Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and accurate, his oral presentations are not effective. Camilla is looking at

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​Camilla, a manager, notes that while Wilhelm’s written reports are very thorough and
accurate, his oral presentations are not effective. Camilla is looking at:
Explicit factors
Distinctiveness
Implicit factors
Consistency
The extent to which an individual identifies with an organization and commits to its
goals is called:
Perceived organizational support
Organizational commitment
Organizational satisfaction
Job involvement
A person can build his/her social capital by:
Getting a mentor

2. Shadowing a higher-level manager
Being trained in new skills
Learning a new language
Sustainable businesses tend to be run by CEOs who are:
People-centered
Controlling
Intelligent
Target-driven
The contingency approach suggests that:
The best answer depends on the situation.
There is one best way to manage.
A manager needs to learn a set of hard-and-fast rules.
OB theories apply to all situations.
The process that enables us to interpret and understand our surroundings is called:
Selection
Perception
Suppression

3. Stereotyping
Which of the following mechanisms for changing organizational culture addresses all
three levels of culture?
Workflow and organizational structure
Organizational goals
Deliberate role modeling, training, and coaching
Rites and rituals
Performance on tests like the Scholastic Aptitude Test and the Graduate Management
Admissions Test is likely to be most closely related to:
Naturalist intelligence
Intrapersonal intelligence
Interpersonal intelligence
Logical-mathematical intelligence
In Ajzen’s theory of planned behavior, ___________ is (are) the key link between
_________.
Intentions; norms and attitudes
Attitudes; intentions and planned behavior
Norms; intentions and planned behavior
Intentions; attidtudes and planned behavior

4. Regarding using personality testing as part of the hiring process, experts have
concluded that:
The effects of personality on job performance are so large it cannot be ignored by
managers
Only the Big Five should be used as predictors of job performance
There are many valid instruments available to managers to test for personality types
The typical personality test is not a valid predictor of job performance
The potential to understand and regulate oneself is known as:
Interpersonal intelligence
Intrapersonal intelligence
Naturalist intelligence
Kinesthetic intelligence
The productive potential of an individual’s knowledge, skills, and experiences is
known as:
Human capital
Soft skills
Ethical capital
Social capital

5. According to the Ajzen model, the strongest predictor of an employee’s behavior is
(are):
The employee's intentions
Social norms
The employee's attitudes
The employee's values
The corporate staff in the accounting department at ABC Corporation went on 12-hour
days during the holiday season, just like the regular retail employees do during that
season. This is an example of a(n) _________ change.
Product
Innovative
Adaptive
Radically innovative
___________ is associated with success for managers and salespeople.
Agreeableness
Emotional stability
Introversion
Extraversion

6. Janelle, one of Abdul’s employees, has performed poorly on many aspects of her job
since she was hired four months ago. This is likely to be attributed to:
Self-serving biasInternal causeExternal causesFundamental bias The interdisciplinary
field dedicated to understanding and managing people at work is called:
Management theory
Organizational dynamics
Management dynamics
Organizational behavior
Organizations with adhocracy cultures are described as:
Internally focused and valuing flexibility
Externally focused and valuing flexibility
Internally focused and valuing stability and control
Externally focused and valuing stability and control
Keyshawn is a player on a professional football team. Because of this, his play every
week is scrutinized by fans and media, as well as his own coaches. Sometimes, their
comments are very negative and even personal. Keyshawn will handle this better if he
has a high level of _________ intelligence.
Interpersonal
Intrapersonal

7. Spatial
Bodily-kinesthetic
Joyce finds that the members of the project team to which she has been assigned in
her management class are all athletes on the college’s football and basketball teams.
She immediately considers dropping the class because she thinks her experience
with that team will be negative. Joyce is likely to be reacting to a:
Negativity biasSelf-serving biasSemantic memoryStereotype
Research shows that, in general:
Social capital decreases work group integration.
Social capital can improve operations.
Social capital increases group conflict.
Social capital decreases organizational performance.

8. The distinction between flexible and fixed individual differences:
Is that managers should hire people based on their attitudes and emotions
Is that managers have little or no impact on fixed differences
Is that managers have little or no impact on flexible differences
Has no practical value for managers
Self-enhancement and self-transcendence are:
Cognitions
Endpoints of one of the dimensions of values
Personal attitudes
Workplace attitudes
When something is _______, it stands out from its context.
A schemaSemanticSalientStereotypical
Stimulation is in the ____________ part of Schwartz’s model.

9. Self-enhancementSelf-transcendenceOpenness to changeConservation
The two dimensions of the competing values framework are:
Internal-external and group-individual
Internal-external and anticipatory-retrospective
Internal-external and stable-flexible
Group-individual and stable-flexible
Chris, a manager, knows that one of his employees values achievement and power.
Chris should assign the employee to a job that includes:
High social value
High self-direction
High security
High influence over others
Which of the following is the least fixed of a person’s individual differences?
Intelligence
Cognitive abilities
Attitudes

10. Emotions
The steps in the process of stereotype formation and maintenance in order are:
Expectations, categorization, inferences, maintenance.
Categorization, expectations, inferences, maintenance.
Categorization, inferences, expectations, maintenance.
Inferences, categorization, expectations, maintenance.
Acme Movers is a company that ships goods and cargo to all locations in the United
States. The employees understand that the company's primary vision of timeliness,
efficiency and low-cost services is important to maintain the competitive edge over
other movers in the business. They constantly work to ensure that all deliveries reach
their destinations on schedule, and the company, in turn, rewards the employees with
performance-based awards and profit sharing. Which function of organizational
culture is exemplified here?
Facilitating collective commitmentPromoting social system stabiliShaping behavior
by helping members make sense of their surroundingsGiving members an
organizational identity
The interdisciplinary field dedicated to understanding and managing people at work is
called:

11. Management theory
orghanizational dynamics
anagement dynamics
Organizational behavior