1. Heather Rugg
14540 Hill Dr • Conroe, TX United States 77306 • (832)253-5090 • hnrugg88@gmail.com
Objective To obtain a position using a positive attitude, great attention to detail and
accuracy, and a desire to succeed in a fast-paced environment to make a
difference.
Work Experience 04/2015 - 12/2015 Package Express, Houston
Dispatcher
Coordinating drivers and crews to send them to appropriate jobs, Dispatched
medical routes every morning. Coordinating the daily operations of drivers.
Developing strong working relationship with drivers. Ensuring the timely
completion of the dropped loads. Prioritizing customer requirements.
Communicating with drivers using a two-way radio. Inputting daily trip
information into computer systems.
04/2014 - 04/2015 Citi Couriers, Houston, TX United States
Dispatcher
Was in charge of over to 20 drivers, managing paychecks routes and making
sure they were on time and in a fast manner. Did reports and made sure all of
the drivers were set for the day dispensing between 300 and 1000 paychecks
to 22 drivers, training new drivers and associates that came on, hired and did
all of the paperwork for the drivers as well. Trained all new associates in the
office on procedures and how to manage their specific groups.
12/2013 - 03/2014 Gamestop, Spring, TX
Game Advisor
Customer Service, Cleaning duties, Handling cash on a daily basis, keeping us
with all training available.
08/2013 - 12/2013 Wildflower Florist
Clerical/Admin
Take orders and covey them to the florist in a timely and correct manner,
Contact customers with any issues or problems to their order, Customer
Service and working apart of a team. Filing all the customers records every
night to make and keep accurate records.
02/2013 - 08/2013 Lowes, Spring
Head Cashier
Managed a team of 15+, Reported to Department Manager with responsibility
for all of the Cashiers on the clock for the day. Experienced in Time
management.
09/2012 - 02/2013 Gamestop, Conroe, TX
Game Adviser to Senior Game Adviser (Management position)
Starting out as a Game Adviser, used POS system, Alpha all the game walls,
and put out all the games, selling our incentive programs and pushing
reserves. When Promoted to Senior Game Advisor responsibilities included
everything but not limited to, handling nightly cash deposits, and daily change
made, Managing a team of three at any specific time during the day. Training
all associates in the POS system, and also how to sell efficiently and give
great customer service. Handled Price changes, all shipments that came in
through the store, changing marketing every single week. Opening and
closing the store in a timely manner.
04/2012 - 06/2012 Regent Limo
Reservations Agent

2. Corporate Limo Company, that handled high priority clients with Chevron,
took care of reservations, and confirming all of the reservations for the next
day.
04/2011 - 04/2012 Ez-Tan , Spring, TX
Store Manager
Open and close the store, Managed a team of five, Developed team strength
and revenue to expand, Assisted in rebuilding the store, and rearranging,
Oversaw all of the maintenance on all of the tanning beds. Thorough
Knowledge of time management, and delegating. Coordinated with customers
to boost sales in area.
Education 2006 Spring high school
Skills Proficient in Microsoft Word, Excel, Power point.
15 Years of expierence in old and new software.
Great Organizational skills, and able to keep track of all things important when
need be.