Resume

1. Hong C. Tran hctran1204@gmail.com https://www.linkedin.com/in/hongctran (214) 517-8731
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WORK HISTORY
Customer Service Representative, International Paper, Carrollton, TX (July 2013 – Present)
Customer Service Representative, OfficeTeam at International Paper, Carrollton, TX (April 2013 - July 2013)
▪ Awarded the distinguished “CEO Award” based on overall 2016 performance
▪ Earned “Results Exceeded Commitment” performance rating in 2014
▪ Serve as Customer Service Manager backup overseeing other CSRs
▪ Manage inventory for seven key accounts consisting of approximately 190+ items at multiple locations
▪ Process purchase orders and shepherd orders through entire process to ensure on time deliveries
▪ Maintain effective communication with customers for order processing, RFQs, and new items execution
▪ Collate comprehensive data for request for quote (RFQ) process for Sales Manager
▪ Shepherd new products and spec changes through entire process from RFQ to customer delivery
▪ Streamlined Kohler’s work-flow processes to efficiently and effectively manage inventory and drive timely billings
▪ Developed process flowcharts, organizational charts, inventory trackers, and checklists to cross-train team
Stay At Home Mom/COO, Tran-Nguyen’s Household (January 2013 - April 2013)
Channel Manager – Nontraditional Development, Yum! Brands, Inc., Plano, TX (October 2007 – December 2012)
▪ Earned “Significantly Above Target” performance rating and awarded “Channel Manager of the Year” in 2011
▪ Selected for the “Full On” Award in 2012 and 2010 for superior customer service
▪ Increased revenue by +$618M in 2011 over prior year with a financial index of 102% and 127% store opening above plan
▪ Exceeded financial targets in 2010 with an index of 106% above plan
▪ Managed entire site development process with collaboration from internal and external cross-functional teams
▪ Developed and executed strategic business plans with several national accounts to achieve partnership goals
▪ Prepared and presented Annual Operating Plans (AOP) focusing on growth strategies and tactics
▪ Led new business development activities while maintaining strong relationships with existing accounts at vertical levels
▪ Contained store unit closures to a net positive for the Higher Education channel
▪ Negotiated and amended Pizza Hut and Taco Bell License Agreements with Licensees and attorneys
▪ Developed an Excel sales projection model for Higher Ed illustrating multiple revenue streams by day part
▪ Created a comprehensive store Opening Manual for both Taco Bell and Pizza Hut Express Licensees in Adobe Acrobat
▪ Produced channel-specific sales/marketing collateral with collaboration from marketing team
▪ Recruited and on-boarded new licensed Operators while maintaining contact with quarterly calls on brand updates
Pharmaceutical Sales Representative, Daiichi Sankyo Pharmaceuticals, San Antonio, TX (December 2005 – October 2007)
Key Account Manager, Kraft Foodservice, San Antonio, TX (November 2003 – December 2005)
Customer Sales Representative, Kraft Foodservice, Houston, TX (February 2003 - November 2003)
▪ Managed a $8.4MM gross revenue territory of 4MM+ Pounds or 4.8MM in Profit Weighted Tonnage among 3 distributors
▪ Earned “Exceeds Target” performance rating all three years (2003 - 2005)
▪ Ranked #1 in Region based on volume thru November 2005
▪ Drove growth of + 32% in Pounds, +29% Profit Weighted Tonnage, and +29% Cases YTD November 2005 over 2004
▪ Achieved 105% Top Line Growth in 2004 over prior year and 110% Top Line in Coffee category
▪ Sold Kraft’s first, high volume Maxwell House liquid coffee account in 22,000 net lbs/year and spearheaded equipment launch
▪ Gained two distribution slots at Sysco Houston by converting the first account in region to Maxwell House soluble coffee
▪ Won San Antonio ISD bid for Capri Sun thru Sysco San Antonio estimating in 126,600 lbs of new business
▪ Gained 3 SKU slots thru Northeast ISD resulting in 140,000 net lbs/year or 8,100 cases
▪ Converted a 15 unit The Pit Stop c-store chain from Royal Cup coffee to MH and GFIC gaining 30,000 net lbs/year
▪ Converted Hunts to Jell-O RTE at Ben E. Keith San Antonio resulting in 21,000 lbs of new volume
Recruiter, Kforce, San Francisco, CA (May 2001 - November 2002)
Recruiter, Spherion Workforce Architects, Dallas, TX (August 1999 - May 2001)
Senior Assurance Associate, PwC, Dallas, TX (August 1999)
Assurance Associate, PwC, Dallas, TX (September 1997 - August 1999)
EDUCATION & COMPUTER SKILLS
▪ A. B. Freeman School of Business, Tulane University, Bachelor of Science in Management (Cum Laude), May 1997
▪ Texas Certified Public Accountant (inactive)
▪ MS Office (Excel, Outlook, PowerPoint, Word), Witron, Kiwi/FFF, SAP, Adobe Acrobat