steps in listening Advanced Listening Class

1. LISTENING
Listening is the process
of using our eyes, minds
and ears to understand
meanings and feelings.

2. Listening also includes
the ability to correctly
interpret the genuine
content of a message.

3. An executive spends 9% of
time in writing, 16% in
reading, 30% in speaking
and 45% in listening

4. Steps
in
Listening

5.  Hearing
 Interpretation
 Evaluation
 Response

6. HEARING
In hearing, the listener
simply attends to the
speaker to hear the
message.

7. Listening is
more than
reaction to
sounds

8. INTERPRETATION
Interpretation depends
on the listener’s
vocabulary, knowledge,
experience and so on

9. EVALUATION
In evaluation step, the
listener decides what to do
with the received
information. View nothing in
isolation

10. RESPONSE
The response lets the
speaker know whether the
listener got the message
and what his/her reaction is.
 Feedback

11. Listening is more than
reaction to sounds
Interpretation depends on the
listener’s vocabulary,
knowledge, experience and so
on Attach meaning

12. The response lets the
speaker know whether the
listener has got the
message and what his/her
reaction is Feedback

13. Listening is a positive and
intellectual activity which
involves not only
understanding the content
of the message but also the
feeling of the speaker.

14. The tone of voice,
gestures, expressions
and even silences have
meaning

15. Understanding the feeling is
called empathic or active
listening. You have to train
yourself to be a good listener

16. Interaction with others
depends for success on
your ability to listen. Skilled
and sympathetic listening is
the effective tool in working
with people.

17. Unless instructions are
carefully listened to,
understood and
remembered, one cannot
carry out the assigned work.

18. Inefficient listening
affects interpersonal
relations as well as
decision-making and
employee relations.