1. Charles Glen Stegall
4501 West Short Place
Denver, Co 80204
Email: Glen.Stegall@centurylink.com
Phones: 303-525-3749
720-345-8629
SUMMARY OF QUALIFICATIONS
An accomplished and motivated voice and data communications professional, possessing
superior organizational and project planning skills with a proven ability to manage multiple
concurrent projects, processing knowledge of systems methodology, LAN, WAN, personal
computer hardware and in-depth knowledge of optical technologies such as SONET
(Synchronous Optical Network Technologies), and DWDM (Dense Wave Division Multiplexing).
Demonstrate superb customer service with ability to adapt in fast pace environments. Through
excellent communication and interpersonal skills, can interact effectively with all levels of
management and strengthen customer relationships.
TECHNICAL EXPERTISE
Communications Experience: Installing, testing, troubleshooting and maintaining POTS (phone
lines), ISDN (Integrated Services Digital Network), DSL-(Digital Subscriber Line), HDSL (High
Bite rate Digital Subscriber Line) ADSL (Asymmetric Digital Subscriber Line), Metro Ethernet,
SONET, DS0 through OC192 to include Dense Wave Division Multiplexing (DWDM) services.
Networking Tools: Include and are not limited to Procomm Plus, Cisco Transport Controller
version 3.0-3.41, Flexr version 7.81, Flexr GT version 4.3, Crosstalk (vt100 emulator), OPTera
optical analyzer, WaveStar CIT, Acterna 310 and 2310 T-Berds, Optical source/power meter,
Optical scope, Cle-Toc fiber cleaning kits, and Exfo fiber optical analyzers.
Networking Elements: D4 and D5 channel banks M13 multiplexers including ADC Soneplex, NEC
RC28C’s and RC28D’s, Carrier Access Widebank 28, Adtran TA3000’s, Cisco DSLAM’s (Digital
Subscriber Line Assess Module, digital cross connect systems (DCS) including Tellabs Titan
5500, Lucent DACII, DACIII, DACIV, Lucent Lamda Unite, Add Drop Multiplexers (ADM) including
CISCO 15454, Fujitsu ADM , Flashwave, NEC ADM, Nortel Express, Transport and Access
Nodes, and DWDM’s including Ceinna ONI, Lucent 40G , Tellabs 7100, and OPTera Metro 5500.
Software and Networking Applications: The following Telecordia applications FOMS, WFAC,
WFADI, TIRKS, NMA, as well Microsoft Windows, Microsoft Office and Visio.
PROFESSIONAL EXPERIENCE
QWEST CORPORATION DENVER, COLORADO
Central Office Technician: March 1999 – Present
Major Responsibilities of this Position:
• Review and interpret service orders and all central office drawings including schematics,
wiring diagrams and equipment drawings and follow standard practices in the
performance of job duties.
• Install, perform routine maintenance, analyze defects, test, adjust, repair, and disconnect
service orders on wire and fiber distribution frames. Maintain complex equipment such as
switching systems, SONET optical equipment, network elements, digital multiplexing
equipment, and dense wave division multiplexing equipment.

2. • Visit customer premises to perform installation of DS-3 and above service orders. Above
all, through the use of excellent customer service skills provide the best possible service
available.
• Assist in the engineering, design, and implementations of fiber optic and coaxial service
orders, based on the specific needs of Qwest Corporation’s customers.
UNITED STATES ARMY LOCATIONS VARIED
Telecommunications Technician/Supervisor: August 1992 – 1999 March
Major Responsibilities of this Position:
Enlisted to supervise, train and counsel a team of 9 soldiers responsible for maintaining critical
voice and data communications under combat conditions. Was attached to various infantry, and
signal units, and maintained 100% network reliability for critical front line units as well as fixed
station communications.
EDUCATION, TRAINING, AND CERTIFICATIONS
Corporate Training provided by Qwest Corporation
Cisco ONS 15454 Nortel Express
Fujitsu FLM 50/150 Test and Turn up Performance Monitoring
Fujitsu 4500 Tellabs Titan 5500
Lucent DCS IV Tirks Fundamentals
Nortel Access Node Transitional Fiber Provisioning
Lambda Unite Optera Metro
Tellabs 7100 Ciena ONS
AURORA COMMUNITY COLLEGE
• Completed Four Semesters of Cisco Certification Network Associates curriculum and
received a certificate for completing the curriculum.
• Currently achieving an Associates degree in Management of Computer Information
Systems.
FORT GORDAN, GEORGIA
• Multi-Channel Systems Operator Course November 1996 - March 1999
• Record Telecommunications Operator Course October - December 1992
FORT CAMPBELL, KENTUCKY
• Primary Leadership Development Course May - June 1996
CLEARENCES AWARDED
• Secret August 1992 – April 1993 and November 1996 – March 1999
• Top Secret April 1993 – November 1996
REFERENCES MADE AVAILIBLE UPON REQUEST