This summary provides an overview of Mohamed Hamed Abd Elsalam's curriculum vitae. Mohamed Hamed Abd Elsalam is seeking a software engineer or related admin role that utilizes software and hardware skills. He has over 10 years of experience as a help desk and technical support specialist at the Ministry of Communications and Information Technology and Penta Toyota Egypt. He has various IT certifications and has participated in supporting many regional and international events.

1. Curriculum Vitae
Mohamed Hamed Abd Elsalam
147 Eloroba City, Giza, Egypt
Mobile: (+2 0100) 9342805
M_hamed89@hotmail.com / mhhamed@mcit.gov.eg
Objective:
Seek a Software Engineer post, or any related Admin post that may require software or hardware
technical skills at a reputable organization in Egypt, or in the Arab World, whereby to exert all energy
and power to enhance my professional skills, gain more experience, and build the right career path.
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Education
Advanced Academy, Information Systems, Cairo, Egypt with a mention of “Good”, year 2002
Employment:
• 2008 - Present: Help Desk & Technical Support Specialist, Ministry of Communications and
Information Technology (MCIT)
• 2004 - 2007: Help Desk & Technical Support Specialist, Penta Toyota Egypt
Responsibilities:
o Troubleshooting system and network problems and diagnosing and solving
software/hardware errors, replace the damaged pieces and do the necessary maintenance.
o Install and configure computer hardware operating systems and applications (Windows,
Linux)
o Install and configure all devices (Printer, Scanner, Fax, Photo Copier) etc.
o Set up new users, accounts, Email and profiles.
o Test and evaluate new technology, support the roll-out of new applications
o Prioritize and manage many open cases at one time.
o Solve technical and applications problems, either over the phone or in person.
o Examine and receive the new devices in terms of compliance with the orders of their own
supply.
o Follow-up with suppliers of the equipment until the end of the warranty period
o Coordination work with all departments and sectors and liaise with conference and exhibition
organizers to do the required tasks.
Training Courses & Extra Curricular Activities:
• A+ (self-study) (finishing last two courses)
• Supporting Windows 8.1 course, September 2014
• Configuring Windows 8.1 course, September 2014
• Training Course on Presentation Skills & Public Speaking Mastery), Dale Carnegie, April 2013
• Training Course on Communication Skills, Dale Carnegie, April 2013
• Training Course on Leadership Skills at the National Management Institute, February 2013
• Training course on Creative Thinking and Problem Solving), at the National Management
Institute, November, 2012.

2. • Training Course and Certification (Windows Server 2008 Active Directory Configuration) at the
National Telecommunication Institute (NTI), May 2012.
• MCTS Certification as Technology Specialist, May 2012
• Training course on Windows 2008 Client, March 2012
• Training Course on Windows 7 Enterprise Technical Support on OMS, November 2011
• Training Course and Certificate (Windows 7 Configuration) at National Telecommunication
Institute (NTI), September 2011.
• Training Course (Configuring Windows Vista Mobile Computing), Synergy, October 2008.
• ICDL Certificate, March 2008.
• Training Course MCSE on OMS, February 2008.
• Training Course on Database at the Information Telecommunication Institute (ITI), March 2004
Participation in International Events:
• Special Olympics 2014
• Presidential Elections, 2014
• Referendum , 2014
• FIFA, Sept 2009
• Non Alliance meeting, July 2009
• International Handball Federation for Youth (Men), Sept. 2009
• African Championship, 2009
• IGF, Nov 2009
• ITU, May 2008
• IOI, Aug 2008
Skills:
• Information technology professional with seven years of work with diverse experience in the area
of infrastructure installation and networks at MCIT and supporting regional and international
conferences and VIP public events
• Excellent knowledge of Windows 7 and its applications.
• Excellent knowledge of MS office 2010 and 2013
• Proficient use of the Internet
• Using different Presentation Packages: PowerPoint, Action…
• Computer Maintenance
• Acronis True Image, Disk Director Program & Snap Deploy
Personal Skills:
• Excellent interpersonal communication skills
• Very good negotiation skills
• Organization skills
• Self motivated and very hard worker
• Very good on Time Management
Personal data
Date of Birth : November 14, 1978
Place of Birth : Cairo, Egypt
Nationality : Egyptian
Marital Status : Married with two girls
Military Service : Exem

3. References are Furnished Upon Request