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S HEMALAPATHI
E-4 213, AWHO PARAMESHWARAN VIHAR, 28 ARCOT ROAD, SALIGRAMAM, CHENNAI, 600093, INDIA
+91 - 9380277900 ▪ hemavadivelu@hotmail.com
Professional Interest:
An insurance specialist with experience in life insurance operations, health insurance management, seeking an
opportunity to apply my proficient skills to achieve the organizational goals.
Experience
 Dec 2012- Sept 2015 - Vice President and Head of Claims / Risk Management, India First Life Insurance Com.
 May 2006 - Dec 2012 - Head Claims; Vice President, Reliance Life insurance Co. Ltd.
Responsibilities:
 Overall supervision of a team of 32 employees in the Claims Department.
 Planning and implementation of protocols relating to Underwriting, Claims, Reinsurance and Customer
Service management.
 Ensure customer delight and processing with optimal turnaround time with minimum customer complaints
 Continuous feedback to the Board / Director on mortality analysis.
 Prepared a detailed manual for Claims function.
 Taking the lead on all legal cases.
 Automation of claims process and setting up the system.
 Detected the most fraud prone areas and suggested revised underwriting practices.
 Interaction with the Reinsurers.
 Training of employees on all core functions.
June 2005 - May 2006 - General Manager- New Business, Customer service and Group Operations: AMP Sanmar
Chennai, India
Responsibilities:
 Handled Underwriting, Claims management, Customer service and Group Operations.
 High Level of quality achievement and reduced Turn Around Time (TAT) in claims processing
 Effective and efficient survival benefit payout
 Process improvement to increase efficiency and accuracy
 Re-insurer management
 Support the field force by training them to understand the claims process
 Member Selection panel. Training, guidance and retention of claims executives as critical human capital

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January 2001 - May 2005 - Manager, Life Underwriting Australian Mutual Provident- Sanmar (AMP), Chennai
India.
Responsibilities:
 Satisfying the customer needs to the extent possible through efficient and consistent delivery – being
responsive, dependable, timely, visible, and accountable
 Enabling outcomes through leading, managing and participating in a way to create a high performing
team
 Maintain consistently high quality in underwriting and speed in delivery.
 Effective and efficient CFR management
 Process improvement to increase efficiency and accuracy
1997 - Dec 2000 - Warba Insurance Company, Kuwait
Responsibilities:
Life Underwriter: 1999 - 2000
 Setting up of the Life Department.
 Involved in Reinsurance and Actuarial Matters;
 Fostering liaison with Reinsurance firms
 Assisting in Group Life Insurance
 Group Medical Insurance.
 Member of the Faculty Panel.
Aviation Dept. – 1997 to 1999
 Independent Charge of Aviation Dept.
 Managing Insurance of Ministry of Defense Aircrafts and Kuwait Airways Aircrafts.
1984 – 1997 - Life Insurance Corporation of India, India
 Assistant Administrative Officer: 1994-1997
 Actuarial Dept, Zonal Office, Chennai
Responsibilities:
 Medical Underwriting
 Financial Underwriting
 D Returns and Valuation
 Training

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Skills and Competencies:
 Adaptable, Inter-Personal and Communication skills
 Proficient in Process management, Change management, Lean management, and training
 Proficient in litigation Management in insurance operations.
Education:
 May 1984 – Master of Science in Mathematics
 May 1982 – Bachelor of Science in Mathematics
Actuarial Credentials:
 Actuarial Student with pass in 5 Papers from Institute of Actuaries, London.
 Awarded Credits from Society of Actuaries Illinois, USA, December1994
Honors and Awards:
 Awarded Dr. Amtul Azeez Endowment Prize for best Outgoing student in B.Sc 1982
 Proficiency Certificate in Mathematics 1982,
 Awarded Certificate in Operations Research from Indian Statistical Institute (1984)
 Certificate in Journalism, 1982