5. Director of ITAM
Sue Zemzicki
RWJBarnabas Health
21,700 desktops
11 Acute Care Hospitals
3,900 mobile devices
4 Major Publishers / 300+ ad hoc
2,900 servers
7. LEVEL 3:
Shared Service
Service Focused
Data Analysis
Consistent Saving
Data Center Visibility
Charge & Showback
License Mobility
ITSM & ITAM Integrated
Cost
Risk
Time
Quality
LEVEL 1:
Initial
1 or 2 take the lead
Basic Tools
No Process
Basic Policy
No Standardization
Purchasing on Demand
LEVEL 1:
Initial
1 or 2 take the lead
Basic Tools
No Process
Basic Policy
No Standardization
Purchasing on Demand
Cost
Risk
Time
Quality
LEVEL 2:
Managed
Structured Program
Lifecycle
IT Ops Efficiencies
Centralized Procurement
Basic ITSM/CMDB
Refined Refresh &
Disposal
Cost
Risk
Time
Quality
LEVEL 4:
Business Optimized
Business Agility
Predictable Spend
Controlled Risk
Cloud Portability
Real Time Licensing
Project and Portfolio Mgt
Cost
Risk
Time
Quality
9. Audits 76.4% of organizations
admit to over-licensing
in fear of audits1
194
Average
audit takes
194.15 hours
of IT time2
7
That’s 7.13
months to
complete2
68% of organizations
can expect an audit in
the next twelve months3
1. ITAM Review, http://www.itassetmanagement.net/2016/03/18/over-licensing/
2. ITAM Review, https://www.itassetmanagement.net/2016/11/25/audit-census-results
3. Gartner, https://www.gartner.com/doc/2835817
12. Savings
Reduction in software
spend with SAM process
and tools.1
Managing software can
lead to real cost savings
by as much as
ITAM provides the support to manage vendors
and contracts, and cut costs by as much as
to
1. Konary, https://www.linkedin.com/pulse/idc-software-licensing-pricing-predictions-2016-top-10-amy-konary
2. BSA, http://www.bsa.org/~/media/Files/StudiesDownload/BSA_GSS_US.pdf
3. Essential Business Tech, http://ws.iaitam.org/Misc/PCToday-ITAM.pdf
30%
25%
2
25% 50%
3
21. Takeaways
Prepare to be misunderstood
Everyone has a role in ITAM
Sometimes ya gotta take a step back
Can’t communicate enough
Establish governance
2
1
3
4
5