This document outlines Rwanda Revenue Authority's establishment of a knowledge management program. It discusses the benefits of knowledge management, including promoting knowledge sharing, minimizing knowledge loss, and helping the organization become more learning-focused. The document details RRA's focus on cultivating a knowledge culture, strengthening collaboration, creating a centralized knowledge repository, and integrating learning into daily work. It provides an overview of initial achievements in establishing KM roles and a knowledge store, and lays out next steps like implementing a KM system, promoting a sharing culture, and monitoring/evaluating the program's impact.