This data is from an exclusive poll conducted by Ipsos MORI for the HSJ. The poll asks what people see as priorities for the NHS from a list of issues including several raised by the Francis report into Mid Staffordshire Hospitals Foundation Trust. It also asked the public how aware they were of the Francis Inquiry, and their views on how widespread the identified problems are across the NHS. More information: http://www.ipsos-mori.com/researchpublications/researcharchive/3165/Priorities-for-the-NHS.aspx

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Version 1 | Public (DELETE CLASSIFICATION)
Public perceptions of the NHS following Version 1 | Internal Use Only
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Version 1 | Strictly Confidential
publication of the Francis Report
Poll for the Health Service Journal 13-16 April 2013
© Ipsos MORI

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Where the NHS needs to improve here
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Based on your personal experience of the NHS, which two or three of the
following do NHS hospitals most need to improve?
Listening to patients/carers about how services should be improved 40
Quality of medical care patients receive 39
Listening to concerns raised by staff 36
Responding to patients' personal needs 30
Safety of patients in their care 27
Responding to complaints from patients/carers 20
Monitoring/managing staff performance 19
Balancing the books/finances 18
Other 5
Don’t know 5
Base: All (1,010), 13TH – 16TH April 2013
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Awareness of Mid Staffs here
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As you may know, a report was recently published into the problems at Mid Staffordshire hospital trust. The report said that
because of poor quality patient care in the hospital, there were between 400 and 1,200 more deaths than expected between 2005
and 2009. Before today, how much had you heard about the problems at Mid Staffordshire?
Don’t know *%
Nothing at all
18% 22% A great deal
Not very much 24%
36%
A fair amount
Base: All (1,010), 13TH – 16TH April 2013
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Perceptions of the NHS tolerating poor standards here
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The report described ‘a tolerance of poor standards’ at Mid Staffordshire. To what
extent, if at all, do you think other hospitals in the NHS have these problems?
60
50
50
40
30
23
20
13
10 8
5
0.5
0
All hospitals in Most hospitals Some hospitals Very few No other Don’t know
the NHS have in the NHS in the NHS have hospitals in the hospitals in the
problems like have problems problems like NHS have NHS have
this like this this problems like this problems like
this
Base: All (1,010), 13TH – 16TH April 2013
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Questions and comments to
jonathan.nicholls@ipsos.com
© Ipsos MORI