Introduction to Indian Banking System Scheduled structure of Banks Types of Banks Introduction to Competency Competency Characteristics Bank Branch Manager Competencies

1. Faculty of Business Administration
Managerial Competencies and Career Development

2. Overview
• Introduction to Indian Banking System
• Scheduled structure of Banks
• Types of Banks
• Introduction to Competency
• Competency Characteristics
• Bank Branch Manager Competencies

3. Introduction to Indian Banking System
• Originated in India in the last decade of 18th century
• Among the first was the Bank of Hindustan established in 1770
• State Bank of India is the largest and oldest bank which was established as Bank of Calcutta in mid-
June 1806
• Three banks merged in 1921 to form the Imperial Bank of India which became the State Bank of India
in 1995

4. Scheduled Structure of Banks
• Listed in the 2nd schedule of the Reserve Bank of India Act,1934.
• Can be private, nationalised and foreign bank.
• Scheduled bank is eligible for seeking loans at bank rate from RBI.
• Authorised to carry out the normal business of banking such as accepting deposits, giving out loans
and other banking services.
• Also entitled to membership of clearing houses.

5. Types of Banks

6. Competency Model
• A competency model is a framework for defining the skill and knowledge requirements of a job
• It is a collection of competencies that jointly define successful job performance.
• Competency models are widely used in business
• They represent a key component of recruitment and hiring, as well as talent and performance management
activities.

7. Competency Characteristics
• Motives
Motives ‘drive, direct or select’ behavior towards certain action or goals and away from others.
• Traits
Physical characteristics and consistent responses to situations and information.
• Self- concept
A person’s attitude, values or self-image.
• Knowledge
Information a person has in specific content areas.
• Skills
The ability to perform a certain physical or mental task.

8. Bank branch manager competencies
• Knowledge of work -consider employee’s skill level, knowledge and understanding of all phases of the job .
• Communication Skills - measures how individual communicates with subordinates, expressing ideas and
listening to others.
• Teamwork -measures how well this individual respects the rights of other employees and shows a cooperative
spirit.
• Decision making/problem solving -measures effectiveness in understanding problems and making timely,
practical decisions.
• Expense management -Operating efficiently at lowest cost: staying within established budget .
• Human resource management – Measures effectiveness in selecting qualified people, evaluating subordinates’
performance, strength and development needs
• Independent action – Measures effectiveness in time management, initiative and independent action within
prescribes limits.

9. •Leadership -Measures getting work assignments done from subordinates, delegating and coordinating
effectively.
•Managing change and improvement-Measures effectiveness in initiating changes, adapting to necessary
changes and identifying new methods.
•Customer responsiveness - Measures responsiveness and courtesy in dealing with internal staff, external
customers and vendors .
•Personal appearance -Measures neatness and personal hygiene appropriate to position.
•Dependability -Measures how well employee complies with instructions and performs under unusual
circumstances .
•Safety -Measures their contribution to accident prevention, safety awareness, and ability to care for property
and keep workplace safe and tidy.
•Employee’s responsiveness – Measures responsiveness in completing job tasks in a timely manner.

10. Key Relationships of the Branch Manager:
•The Teller
•Chief Security Officer
•Customer Service Consultants Customer Consults.
•Business Bankers.
•The Receptionist
Key Job Measures:
Achieving and driving execution of branch sales plans and to collaborate with the Head, Service Support
Required Skills:
•Written Communication – Applies concepts without requiring supervision, able to provide technical guidance when
required.
•Client Knowledge – Knowledge of the bank’s clients, their names, requirements, history of the relationship and key
relationship issues.
•Managerial Budgeting – The ability to plan the work unit budget and manage income and expenditure, through a
responsible implementation of policies and decisions.
•Coaching and Mentoring – The knowledge and skills required to direct, instruct, and train an employee/s with the aim to
fulfill a goal.
•Operational Planning – The ability to translate the organization's vision and long-term goals into medium and short-term
deliverables.

11. Salary of a Branch Manager
•This varies from banks to banks but usually between $1,000 – $2,500 excluding other benefits.
• Benefits such as an official car, health insurance policy for the Manager, spouse and four children, spouse allowance and other
benefits.
Educational Requirements
•First degree and an additional professional qualification
•Excellent Years branch banking experience in Bank Branches with exposure to all areas under control
•Experience in managing a diverse range of people and activities is essential
•Knowledge/Technical Skills/Expertise