1. Hank A.Acham
1-347-785-9835 (main)
1-347-482-9439 / 1-718-629-3632 hnrychm@yahoo.com
(alt.no.’s) or ggnewtime@hotmail.com
_____________________________________________________________________________________
_____________
BRIEF CAREER SUMMARY : Objective,open-mindedseasonal professional,teamplayer,with multi-task
spirit. Several yearsqualitycombinedexperience,education,trainingandreference inseveral keyareas
includingcustomerservices,office-clerical,management/supervisor(trainee ,andregular–other),
sales,marketing,andrestaurant.( More references-infoasneededbyrequest)…..
PROFESSIONALWORKEXPERIENCE/REFERENCES-OTHER:
The ( CompanyConfidential ) –Manhattan, NY & OtherMetro NYC Areas 07 /2016-
Present
Corporate Entry andPost Level NYSLicensedLife andAccident –HealthLinesInsurance
ProducerAgent–Broker/ Insurance AccountManager- Trainee ( Programs )
Helpedtoconduct presentations,meetings,canvassing,prospecting,customerservices,other
tasks
Assistswithmakingrecommendationsof coverages,otherissues,sales,marketing,
appointmentsetting(s),follow-up(s),andvariousother”multi-tasking”dutiesfora
majormulti-billiondollardomestic,international,andworldwide insurance andother
financial servicesorganization
2. The NYC Airporter / GoldenTouchCorporation 03/2016 –Present–
(or mostrecently)
Corporate Full-time&part –time / on-call TicketSales
Agent/Guide
Assistedwithcustomerservices,sales,escortingcustomers,baggage,
verifyingpaperwork,receipts,vouchers,variousotherduties,etc.,etc.
The CrossmarkCorporation – Queens,NY ( andother NYC) 12/2014 –07/2016
CustomerService andEventsSpecialist
Conductproduct demonstrationsforfoodproductsandhouseholditems,distribute coupons,and
answercustomerinquiriesaboutthe effectivenessof productsasa part of the in-store marketingteam
Complete aseriesof onlinetrainingcoursesonfoodprotection,sanitation,andcustomerservice
etiquette
Stock,cleanand maintaininventoryof productsbysortingandprintinglabels
The HeartlandAuto/ JiffyLube Corporation - Queens,NY 04/2014 – 01/2016
Part Time Lube and CustomerService Technician
Provide customerserviceandretail salesof JiffyLube products,checkcustomer’scarsfluidlevels,tires,
inspectiondetails (i.e.breaklights,oil changes)
Performmaintenance duties,cleaningandstockingaswell asclerical tasks(i.e.maintaininginspection
logs)
Complete ‘signature service’carcleaningduties,vacuumingandwindow cleaning
3. The Sears HoldingsCorporation –Brooklyn,NY 11/2014-05/2015
Temporary/Seasonal StockAssociate andHome ServicesAdviser
Performedmerchandisingandstockduties
Engagedwithcustomersontheirhome service needsandprovideinformationonSearsinformational
seminarsandhome ownerevents
RegistercustomersforSearseventswithregardtohome improvementandrepair
The Doe Fund – Brooklyn,NY 03/2014 – 09/2014
CommunityImprovementProjectTeamMember
Improvedpublicappearance andmaintainedcleanlinessof sidewalks
Changedtrashlinersinreceptaclesasneededandclearedseatingorplayareasforpatrons
KitchenAssistantVolunteer
Cleanedkitchenequipment, sweptandmopped
Performedmeal preparationandlunchbox preparation
Universal SurveyCentersInc.,NewYork,NY 09/2012 – 03/2013
Call CenterRepresentative
Assistedwithhighvolume of calls,conductsurveysandinputdataandresearch
Receivedandtransferredinboundcallsforsale leadsandpotential customers
Placedoutboundcallstosalesleadsandansweredquestionsaboutproductsandservices
4. The RockawayBeddingCorporation QueensandBrooklyn,NYareas 03/2003- 09/2003
Temporary/Seasonal Long-termAssistantGeneral Manager-Trainee &Sales-CustomerServices
Executive -Other
Assistedinhelpingtorunstoresinvariousboroughs,administrative,mentoring,etc.
Helpedtotrain,participatedinmeetings,events,conferences,cross-training,other“mutli-tasking“
duties.
EDUCATION:
TCI- The College of Technology –AssociatesDegree inAppliedScienceNew York,New York,2006
MiltonHighSchool,HighSchool Diploma – Atlanta,Georgia,1991
CERTIFICATIONS:
NYS FoodHandler’sCertificate
5. Additional –or Other ImportantSupplemental Professional Experience(s)/References Info
The Sleepy’s ,Inc. 03/1999- 07/2000
Temporary/Seasonal Store Manager –Trainee
& CustomerServices –SalesProfessional Executive Clifton/Northern,NJ&NYC regions
Helpedwithvariouskeydutiesatseveral regional storeswithamajorregional top
Fortune 500 company,etc.
6. PrimericaCorporation05/2003 -11/2005
Corporate Business&Retail RecruitmentAsst.ManagerTrainee-Associate Bronx,NY
• Helpedmanagementteamqualify, interview andrecruitpotentialcandidates/team
members
• Conductedmeetings,presentations,referrals,andseminars;financial,otherconsulting,information,
etc.
• Adaptproduct/ solutionofferingstomeetclientbusinessgoals;insurance and coverage statistics-as
well
• Communicatedresearchandanalysisintofuture plansandneedsof targetedagencies/customers
NYPD TrafficEnforcement11/2001 - 07/2004
TrafficEnforcementOfficerNewYork,NY
• Issuedsummonsestoillegallyparked vehicles
• Directedtrafficatintersectionsandrequiredstreetclosings
• Responsible fortracklogsof tickets,violationsandsummonsesrecorded
8. 03/2008-04/2009 - The ArborWecare/Rescare -BTW -InternshipandWorkSkillsProgram
• Clerical AdministrativeOther-aide
• Administrative-mailroom-otherassistance,typing,filing,records,etc,etc.
04/2011- 11/2011 - Longterm ProvisionalTemporary -EligibilitySpecialist-Administrative
& Executive-Office Assistantwiththe Cityof New York
• Typing,heavyphone,data-entry,filing,records,research,interviews,otherwitha
major citymedical division
• Clerical,screening,otherassistance withamajorcityagencylike Medicaid/other
Bureaus
04/1995-05/1997 - The NorthamptonCommunityCollege federal &Corporate WorkStudy
-InternshipProgram
• Clerical,mailroom,data-entry,heavyphones,photocopying,filing,typing,and
customerservices,retail,otherdiverse dutieswithseveral campusdepartments.
• Providedhelpwithcampusdirections,reservations,appointments,info,research,tours,other
includingthe College high-endHamptonWindsrestaurant/cafeteria,library,athleticsdept.,etc.,etc.
MS Office Suite - QuickBooks,Access,PowerPoint,Excel andWord
Accounting, Finance,othercomputerintensive courseworktakenincollege,etc.,etc.
9. Further / evenmore additional Work Experience /Reference(s) ,etc.
Clerical Administrative/CustomerService Aide
ArborWecare / HRA -WEP Program
-Brooklyn,NY
November2009 to September2010
Work Experience ProgramIntern
* Typingof logs,meeting notes,statistical dataandotherreportsforsupervisorsandmembers.
* Preparingcorrespondences,logs,andmail forstaff andmembersona weeklybasis.
* Filed,sorted,andrevieweddocuments,formemberrecordsandmeetings;customerservice ina
heavyphone,andhighvolume call-centeroffice environment.
* Assistedintypingandorganizingweeklyandmonthlysalesandotherreportsformanagement
* Helpedtocomplete applications,mail-outsandothercustomerformstoexplain
cost reductionand otherpertinentservices.
10. ( IMPORTANTNOTE; PLEASE VIEWFURTHER OR ADDITIONALPAGESOF RESUME',OR FURTHER DOWN
FOR ADMINISTRATIVE,MANAGEMENT/MANAGER-TRAINEE,SALES,RETAIL,RESTAURANT,ORMYOTHER
EXPERIENCE,ANDREFERENCES,ORFEELFREE TO CONTACTOR MESSAGE ME AS APPLICABLEIF
NEEDED,THANKYOU,ANDALL THE BEST_ I alsopossessmyNYSFood Handler'sLicense,asof 2014).)..
Most recentLicenses/Certifications:-NYSSecurity,andFoodhandler's,licenses
Hank A Acham
ggnewtime@hotmail.com /hnrychm@yahoo.com
1-347-785-9835 (M)
1-347-482-9439 / 1-718-629-3632 ( Altno.)
To HumanResources/ Personnel–HiringManagers
( or to Whomit mayconcern ) :
Thank youfor takingthe time to view partsof my references,highquality
educational background,work,volunteer,oranyotherexperience as
applicable.If youneedanyexperience,references,orotherinformation
additionally,orfurtherbackas needed,please donothesitate tomessage or
e-mail me yourrequest(s) withthe appropriatereturncontactinfo.Eventhough
mostof my more recentexperience ismanagement/manager-trainee,retail,
administrative-office ,customerservice,andcall –center,sales,orotherinmost
recentyears,I still feel thatmanyof myskillscanbe a transferrable assettofine
group,or organization.Againthanksverymuch,andall the bestinyour current
and future endeavors.( IalsorecentlyacquiredmyNYSFoodhandler'slicense asapplicable,thankyou)
Sincerely,
Hank AmarteyAcham
