Knowledge Sharing is important

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RWANDA REVENUE AUTHORITY
ESTABLISHMENT OF KNOWLEDGE MANAGEMENT
2023

2. Tuesday, August 29, 2023 2
2023

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2023

4. Content
1. Introduction
2. Benefits
3. Our Focus
4. Achievements
5. Way Forward
6. Companion Guides for RRA KM Strategy
7. Conclusion
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5. Introduction
• RRA recognizes the importance of managing knowledge and
experience of its employees with the aim of capturing, organizing,
storing knowledge and making it available for others to use in the
organization to make best use of it in their day to day activities.
• The overall objective of establishing KM in RRA is that Knowledge
plays an important role in the success of the Organization.
• In RRA we believe that 80% of knowledge required for the critical
success of RRA business is in the minds of experienced employees.
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6. Benefits
• Promotes sharing and application of knowledge which is a straightforward success to the RRA
business.
• Improves flow and access to the right knowledge information from the right source at the right time to
people who need it.
• Improves the RRA staff ability to innovate, solve problems, grow professionally, and perform their
jobs more effectively
• Minimizes the risk of knowledge loss due to experienced staff due to resignation, retirement etc
• Helps RRA to become a knowledge-driven organization that learns from its mistakes and builds on its
successes.
• Helps to organize and distribute RRA’s corporate memory so that it can be accessed even after the
original sources of knowledge no longer remain within the organization.
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7. Our Focus
• Cultivate a knowledge management culture within Rwanda Revenue Authority
• Strengthen the existing learning and collaboration environment within RRA
• Implement Organization-wide knowledge management processes, practices and
tools
• Establishing and utilization of a centralized repository for knowledge and
information assets
• The integration of collaboration in day-to-day work by instituting learning and
support approaches, bringing together knowledge and expertise from across the
organization to increase learning, innovation, and impact in developing RRA staff.
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8. Achievements
• Established KM Function with a clear demarcation of roles and
responsibilities
• Nominated and trained KM Champions
• Created RRA Knowledge Store on RRA Server
• Developed RRA Strategy with Companion Guides
• In consultation with KRA Technical Support in Implementation of KM
System
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9. OFFICIAL
OFFICIAL
Way Forward
KM
Implementati
on
• Communication – Benefits of KM
• Piloting KM - KM department activities
KM
Implementati
on
• Create a Knowledge sharing culture – sessions, workshops
CoP, collaboration (Leaders, lower levels, agencies,
taxpayers
• Review and Updates Policies and Procedure
KM
Implementati
on
• Monitor and Evaluation – Effectiveness of KM initiative,
Impact of KM on RRA’s Performance

10. Organizational
• KM Platform – Content Creation & Management, Search
and Retrieval, Collaboration and Communication,
Knowledge Sharing, Analytics and Reporting
Organisational
• Train Employees – KM Teams, All Staff
• Corporate Strategic Plan vs KM Initiative – Key enabler of
staying relevant
Organisational
• Reward & Recognition – Performance Metrics,
Knowledge Sharing Awards, Team Rewards
Way forward(Continued)

11. Companion Guides For RRA KM Strategy
KM Champions
Manual
KM Policy
KM
& Procedures
KM
Monitoring &
Evaluation

12. • Knowledge Management is a “Journey, not a destination”-Knowledge
management should be understood as an ongoing incremental activity,
with continued environmental and procedural improvements.
• Wherever there are humans working together for one goal, there is
knowledge to be harvested, stored, and dispensed as needed.
• RRA Management ensures the continuity & effectiveness of
knowledge assets to achieve the evolving strategic objective over time.
Conclusion

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