There is no escape from conflicts in personal and professional space. So how do we deal with disagreement in a cordial manner?

1. REFLECTIONS
Conflict Resolution
One of the key
expectation for
managers is the
ability to resolve
conflict at work
place. I would like
to share my
thoughts in the context of performance
assessment and setting targets for our
colleagues.
Listen to your counterpart
You will haveto demonstratea willingness to
listen to the other side. Do not interrupt
unless required and provide the space to
understand the complete picture. This can
calm down nerves and put you in good light.
Ask intelligent questions or paraphrase
This is a key step to clarify and validate the
assumptions or topics that were unclear
during the start of the discussion. You can
ask questions such as “Are you saying
that…? Or “Tell me if this is what you want
to convey…?
Remain composed when provoked
Maintain your cool even if the person on the
other side is misinformed, adverse or
illogical .You need to accept the fact that
others have a right to disagree.
Be clear about why you are arguing
Be clear as to why you want to disagree and
what do you want to accomplish at the end.
You will have to counter only for a good
cause.
Demonstrate assertiveness
You have the right to be heard as well
without being aggressive. Express your
opinions unequivocally without taking a hard
stance. At times you will have retract based
on how the discussion progresses.
Establish a constructive dialogue
An effective approach is to come up with a
counter plan for any topic that you are in
disagreement. Do not ridicule any
suggestions unless you have a something
better to show.
Do not be judgmental
Remain descriptive and provide sufficient
examples to prove your point. Always avoid
personal affronts and insults. Yet remain
powerfully polite.
Accept ownership for causing a conflict
This will test your character. Admit to the
contribution you made to this dilemma that
will encourage the other person to take
corrective action. Apologize when required.
Concentrate on the situation
Develop a win-win situation. Strive to
accomplish both your needs and those on
the other side of the discussion. Do not take
a stand and defend a one sided position.