1. Jacob Kruger
PO Box 427
Nevada, TX 75173
Cell: 214-718-2891
krugerjm2000@yahoo.com
Education:
New Horizons Computer Learning August 2010 to May 2012
(A+ Certified)
Collin County Community College August 2008 to May 2010
(Microsoft Business Networking)
Lighthouse Christian Academy Graduated March 2003
Work Experience:
Computer Science Corporation September 6th 2011 to Present
631 South Royal Lane
Coppell, TX 75099
Duties:
Help Desk Technician Assistant
· Answers help desk calls and responds to customer product inquires
· Assists customers in resolving basic technical problems by providing scripted guidance
regarding software and hardware problems. Resolves and/or refers more complex
technical problems through a defined escalation process
· Logs and tracks inquiries using a problem management database and maintains history
records and related problem documentation
· Identifies, evaluates, and prioritizes customer problems and complaints to ensure that
inquiries are resolved appropriately
· Reset VPN access token via Blackshield and RSA admin application for Cisco
Anyconnect
· Install local or network printers via remote access tools PCanyconnect, Bomgar, and or
Webex
· Troubleshoot minor network connectivity issues with Internet Explorer 8, Internet
Explorer 10, and Google Chrome
Orthofix April 2011 to September 6th 2011
c/o MedIT Associates
3541 Plano Pkwy
The Colony, TX
Duties:
Information Services (Intern)

2. · Assisted in deployed of new laptops/desktops to new users
· Picked/Assisted pick up of old/unused equipment.
· Performed basic maintenance for laptops and desktops (Hard drive replacements RAM
upgrades, and WinXP and Win 7 re-installations)
· Performed advanced repairs on Dell Desktops and Laptops ( laptop display replacement
and CPU replacement)
· Contacted PC vendors for procuring warranty replacement parts
· Maintained PC/Laptop Storage Closet
· Cloned PCs and Laptops for mass deployment using Norton Ghost
· Assisted in adding new computers onto company domain
· Removed Viruses from PC and laptop using Mcafee Anti-Virus
MetLife Home Loans May 2008 to Nov 2008
c/o Spherion Temporary Agency
4000 Horizon Way
Irving, TX 75063
Duties:
Vault/Shipping Department
· Pulled files to prepare for shipping
· Scanning files into computer
· Scanning new documents or files to the shelf
· Reorganize files in order as requested by Purchaser
References:
Available on request