2. A. Complaint Time
Complaints could be received at
different stages of the procurement
process:
Bidding stage;
Evaluation stage/before award;
After Award of contract;
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3. B. The right of complaint of a
candidate or a bidder
A candidate or a bidder aggrieved or is likely to be
aggrieved on account of a Public Body inviting a
bid not complying with the provisions of the
proclamation or the directive in conducting a bid
proceeding may present complaint to the head of the
Public Body or to the secretariat of the PPA Board to
have the bid proceeding reviewed or investigated.
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4. C. Matters in respect of which
complaint may not be lodged
The selection of procurement method.
The selection of bidders for procurement to be made by
means of restricted tendering or request for quotation or on
the evaluation criteria set forth in the bidding document
beforehand.
the preference given to Domestic firms
Decisions given to reject bids, bid documents or price
quotation pursuant to article 30 of the proclamation.
After 5 working days have elapsed from the date on which the
Public Body disclosed the result of a bid evaluation
No complaint presented to the board after 5 working days
have elapsed from the date on which the Public Body
responded to the complaint shall be accepted
no complaint shall be accepted after a contract was signed,
provided that such contract was signed after seven working
days from the result of the bid evaluation being disclosed
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5. D. Procedure for review of complaints
The Public Body conducting bid proceedings shall wait for
seven working days before contract signing or 5 days before
financial opening days after disclosing the result
A candidate or a bidder aggrieved in connection with a
procurement proceeding shall within 5 working days of when he
became aware of or should have been aware of the reason
giving rise to the grievance, may submit his complaint to
the head of the Public Body
Public Body shall give decision on the complaint in
writhing within ten working days from the date of
submission of the complaint
a procurement unit in a Public Body shall suspend a bid
proceeding if it ascertains that a complaint is presented
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6. D. Procedure for review of complaints
A bidder may submit a complaint to the board with in
five (5) working days of notification in writing of the decision
of the head of the Public Body on that complaint if the bidder
is not satisfied by the decision of the head of the Public Body
or where the head of the Public Body does not give decision
on such complaint within ten working days
The board shall give its decision in writing to the
complainant and the Public Body within fifteen (15)
working days of receipt of the Public Body’s statement of
response
The secretariat of the board shall send forthwith copies of the
decision of the board to the complainant and the Public Body
A candidate, bidder or supplier aggrieved by a decision of a
Public Body, the board or the Agency, may take the matter
to a competent court
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