1. Mrs Jacqueline Devine
7 Kilbride Terrace, Oatlands, Glasgow, Lanarkshire, G5 0JD, United Kingdom
devine4444@btinternet.com  Tel: 0141 429 0047  Mobile: 07749469780 
Personal Statement
I am a confident and outgoing person. I am highly motivated; cope extremely well under pressure
and can adapt easily to any situation. I have excellent organisational and time management skills, able to prioritise
my workload to ensure deadlines are always met. I also have experience in multi site operations by assisting Area
Manager in collating weekly sales figures and operational costs from sites across UK. I was also part of a team who
oversaw new openings across the country from build to opening day including the training and development of staff at
all levels in the business as well as overseen refurbishment programs and the re-allocation of staff during this process.
I also assisted in the creation and implementation of new ideas, processes and procedures as the business expanded.
I am very hands on and customer focused and take pride in everything I do. At present I am employed with Sanctuary
Students working at Murano Street student village which is a 1200 bed student accommodation. The site also
operates commercially from June until September providing accommodation for conferences, tourists, academics,
summer schools as well as casual guests.
Work Experience
Deputy accommodation manager - Sanctuary Students
(May 2016 – Present)
Responsible for a team of 23 staff
Budgetary control
Ensuring individual, team and business area targets are achieved in line with KPI’s
Health & Safety
Compliance
Client relationships
Ensure staff following correct policies & procedures
HR processes – including keeping up to date with the constantly changing regulations regarding employment
law
Compliance
HMO
QA
ANUK
Keeping up with latest trends including social media
Overseeing all commercial business
Assistant Manager - Sanctuary Students
(Nov 2013 – Present)
Responsible for a team of 16 staff
Health & Safety (all aspects)
Recruitment & Training
Banking & Reconciliation
Procurement
Customer Service
Student Welfare
Day to day repairs, cyclical maintenance, dealing with contractors
Conduct room, kitchen and common area inventories and inspections
Conduct open days, student welcome talks, tour groups and student visits
Ensure site is compliant with current legislation
Conduct staff meetings, one to ones and appraisals
Undertaken several small projects which has resulted in the site running more efficiently
All administration duties
Assisted ops management team in large scale project including implementing and reviewing SOP’s and
production of QA document
Dealing with any issues that may arise concerning staff or students
Commercial business
Housekeeping Supervisor – Sanctuary Students
(Aug 2012 – Nov 2013)
Responsible for a team of 13 cleaning staff

2. Overseeing all aspects of cleaning student residencies
Staff training
Health & Safety
General Manager - City Centre Restaurants UK Ltd, Filling Station, Glasgow
(Aug 1999 - Oct 2007)
Recruitment and Training
Cash reconciliation/Banking
Stock control
Marketing
Working within budgets, labour control; fully responsible for P&L
Creating/implementing new menus
Responsible for all paperwork
Health & Safety (making sure procedures are in place and are being followed)
QA
Environmental health
Training
- Capability, Performance & Disciplinary Procedures – Risk Assessment – E&D Workshop – Fire Safety – Manual
Handling – H&S – Legionella Awareness – Data Protection – First Aid – Recruitment & Selection – Fire Warden –
Appraisal Skills – COSHH – as well as several other in house training courses.
Also fully competent in all software packages used within Sanctuary Students
Education
Central College of Commerce, Aug 2007 – June 2009
HND Computing: Software Development
ECDL