1. Heather L. Mahoney
2720 Brittany Place Apt 342, Lawrence, KS 66049 * (913) 999-2343 * heathermahoney15@gmail.com
OBJECTIVE
To obtain a position utilizing my expertise in customer service, teaching, and training for the overall success ofyour
company.
WORK EXPERIENCE
KAY JEWELERS – Lawrence, KS August 2015 – October 2015 (I presently work here)
Sales Associate
• Worked as the dedicated high-end sales associate.
• Helped create a new display method to entice more buyers.
• Achieved a promotion from “Basic” to “Advanced” Sales Associate in only two weeks’ time.
• Kept display neat and tidy.
• Used consultative sales approach to successfully build relationships with high-end buyers.
• Introduced a jewelry-cosmetic product idea that increased sales in all departments.
• Demonstrated products to high-end buyers.
STARBUCKS – Olathe, KS July 2010 – July 2015 (Also from 09/2013-05/2014 in Fayetteville, AR)
Coffee Barista
 Responsible for training, motivating, and directing new hires who perform entry level functions
 Collaborated with store manager and director to achieve targeted store goals
 Resolved customer complaints in a respectful and professionalmanner
 Set up morning pastries and prepared coffee in preparation of daily opening
 Responsible for balancing cash registers, accepting payments, and making change on a daily basis
CVS PHARMACY – Olathe, KS August 2012 – May 2013
Pharmacy Technician
 Assisted registered pharmacist in dispensing up to six-hundred prescriptions daily
 Worked with customers in a timely manner ensuring optimum customer service to generate repeat
and referral business
 Resolved third-party issues and contacted physicians to verify prescriptions
 Managed special orders and received and stocked inventory
SPRINGHILL AQUATIC CENTER – Spring Hill, KS May 2010 – August 2010
Lifeguard
 Monitored the area and maintained a strict watch on individuals in the swimming area
 Looked after the swimming area to avoid any accidents involving the swimmers
 Offered quick and alert services in case of emergencies
 Ensured that all rules and regulations pertaining to swimming are followed by all
VOLUNTEER EXPERIENCE
ROSEBROOKS BATTERED WOMEN’S SHELTER – Kansas City, MO
 Interacted with women and children in the shelter in order to provide positive companionship
OPERATION BREAKTHROUGH – Kansas City, MO
 Cared for and supervised the daily activities of children between the ages of twelve months to six
years
LITTLE SISTERS OF THE POOR – Kansas City, MO
 Interacted with elderly citizens of the nursing home in order to provide positive companionship
ASSISTED LIVING CENTER OF BLACKHAWK – Spring Hill, KS
 Cared for elderly citizens living in the Assisted Living Center

2. SKILLS
 A decision maker, well-organized, resourceful, and works well independently
 Remains calm and works well under demanding conditions
 Outstanding leader with proven record of accomplishments
 Detail oriented with strong work ethic, problem solving, communication and teamwork skills
EDUCATION AND TRAINING
General Education Studies, Johnson County Community College – Overland Park, KS January 2012- May 2015
Pre-Nursing Studies,University of Arkansas – Fayetteville, AR
School of Social Welfare, University of Kansas - Lawrence, KS August 2015
CERTIFICATIONS
 Certified Kansas Pharmacy Technician
 Certified Coffee Barista
 First Aid Certification
 CPR with AED Certification
References available upon request