and Discussion
12.30 - 1.30 Networking Lunch
1.30 - 1.55 CASE STUDY
Envisioning success - Tools and techniques for
career progression
Success and fulfilment are not found on every career path.
Consequently, it is important to be aware of progression
opportunities and it often takes you to step out of your
comfort zone to find them. Amar’s initial vision of success
began in banking, but has now taken him to the senior
leadership team at USYD. Amar will highlight the influence of
professional network and mentors throughout his career and
explore:
• Ensuring that workplace culture fosters diversity and
equality
• Networking to uncover opportunities
• Taking a courageous approach to leadership progression
Amar Flora Chief Operating Officer and Board
Secretariat
John Grill Centre, University of Sydney
1.55 - 2.00 Questions and Discussion
2.00 - 3.15 INTERACTIVE PANEL DISCUSSION
Harnessing the benefits of work and personal life
integration
As technological advancements enable workplaces to be
increasingly connected, flexible working arrangements are
also becoming more common. However, is modernisation
and flexibility enhancing the balance of work and personal
lives? Or is it in fact the opposite? This panel of experienced
leaders will discuss how to use flexible hours to enhance
productivity at work and home. Explore:
• Dealing withe the double-edged sword of 24/7 connectivity
• Harnessing the advantages of flexible and agile work
arrangements
• Making it work under heightened expectations
VALUE PLUS DISCOUNT
Receive up to $400 off registration if you
register and pay by 14 June 2016
TEAM OFTEAM OF TEAM OF
653 874 +
15%DISCOUNT10%DISCOUNT 20%DISCOUNT
PLUS TWO WORKSHOPS!
Plus Two Separately Bookable Full-Day
Workshops on 12 & 15 September 2016
2016 Theme: ‘Visions of Success’
We talk a lot about how to reach your potential and succeed as a leader,
but what does success really look like? And furthermore, what does it
mean to you? The vision of success varies for each individual and tends to
change as you grow and develop, both professionally and personally. What
were you striving for when your leadership journey began? Are you still on
the same path? How does it compare and what’s next? We have invited
some of Australia’s most influential and inspiring leaders to reflect on their
own personal vision of success, how it has changed and developed with
them, and their advice to you for turning that vision into a reality.
4. Leadingn, Resilience and Positivity
EARLY BIRD DISCOUNT
Receive up to $150 off registration if you
register and pay by 9 August 2016
SUPER SAVER DISCOUNT
Receive up to $300 off registration if you
register and pay by 12 July 2016
• Encouraging your team to achieve work / life balance
Georgina Gaussen Chief Operating Officer
Fairfax Media Australia
Sara Pratt National Director, Head of Operations
Colliers International Australia
Georgina Croft Chief Operating Officer – Insurance
BT Financial Group
Cassandra Smarrelli Head of People Dan Murphy’s and
Group Organisational Effectiveness Endeavour Drinks
Group
Woolworths Limited
Julie Robotham Director,
Strategic Operations and Communications
Mental Health Commission of NSW
Claudia Huertas Group Director Operations and
Programs
NSW Department of Industry
3.15 - 3.30 Afternoon Tea
3.30 - 4.20 EXPERT COMMENTARY
Being confident in your values and leading with
authenticity
There is no secret to leadership success and no specific
characteristics that create the ‘perfect leader’. Although it
is important to be resilient, innovative and proactive, the
most successful leaders are authentic and remain true to
their personal values. Teams respond well to leaders that
are confident in their initiatives and their ability to lead. In this
session, Kylie will explore:
• Creating clear and transparent values to your team members
• Maintaining consistency in your values
• Harnessing the power of constructive feedback
Kylie Warry Director
Kylie Warry Executive Coaching
4.20 - 4.30 Questions and Discussion
4.30 Concluding Remarks from the Chair
Day Two 14 September 2016
8.30 - 8.55 Morning Coffee
8.55 - 9.00 Opening Remarks from the Chair
9.00 - 9.45 OPENING CASE STUDY
Increasing productivity by cultivating a positive
and engaging workplace culture
The priority to do more with less is becoming more
and more common in the operations environment.
Consequently, as pressure rises, it is imperative to
develop a workplace culture that encourages positivity,
engagement and success. In addition to increasing
productivity, this will support your team’s development
and leverage business outcomes in the future. In this
session, Cathi will discuss the strategies she has used to
build a supportive and successful workplace. Explore:
• Mobilising, engaging and encouraging large teams
• Building successful and productive professional
relations
• Fostering a healthy workplace culture
Cathi Scarce General Manager National
Operations Liquor Coles
9.45 - 10.00 Questions and Discussion
10.00 - 10.45 CASE STUDY
TBA
10.45 - 11.00 Questions and Discussion
11.00 - 11.15 Morning Tea
11.15 - 12.15 INTERACTIVE PANEL DISCUSSION
Exploring key avenues for progression —
Networking as an emerging leader
Positioning yourself for promotion can be challenging
for aspiring female leaders in operations roles. Whilst
there are many opportunities to receive feedback and
guidance through mentors and sponsors, female leaders
in operations need to know how to develop these
professional relationships and get the most out of their
network. This panel will discuss common challenges and
solutions to overcome them. Explore:
• Turning mentors into sponsors
• Identifying and building rapport with a potential sponsor
• Effective networking strategies
Dr Kate Johnston Chief Operating Officer
The Translational Research Institute
Allyson Corcoran Chief Operating Officer
Cisco Australia
Sally Capp Chief Operating Officer
Victorian Chamber of Commerce and Industry
Louise Higgins Chief Operating Officer
Nova Entertainment
Sandra Nieuwenhuijzen Head of Maintenance
Operations Qantas
12.15 - 1.15 Networking Lunch
1.15 - 2.00 CASE STUDY
Initiating change to stand out in a crowd of
empowered aspiring leaders
In a sea of aspiring leaders, standing out and being
recognised for your management skills is not an easy
task. However, there are strategies for positioning yourself
as a capable leader and highlighting your potential.
NETWORKING RECEPTION
4.30 - 5.30
Make the most of your experience,
join us to network over complimentary
canapés and drinks
ALSO AVAILABLE
THE 5TH WOMEN IN
PROJECT MANAGEMENT
LEADERSHIP SUMMIT 2016
12, 13, 14 & 15 September 2016
Melbourne
5. g a Broad Operations Portfolio in a Constantly Changing Organisation
Phone: +61 2 8239 9711
Fax: +61 2 8239 9777
www.liquidlearninggroup.com
• Chief Operating Officers
• General Managers
• Directors
• Divisional Managers
• Business Unit Leaders
• Group Managers
• National Managers
• Team Leaders
• Department Heads
• Consultants / Advisors
• Specialists
• Finance Operations
• HR Operations
• ICT Operations
• Shared Services
WHO WILL ATTEND
ABOUT THE EVENT
Aspiring and emerging leaders in operational focused roles across industry,
including:
Also, common Divisional Corporate roles including:
Operational leadership roles are integral to an organisation’s ability to
execute strategy. The roles are often complex, broad and sometimes
difficult to define — yet they are vital to achieving results and maintaining
stability and smooth delivery. The position oversees various internal
groups within an organisation to ensure they are integrated into the same
business plan with well defined responsibilities and accountability. Often
operating across a broad portfolio of business units, it is important that
leaders ensure that teams function together effectively as a unit to ensure
operational integrity.
In order to achieve and excel in this complex role, female leaders must
develop superior leadership skill-sets—focusing on agility, and quickly
switching from tactical to strategic. For long-term career success in these
roles it is important to develop strategies to overcome barriers that stand
between them and their vision of success.
The operations role is often male-dominated, especially in senior executive
leadership suite. As a result, there are a number of challenges that aspiring
and emerging female leaders need to address in order to take the next
step in leadership. Leaders need to overcome barriers such as social
expectations and unconscious bias that prevents women from stepping up
into senior operations leadership.
Whilst it is helpful to have technical knowledge and expertise, leadership
success in the operations space is reliant on strategy, communication and
the ability to manage and lead a diverse portfolio. These unique skills are
often attributed to women, but need to be refined into authentic leadership
skills to encourage success in this business landscape.
The Women in Operations Leadership Summit 2016 explores the
challenges women face in operations roles, both in their attempt to
move up the career ladder and as established leaders. At this premier
professional development event, aspiring, emerging and established
leaders will have the opportunity to reflect on what success means to them,
gain strategies to manage a productive team and leave with a firm grasp of
their career goals and how to reach them.
Sparking innovation and being on the forefront of positive
change can be a catalyst for promotion. As Acting Chief
Operating Officer, Jacqui has been highly involved in change
management at the Australian Taxation Office. She will
explore:
• Creating significant change to demonstrate your potential
• Influencing a desire for improvement and excellence in
your team
• Promoting and highlighting positive change in your
organisation
Jacqui Curtis Acting Chief Operating Officer
Australian Taxation Office
2.00 - 2.15 Questions and Discussion
2.15 - 3.00 CASE STUDY
Building trust to be an influential leader
There are many factors that contribute to leadership
effectiveness. One of these is influence, and it expands in
direct proportion to trust and connection. With a background
in sales, Lynne now heads up retail operations for Optus. She
will reflect on her changing vision of success and share how
she gained influence throughout her career. Explore:
• Being present and consistent when interacting with your
team
• Ensuring your intentions are clear and precise
• Gaining respect by connecting with compassion
Lynne Kavanagh Director of Retail Operations
Optus
3.00 - 3.15 Questions and Discussion
3.15 - 3.30 Afternoon Tea
3.30 - 4.30 INTERACTIVE CLOSING ROUNDTABLE
Leading forward — Navigating a changing vision of
success
Aspiring operations leaders are being presented with new
and exciting opportunities despite the complex and often
undefined nature of their roles. As these positions evolve to
embrace workplace flexibility and leadership diversity in the
public and private sectors, high-achieving women are set to
create a new vision of success at the executive level. In this
session, the floor will be opened to free-flowing discussion as
participants reflect on the key themes addressed throughout
the summit.
• What was your initial vision of success?
• How has that vision changed over time?
• Inspired with new insights, what do you need to do to
reach your career goals now?
Shirley Robertson Director Operations
Enzen Australia
Enzen
4.30 Concluding Remarks from the Chair
and Summit Close
Tweet about this event using the hashtag #WOPS16 and
@LiquidLearning for daily industry updates!
FOLLOW THIS EVENT
6. Post-Summit Workshop
15 September 2016
WORKSHOP SCHEDULE
• 8.30 - 9.00 Registration
• 9.00 - 10.40 Session One
• 10.40 - 11.00 Morning Tea
• 11.00 - 12.30 Session Two
• 12.30 - 1.30 Lunch
• 1.30 - 3.00 Session Three
• 3.00 - 3.20 Afternoon Tea
• 3.20 - 4.30 Session Four
• 4.30 Close of Workshop
9.00 - 4.30
Achieving Operational Excellence: Taking Learning from Theory to Practice in the Workplace
Living in an operational world is not without its challenges. With a broad portfolio and responsibility for an organisation’s continued productivity, operations
leaders must be pragmatic and strategic with an influential leadership presence.
All leaders need to understand where their strengths lie and how to use these to provide visionary and innovative strategic leadership. An operations leader
has the opportunity to drive positive workplace culture, improve staff engagement, and implement innovative organisational change. Executed successfully,
this can create heightened employee productivity, resulting in improvements to the bottom line, happy customers and satisfied stakeholders. However, in
order to do so, leaders must develop strategies to effectively influence under pressure and manage a team through turbulent times.
This interactive workshop will inspire female leaders to reach their potential as leaders through practical strategies that will make a powerful, positive and
long lasting impact in the workplace. Participants will leave with a refined understanding of how to be the most effective operational leader and consider
strategies to overcome the many hurdles of leadership. This is the chance for both leaders and emerging leaders to reflect on their leadership knowledge
and translate it into a concrete plan for career progression.
Communicating, negotiating and influencing within the workplace
• Understanding diverse communication styles
• Negotiating for success
• Influencing your stakeholders
Remaining productive in a crisis
• Being the calm amongst the storm
• Engaging others to deliver
• Growing as a team from lessons learned
Driving change and innovation
• Stepping out of your comfort zone
• Recognising and overcoming hurdles to change
• Understanding the real impact to your business
Guiding you and your teams’ vision of success
• Believing in yourself as true leader of people
• Utilising mentors and sponsors in your career journey
• Delivering a strategy to reach your personal and business goals
Expert Facilitator: Shirley Robertson Director Operations Enzen Australia
Enzen
An inspirational, energetic and strategic transformational leader, executive mentor and coach, Shirley is recognised for delivering exceptional results
with integrity and candour. Her executive leadership experience building and developing formidable senior management teams within customer centric
environments has spanned across ASX, private and government owned organizations. Industry experience includes Transport Infrastructure, Utilities,
Banking and the Retail industry with Queensland Motorways, EastLink, Origin Energy, ANZ & Coles Myer Group.
Shirley has lived and breathed the corporate world for many years, spearheading significant business transformational programs working with all levels
within an organisation, driving strategic, revolutionary, cultural and organisational change.
Enlightened Transitions was established as an enabler for Shirley to positively impact the corporate world by working with leaders across diverse industries
so they in turn can be a key influencer within their respective businesses to maximise employee and company value, develop and maintain a strong culture
whilst demonstrating high integrity, authenticity, resilience and respect.
Shirley decided to re-enter the corporate world earlier this year to take up the position of Director Operations Enzen Australia to establish the Australian
head office corporate base. Enzen is a global specialist energy and water consultancy and engineering enterprise employing over 4,000 staff globally. Their
mission is to make energy and water available, affordable and sustainable for future generations with an ambition to liberate inefficiencies and maximise
clean energy globally.
SPONSOR TODAY!
Limited sponsorship and exhibition opportunities
available. For your chance to brand yourself as a
market leader, please call: +61 2 8239 9711 or email:
partnership@liquidlearning.com.au
TEAM BOOKINGS
Receive a 20% discount when
booking a team of 8 to attend,
please call: +61 2 8239 9711 or
email: registration@liquidlearning.com.au
