1. FMS - PROMISE TO PAY
Restoration of Barred services of the Customer through FMS
02-Sep-2023
2. PROMISE TO PAY
• Currently the customers whose services are disconnected due to
non-payment are not restored immediately in some case scenarios
even after payment has been done by the customer.
• This issue is noticed mainly with payment methods like paying
through PAYTM, Amazon, and GPAY etc.
• The need of the hour is to restore the services with a barest
minimum time in order to satisfy the customer and to maintain our
transparent brand image
3. PROMISE TO PAY
• Now facility is provided for the partners in FMS to restore the
services of a customer.
• Partner can access through the menu “Work-> Temporary
Unbar Request”
• Partner can raise an Unbar request through FMS with all the
payment details which are mandatory like Billing Account No/
Telephone no/channel of payment/date of payment/transaction
id/amount paid/ etc.
4. • Partner needs to enter the phone number for which restoration required, then it fetches the
details of the customer
PROMISE TO PAY
5. • Details of the customer are shown. Here payment details of the customer to be entered by
the Partner.
PROMISE TO PAY
6. PROMISE TO PAY
• Then FMS system will generate unique Request Number for the
unbar request.
• This request is then PUSHED to CDR system at an interval of 10
minutes.
• CDR system processes these type of requests at an interval of 15
minutes and restores the services of the customer.
• The status is updated back to FMS.
7. PROMISE TO PAY
• The payment information of such unbarred request cases will
be. Monitored.
• If the payment has not been received within 3 days from the
request date, then again Barring of the services will be
initiated automatically.
• This request status is shown to the partner in FMS.
