Global Star Certification provides an independent certification for outsourcing suppliers that exceeds requirements set by frameworks like Sarbanes-Oxley, ISO, and CMMi. The certification evaluates suppliers across 22 key viability areas related to their business operations, finances, processes, and customer satisfaction. It aims to reduce risk for buyers and help suppliers gain recognition for their brand. The certification process involves a pre-assessment, onsite examination, and scoring to determine one of five ratings related to the supplier's long-term viability. Both buyers and suppliers can benefit from the expedited certification process and evaluation of a supplier's viability before being asked to qualify.
7. Finance, Insurance and Banking Sector RequirementsMET & EXCEED REQUIREMENTS BEFORE BEING ASKED!
8. History Established in 1988 Delivered to over 300 clients in 70 nations Buyer Driven – Serves as the Diamond Standard for Qualify Suppliers Long Term Business Viability Viability is the Foundation on which Capability can be adequately assessed Utilized by… Buyers Suppliers Venture Capital Organizations Legal Counsel Special Interest Groups Advisors
10. The Value Proposition: Brand & Business Building Using GSC Deborah Kops (Buying Brand)points out: “Without a viable outsourcing brand, revenue growth becomes a hit-or-miss proposition. It’s not to say that the ‘best-kept secrets’ - the standard industry euphemism for companies that do not have distinguishable brands - do not attract new clients, or expand their share of existing client wallet. But there is no instant marketplace recognition, and dollars spent on marketing have suboptimal return.”
11. Buyers Value Proposition Reduced Buying Risk Better Insight About Supplier Companies Equalizes Cross-Cultural Evaluation Provides Consistency to Supplier Examinations Expedites Buying… Time is Money Objective and Impartial Affordable – High Value Return on Investment
12. Supplier Value Proposition Brand – Unique Recognition & Value Importance Roadmap for Strategic Company Growth Eliminates Cross-Border Country Comparisons Priced for Foreign Markets – High Rate of Return Foundation that Amplifies Other Qualifications Recognized Importance from the ‘Buyer’s Viewpoint Expedient Assessment Delivery Shortens Sale Cycle
14. Value for Both Buyer & Suppliers Conducted by Qualified/Experienced Examiners Dual Qualification Quality Control Rates Viability & Considers Process Maturity IIOM Governing Board Oversight
15. Like a STAR there are Five Possible Ratings One Optimal Level (O) Two Stable Viability Levels (S & S1) Two Foundation Viable Levels (F & F1) O SS1 FF1
17. Our Examiners All Assessments are Conducted by Qualified Examiners with Specialization in Business Process Viability Extensive Initial Assessment Training Annual Re-Certification Supervision During All Examinations Qualified to Regional, Global and Supervisory Experience Levels
19. Certification Elements (22.KVA) Key Viability Areas Business Viability Foundation (11.KVA) Organizational Structure Management Qualifications & Tenure Service Delivery Visioning Historical Performance – Fiscal & Evolutionary Financial Stability Capitalization and Funding Budgeting and Monitoring Ratio Study (eg. Debt/Earning…) Marketing Collateral & Vision Sales Framework Short & Long Term Planning
20. Certification Elements (continued)Key Viability Areas (22.KVA) Operational Foundation (11.KVA) Staffing – Qualifications/Turnover/Development Process Qualifications & Maturity Level Technical & Operational Infrastructure Communication Channels Social Sustainable Responsibilities Product Delivery Snapshot Assessment Historical Delivery Performance Capacity Bandwidth Analysis Organizational Depth Customer Satisfaction Operational Cohesion
21. The Goal… Provide Business Value to Both Suppliers and Buyers of Outsourcing Service. To Deliver a Independent and Unbiased Qualification in an Expedient Fashion with High Investment Return.
22. Join Others Who Realize The Value of the Global Star Certification
23. Contact… The International Institute for Outsource Management www.Int-IOM.org Or Your Regional IIOM Office For further Information