The document discusses game as a service and the importance of consciously designing all aspects of the game experience as a service, not just the core gameplay. It provides examples of key elements of a game service like account systems, localisation, payment options, community features, and customer support. It emphasizes that the entire development team must be involved in service design for a cohesive experience.

1. Game as a Service Do you really know what it means? LOGIN 2010 - Seattle

19. Definition of service?

28. Benefits from a service offer

33. Service applied to Games

41. Are all games services?

57. Disclaimer time

59. Account Management

81. QA

94. Localisation

125. Payment

138. Community

147. Communication

153. Getting the game

159. Matchmaking

166. Website

171. Customer Support

175. And more…

181. Combat Quests World design Character progression Art direction Localisation QA Process Billing Customer Support Account system Patcher Login system Communication Installation Matchmaking Achievements Community Web functionalities CRM

182. Combat Quests World design Character progression Art direction Localisation QA Process Billing Customer Support Account system Patcher Login system Communication Installation Matchmaking Achievements Community Web functionalities CRM

183. A conclusion of sort