Professional Communication 06 - The Seventeen Components 17

1. Professional
Communication
LESSON #06
17 COMPONENTS OF
PROFESSIONAL
COMMUNICATION
BY JAIME ALFREDO CABRERA
2 OCTOBER 2013
SLH1013 - Professional English
Tuesday, October 29, 2013

2. COMPONENTS
Some people will understand
you, but not believe you.
Some will believe you even if
they don’t understand.
SLH1013 - Professional English
Tuesday, October 29, 2013

3. COMPONENTS
The components of
professional communication
can determine how a person
will understand and believe
your message.
SLH1013 - Professional English
Tuesday, October 29, 2013

4. COMPONENTS
 A missing component can result
in nonunderstanding, misunderstandin
g, or in nonbelief.
 No one understands + no one
believes = failure of
communication.
SLH1013 - Professional English
Tuesday, October 29, 2013

5. PROFESSIONAL COMMUNICATION: 17 COMPONENTS
8
ELEMENTS
or SOURCE
STEPS
 IMPORTANCE
DETERMINERS TEXT  OF SUBTEXT
 OF
15  URGENCY
QUESTIONS
1
PASSIVE CONTAINER:
DATA, INFORMATION
SENDER
17 COMPONENTS
16
ACTIVE PURPOSE:
MOTIVE, INTENTION
2
FEEDBACK
 OF NEED  OF WANT
3
4
5
 SYMBOLS  CODES  FORMATS
MESSAGE
INTENDED
MEANING
14
 CONTEXT
 OF TEXT  OF SUBTEXT
RECEIVED
17
LANGUAGE
LETTERS
VOCABULARY
NUMBERS
CHARACTERS SPELLING
GRAMMAR
GRAPHICS
PUNCTUATION
SPACES
SYNTAX
6
CONFIRMATION
7
PARTS
STRUCTURES
HIERARCHY
MARGINS
ALIGNMENT
INDENTIONS
 CLARITY  ACCEPTABILITY
13
 NEEDS
12
11
8
 WANTS
RECEIVER
 DECODING SKILLS
MEDIUM
INK, on PAPER
SOUND on TAPE
MOTION on FILM
MULTIMEDIA on DATA STORAGE DEVICE
10
 DISPERSION
• INTRAPERSONAL
• INTER PERSONAL
• GROUP
• MASS
SLH1013 - Professional English
CHANNEL
TECHNOLOGY
9
PRINT
 AUDIO
 ELECTRONIC
 MULTICHANNEL

6. Professional
Communication
LESSON #08
THE 24 VARIABLES OF
COMMUNICATION SUCCESS
BY JAIME ALFREDO CABRERA
2 OCTOBER 2013
SLH1013 - Professional English
Tuesday, October 29, 2013