Gemba walks in IT project management by Pina Allegretti

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Pina Allegretti is learning to see waste in her IT operations, and realizing that the gemba reality is often different from what she ever imagined. Learning to see in IT is not easy! But you can only make better decisions after you’ve been there.
More Lean IT presentations and videos on www.lean-it-summit.com

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Gemba walks in IT project management by Pina Allegretti

  1. 1. Copyright © Institut Lean France 2013 3 & 4 October, 2013 Paris, France Gemba walks in IT project management: digging for improvement opportunities Pina Allegretti
  2. 2. Copyright © Institut Lean France 2012 Let me introduce myself  In BNL since 2005 and BNPP Group since 2006  Head of Credit Area in IT • 95 people (40 to run assets; 55 for IT projects) • 56 applications • 300,000 loans • 30 average projects on going per month • > 20,000 man-days per year • … Gemba walks in IT project management Pina Allegretti (BNL) 2
  3. 3. Copyright © Institut Lean France 2012 My purpose today My target condition is: TO PERSUADE at least 5 of YOU to experiment GO & SEE sessions starting from next Monday Gemba walks in IT project management Pina Allegretti (BNL) 3
  4. 4. Copyright © Institut Lean France 2012 Lean in BNL  ACE IT / Production & Maintenance 400 people involved, 20 projects Typical results after two months in maintenance: -33% defects -78% reduction / stock BNL enters in the BNP Paribas Group IT / Management 2009 2006 2011 2013 Back offices 2.000 people involved 30M€ of recurring gains +20% points for the customer satisfaction - 50% defects Up to -90% reduction in lead time +20% of productivity Gemba walks in IT project management Pina Allegretti (BNL) 4
  5. 5. Copyright © Institut Lean France 2012 + Quality of IT Service # Incidents # Sollecitations -25% -25% Gemba walks in IT project management Pina Allegretti (BNL) % IT Project On Time … + 34% 5
  6. 6. Copyright © Institut Lean France 2012 Breaking usual pattern  Do we really need this investment?  Are we sure this solution is helping us to achieve our goals? BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA BLA …  How do we check its success? FOCUS GROUP Gemba walks in IT project management Pina Allegretti (BNL) 6
  7. 7. Copyright © Institut Lean France 2012 GO&SEE: Example n. 1 INCIDENT management  Structured process helps to reduce incidents  Missing documents  Each incident is analyzed deeply to build target solution  Solution first  Missing some root cause analysis  Each incident has its full dossier Gemba walks in IT project management Pina Allegretti (BNL) 7
  8. 8. Copyright © Institut Lean France 2012 GO&SEE: Example n. 2 IT COST Estimation  IT effort offered by suppliers is reviewed critically by project managers  Value chain is based on implementation following requirements Gemba walks in IT project management Pina Allegretti (BNL)  Man-days < 50 without a concrete check as they are considered a minimum cost to involve a supplier  A 10 mds intervention has been estimated 25 mds 8
  9. 9. Copyright © Institut Lean France 2012 GO&SEE: Example n. 3 TIME Estimation for a task  We are aware of how many people we need to perform a new task/an old task to handover  FTE calculation is based on observation and simulation Gemba walks in IT project management Pina Allegretti (BNL)  FTE calculation sometime is based on gross evaluation  Initial evaluation: 20 mins per operation  I went and saw: < 1 min per operation 9
  10. 10. Copyright © Institut Lean France 2012 GO&SEE: Example n. 4 Preparation Elaboration Construction Reworks / analysis Transition Reworks / solution 1700 emails Change requests Gemba walks in IT project management Pina Allegretti (BNL) 10
  11. 11. Copyright © Institut Lean France 2012 What I learnt: insights • How we manage little things is the way we manage big things • Reality is not always what we imagine • A long way starts with a single step • Go & See = Coaching people • Attention is the best way to care about people Gemba walks in IT project management Pina Allegretti (BNL) 11
  12. 12. Copyright © Institut Lean France 2012 GO&SEE: Tips and Tricks Ask Why Show Respect Gemba walks in IT project management Pina Allegretti (BNL) 12
  13. 13. Copyright © Institut Lean France 2012 [thank you] For communication: giuseppina.allegretti@bnlmail.com 13
  14. 14. Copyright © Institut Lean France 2012 More Lean IT videos and presentations on www.lean-it-summit.com

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