1. Company Profile
PO Box 70250-137
San Juan, PR 00936-8250
Tel 888-843-0260
E-mail: smartresources@smarthrs.com

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Company Profile
At Smart Resources, Inc. we understand the complications related to the
Human Resources field and how organizations either do not have the size
of a structure that requires an in-house human resources department or
that prefer to outsource such services in order to be cost-effective.
With this in mind we have created a menu of services which will provide
the support they need making their own combinations; ones that are
suitable for their particular needs.
We like to work together and closely with our customer to provide the
support which will suit their particular situations and that will help them
achieve their goals.
Mission
To provide our clients with customized, suitable and cost-effective
solutions and offer them products and services of the highest
quality and excellent standards.
Vision
To be recognized as a leading consulting firm, in the human resources
and training field because of its customized, high quality and
excellence in service.
Our Values
Quality, honesty, respect, courtesy, teamwork, professionalism, ethics,
leadership, creativity, initiative and innovation. It also emphasizes in the
sense of urgency and extreme customer service orientation.

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Our Organization
Our staff in composed of highly qualified associates which bring their
individual expertise in the different areas of Human Resources
such as compensation and benefits, employee relations, payroll,
etc. Our staff is committed to help you and your organization
achieve your goals and the success you want.
Our President
Ida Macaraig, MBA. President and General Manager. She holds a
bachelor Degree in Science and a Masters Degree in Human Resources
from the University of Phoenix. With 18 years of experience in the Human
Resources field, Ms. Macaraig has created and developed many human
resources departments, developed strategies, and managed human
resources issues in many different industries such as insurance, retail,
restaurants, health, pharmaceutical, security, financial, advertising among
others. She has also worked with Union’s campaigns from the employer’s
side and has been part of employer’s collective bargaining’s committee.
Among her previous experiences prior to creating Smart Resources, Inc.,
she worked at Eli Lilly’s Headquarters where she developed compensation
programs for subsidiaries around the world, including the continents of
Asia, Europe and South America; helped create a compensation guide
manual for the Company to be used internattionaly; worked with affiliate’s
downsizing; participated as part of the team that prepared the IPO, from a
Human Resources perspective, for a subsidiary’s spin-off (today Guidant);
participated in strategies development and implementations. Also has
training and experience in the sales and marketing areas.
Our Services
Consulting. Our company is available to support your organization in all
aspects related to Human Resources so that you can meet your
organization’s goals. We offer services such as creation and development

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of your human resources department, executive consulting, existing
policies auditing, development of policies and procedures, human
resources reports, OSHA, SINOT and others.
Outsourcing. With today’s high costs and difficult economic situation,
outsourcing becomes a viable way of running the business without the
costs and overhead involved in having an entire in-house human
resources department. We take pride in providing the customized human
resources services your Company needs becoming a cost-effective
alternative.
Recruiting. We provide the support needed to facilitate the recruiting
process by development the position’s description, posting positions in a
suitable source, pre-selection of candidates so that your organization can
be time –effective in the process, employment offers, reference
verifications and more.
Labor Relations. Keeping a working place out of a union requires
specialized elements which need to be planned carefully. Our specialized
resources will help you in the resolution of conflicts, orientation on how to
avoid unions, etc., and will assist you in handling cases in the different
government agencies. In those companies, where a Union is present, we
will assist in the everyday management of collective bargaining
agreement, negotiations, and other issues that may arise as a
consequence of the presence of the Union.
Training and development. We strongly believe that your organization
will be a successful one if your employees are successful. Providing
constant training and development programs will help your employees to
develop the necessary skills to perform their jobs and succeed in what
they do. We have a series of seminars and programs designed for the
development of the employees at different levels of the organization.

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Some of our seminars are: Sexual Harassment Seminar, Time
Management, Basic Aspects of Labor Legislation, Effective Supervision,
Teamwork, among others. We can also design custom made seminars
targeting specific needs of your organization.
Employees Handbook, Policies and Procedures. There are many state
and federal legislations that forces any employer to have written policies
for their employees. Failure to have written policies and procedures can
bring the employer to face legal litigations with serious consequences.
We provide services such as the development and administration of the
employee handbook, development and administration of policies and
procedures that suit your organization’s culture and environment,
development of job descriptions and more.
Employee’s relations. Keeping a good communication and providing a
communication channel for employees is extremely important to maintain
a healthy, positive and pro-active environment. We offer support in
enhancing the communication with employees by creating and providing
channels of communication for employees.
Organizational Behavior. Employees are the most important asset your
Company has. We provide the necessary tools and services to help you
develop them and in turn achieve your Company’s development, by
achieving the maximum return of investment from your employees. We
assist you with organizational strategies, mentoring, team buildings, and
others.
Benefits Administration. We provide employees benefits administration
services which will allow your Company to focus in other areas. Services
include eligibility control, enrollment process audit, dependent verification,
benefits coordination, C.O.B.R.A., and much more. We take pride in
offering your employees a high priority and quality service at all times.

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Some of our seminars are: Sexual Harassment Seminar, Time
Management, Basic Aspects of Labor Legislation, Effective Supervision,
Teamwork, among others. We can also design custom made seminars
targeting specific needs of your organization.
Employees Handbook, Policies and Procedures. There are many state
and federal legislations that forces any employer to have written policies
for their employees. Failure to have written policies and procedures can
bring the employer to face legal litigations with serious consequences.
We provide services such as the development and administration of the
employee handbook, development and administration of policies and
procedures that suit your organization’s culture and environment,
development of job descriptions and more.
Employee’s relations. Keeping a good communication and providing a
communication channel for employees is extremely important to maintain
a healthy, positive and pro-active environment. We offer support in
enhancing the communication with employees by creating and providing
channels of communication for employees.
Organizational Behavior. Employees are the most important asset your
Company has. We provide the necessary tools and services to help you
develop them and in turn achieve your Company’s development, by
achieving the maximum return of investment from your employees. We
assist you with organizational strategies, mentoring, team buildings, and
others.
Benefits Administration. We provide employees benefits administration
services which will allow your Company to focus in other areas. Services
include eligibility control, enrollment process audit, dependent verification,
benefits coordination, C.O.B.R.A., and much more. We take pride in
offering your employees a high priority and quality service at all times.