1. Hendry José Ruiz Velásquez
Technical degree in Networking and Computer Repair
Location: Hermosillo, SON.
Cell Phone: 6621259673 & 6621272680
E-mail: hendry_ruiz@outlook.com
Date of birth: 08/20/1984
Marital Status: Married
Employment objective.
To obtain a position that will enable me to use my strong computer skills, educational background, and ability to
work well with people and increase company performance.
Work History and experience:
 Cyber Control LLC. Position: Advance Service Engineer. Responsible for monitoring, locating and
solving any VoIP issues for SIP Trunk, Cloud, CPE communication services and Toll Fraud protection
services. Direct Supervisor: Aldo Ortiz. Phone: 6621911554. From June 2015 to date.
 Teleperformance. Position: Tier 2 Reliant Energy Businesses and Account Specialist. Activities:
Create and manage accounts for enterprises on their electric utility in the state of Texas, U.S.A.
Phone: 23191001 ext.3703 From April 2012, until December 2014. Hermosillo, Sonora, México.
 Vangtel. Position: Certified Tier 2 technical support agent for virgin mobile USA. Direct Supervisor:
Luis Córdova Phone: 2166037. From March 2011, until April 2012. Hermosillo, Sonora, México.
 General Motors Venezuela. Position: Quality control Specialist. Activities: Vehicle Alignment,
under-car (Pit) assembling inspection, water quality test, vehicle bodywork assembling standards
inspection test and Dynamic Vehicle Test (DVT). From January 2010, until January 2011. Valencia,
Venezuela.
Education:
East Valley Institute of Technology: Mesa, Arizona, USA (2002-2004)
Tech Skills: Network-CCNA. Chandler, Arizona, USA. (2009).
English as a Second Language (ESL): Mesa Community College. Mesa, Arizona, USA. (2005-2006).
Skyline High School: High School. Mesa, Arizona, USA. (2000-2004).
Personal Skills:
• Leadership, Fast Learning, Team building, Proactive, Quality Specialist, Supervision Skills.
• Experience with standards and standardized process.
• Network Management: Firewalls, commercial and industrial infrastructures, administration of
computerized equipment and maintenance.
• Certified technician in the company’s ESI and IPTOMY in the areas of VoIP servers, Cloud PBX
Service, SIP trunks and CPE (Customer Premises Equipment).
• Highly Knowledge on the Operating Systems: Microsoft Windows and Linux Distros.
• Management and knowledge in ticketing systems (RT ticketing systems).
• Operation, maintenance and repair of computers and other equipment.
• VoIP equipment knowledge such as Avaya, Polycom, ESI, Yealink, Grandstream.
• Fluency in written and spoken English language.
• Extensive experience in customer service, personally and / or telephone.