Learn how we can help your business!

1. The most honest customer
index in the world

2. What is the challenge?
Retailers loose more than $44 billion annually due
to bad customer experiences

3. You are loosing money now

4. With Good vs Bad -
You spend 10x less compared to your
current customer service burn

5. Good vs. Bad index combines data
from the most popular social sites

6. What is your index?

7. We have indexed over 100 million venues and brands with a
reach of 400 million users worldwide

8. Good vs. Bad dashboard
for SMEs, brands and retailers

9. Master feedback easily
View consolidated customer feedback of
your business from top review sites
Mobile channel for collecting instant honest
feedback for any of your business locations
Automated system allowing you to manage
reputation proactively and motivating
customers to return to your shop

10. We turn negative feedback
into positive

11. Some interesting facts…
92%
of buyers regularly check online reviews before making a purchase
80%
consumers reverse their purchase decisions based on negative reviews

12. 95% of our customers see an immediate increase in their index
81% of the feedback is positive and
constantly growing on a 10% rate
Growth
Loyalty
Sales
Customer index

13. How does it work?
Intuitive user experience encourages users to
share feedback across social media
See with a glance what is trending (Good or Bad)
and identify problems faster and better
Our platform understands to push right
incentives to right users; turning negative feedback into
positive and driving repeat sales for you

14. Impact of negative feedback
Average purchase per consumer 150 $
Number of customers (per store) annually 8800
Annual revenue 1 320 000,00 $
Percentage of negative customer experiences 10 %
Number of customers facing problems 880
Number of friends told about the negative experience 2
Number of potential customers who hear of problems 1760
Lost revenue in total (per one store) 79200 $
*Research shows that on average 1 negative feedback leads to 8-15 additional negatives and 25 % drop in loyalty

15. Wouldn’t you rather win this money?

16. Getting started is free
Sign up for a 30-day trial
Access dashboard and start updating your Good vs. Bad index – invite
your customers to tell what they think of you!
(built-in templates for social media, email and web)
Turn bad experiences into good
Create trackable (LBS) campaigns and have the system running on the
background.
Access to “Peer Group”
Good vs Bad has a community for shop owners to share experiences

17. We‘ll reward your customers!

18. Leverage our partner network
Access to +400M users to Reward Track everything & earn incremental revenue
acquire new customers
Targeting based on app (e.g. Sponsor in-app Leverage our dashboard to
Pandora), location, gender, missions across analyze the data collected to
age and context 1000s of apps based optimize campaigns and customer
on users’ behavior service!

19. Sign up!

20. Thank you!
Erno Tauriainen
erno.tauriainen@getgoodvsbad.com
212-203-3117
Good - let s do business!