Ghazi al weshah c.v. 5-2019

The C.V. of Dr. Ghazi A. Al-Weshah (05-2019) page 1 of 16
GHAZI ABDULLAH AHMAD AL-WESHAH
PhD, Mphil, MBA, BSc
Home Address (in Jordan) Work Address (in Jordan)
Salt, Boqaan, Salt, 19111 Jordan Vice Dean, Deanship of Scientific
Research , Al-Balqa Applied University-
Salt.
Tel: +962 5355 1037 Tel: + 962 5353 0464 Ext: 3032
Mobile: +962 795 777 901
E-mail: weshah120@yahoo.com
ghazi.alweshah@bau.edu.jo
Skype: weshah120.
Linked in profile:
https://www.linkedin.com/profile/view?id=112196389&trk=nav_responsive_ta
b_profile.
Researchgate profile: https://www.researchgate.net/profile/Ghazi_Al-
Weshah/stats.

SUMMARY
Dr. Al-Weshah is a leading professional with diverse experience in
consultation, training, research, and teaching in fields of marketing,
management, and socio-economic studies for local and international projects.
He has a solid background in economics, business administration and
marketing with PhD in marketing from the University of Wales in UK.
Currently, Dr. Al-Weshah is an Associate Professor of Marketing and Vice
Dean in the Deanship of Scientific Research at Al-Balqa Applied University -
Jordan. Dr. Al-Weshah was a Head of Marketing Department at the Faculty
of Business, Al-Balqa Applied University- Jordan for two years. He was a
part-time lecturer for graduate programs in Edinburgh Business School
(EBS) in Jordan, the University of Jordan, Yarmouk University, German
Jordanian University, Princess Sumaya University for Technology, and
Luminus Education Group. Dr. Al-Weshah was visiting professor for two
semesters in the joint MBA program between Florida Atlantic University and
A-Baha University in Saudi Arabia.
Dr. Al-Weshah is outstanding researcher in areas that serve the needs of local
and international business community. He has published more than 20
research papers in the field of marketing and management in international
refereed journals with more than 290 citations for his research publications.
His research interests are marketing information, bank marketing,
competitive intelligences and strategy, branding strategy, SMEs marketing, E-
business, and E-marketing. He is reviewer in many international refereed
journals.
Dr. Al-Weshah has delivered specialized training programs for professionals
and executives in many industries in different areas of marketing and
management in Jordan, UK and Saudi Arabia. Some training progrmes have
been prepared such as Mini MBA program, Marketing and sales for non-
specialists, CRM and customer services, Marketing communications,
Marketing plans, TQM, Teamwork & teambuilding, sales force evaluation
Performance management,
Dr. Al-Weshah has delivered specialized consultations services and studies for
various projects in the areas of project feasibility, socio-economic and
marketing studies. He conducted training programs for professionals in many
industries in different areas of marketing and management in Jordan, UK
and Saudi Arabia. Dr. Al-Weshah has supervised many MBA dissertations in
different areas in Jordan and Saudi Arabia such as marketing information
systems, branding strategy, management information, and employees’
satisfaction.

Dr. Al-Weshah is a committed and hard-working professional with excellent
communications and presentation skills. He is self-motivated professional
with positive attitude with excellent team building and time management
skills. He has a proven record to achieve goals and targets through effective
planning, careful implementation and management.
PERSONAL DATA:
• Nationality: Jordanian.
• Place and date of birth: Salt-Jordan, 7 January 1977.
CAREER OBJECTIVES:.
• To obtain a challenging progressive research and
teaching position in a leading institution suitable for my
skills and qualifications.
• To provide a high-quality consulting studies and training
for key projects that contributes to professional, social
and economic development.
• To build relational networks with professionals,
academics, and researchers.
Key qualifications:
• Excellent academic skills and experience in Business
Administration and Marketing in UK, Jordan, and KSA.
Courses Taught: principles of marketing, marketing
management, marketing research, marketing
communications, information marketing, operations
research, marketing strategy, sales management,
management information systems and all basic business
courses.
• High quality consultations as social-economic expert in
different local and international projects.
• High quality training in different industries and areas such as
such as Mini MBA program, Marketing and sales for non-
specialists, CRM and customer services, Marketing
communications, Marketing plans, TQM, Teamwork &
teambuilding, Performance management, sales force
evaluation, and proposal writing for market research.
• Diverse research skills and capacity in marketing, banking,
and small businesses development.

• Committed and hard working professional to achieve goals
and targets through effective planning, careful
implementation and management.
• Excellent and effective communications and presentation
skills.
• Effective high-quality consultation services in marketing,
training for various businesses at national and international
levels.
• Effective leadership, team building and motivation as well
as change management skills.
• Adaptive, creative and willing to learn and easy going
personality.
EDUCATION:
• Mphil/PhD in Marketing and strategy of marketing
information systems, Newport Business School, University
of Wales, UK, May 2010.
Thesis title: The role of marketing information systems in
creating informational competitive advantages in Jordanian
banks.
• Master of Business Administration (MBA)/ Marketing, the
University of Jordan, Jordan, March 2002.
• B.S in Economics and Managerial Sciences, Al-Albayt
University, Jordan, June 1999.
• General Secondary Certificate, Scientific Stream, Salt
Secondary School, Jordan, June 1995.
TRAINING COURSES:
• Institutional Management of Research Innovation, Erasmus+
project, Arab Universities Association, Amman, September,
2018
• Intellectual property and patents, Ministry of Industry,
Jordan, August, 2018
project, University of Barcelona, Spain, June, 2018
project, Leuven University, Belgium, May, 2018

• Comprehensive training program in different banking
activities such as deposits, credit facilities, letter of credit,
banking guarantees, banking marketing, financial analysis,
transfers, financial control, banking cards. This training is
organized by the Jordan National Bank, from May to August
2001.
• Financial Markets Operations, Institute of Banking Studies-
Amman, October 2001.
• Business English (Self Training), Institute of Banking
Studies-Amman, June 2002.
• Evaluation of Risky Investment, Institute of Banking
Studies-Amman, June 2002.
• Capital Budgeting, Institute of Banking studies-Amman,
August 2002.
• Generic Skills Programme for PhD students, The University
of Wales, Newport-UK.2006-2007.
• Effective Researcher Course, Cardiff University, Cardiff-
UK, April 2007.
• PhD students’ workshops programme, The University of
Wales, Newport-UK. April 2008.
• PhD students’ development programme, The University of
Wales, Newport-UK. March 2009.
• Special training on Nvivo software for researchers,
University of Wales, Newport-UK. April 2009
EMPLOYMENT HISTORY AND PROFESSIONAL EXPERIENCE:
Sep 2017- Present Vice Dean – Deanship of Scientific Research, Al-
Balqa Applied University, Salt- Jordan.
Duties: managing the research tasks and
activities at BAU such as sabbatical leave,
conferences, workshops, and research
projects.
Oct 2015- Present Associate Professor of Marketing (Double points
promotion) - Faculty of Business, Al-Balqa
Applied University, Salt- Jordan.
Sep 2015- Sep 2017 Head of Marketing Department – Faculty of
Business, Al-Balqa Applied University, Salt-
Jordan. Duties: managing and supervising all
the department activities and tasks.

Summer 2014/2015 Visiting Assistant Professor of Marketing,
Department of E-Marketing and Social
Media – The King Talal Faculty for Business
and Technology, Princess Sumaya University
for Technology, Amman- Jordan. Duties:
Teaching marketing courses.
Sep 2010- Sep 2015 Assistant Professor of Marketing, Marketing
Department – Faculty of Business, Al-Balqa
Applied University, Salt- Jordan. Duties:
Teaching business and marketing courses for
both postgraduate and undergraduate levels
such as marketing research, marketing
communications, service marketing,
marketing management, pricing strategies,
and principles of marketing. As well as
conducting research in different areas
business, marketing and related fields.
Sep 2014- Jan 2015 Part time lecturer of Marketing, MBA,
Edinburgh Business School in Jordan–
Ahliya Amman University, Amman- Jordan.
Duties: Teaching marketing courses for
MBA.
Summer 2013/2014 Visiting Assistant Professor of Marketing,
Department of E-Marketing and Social
Media – The King Talal Faculty for Business
and Technology, Princess Sumaya University
for Technology, Amman- Jordan. Duties:
Teaching marketing courses.
Jan 2013- Present Assistant Professor of Marketing, Marketing –
Part time lecturer. School of Management
and Logistics Sciences, German Jordanian
University, Jordan. Duties: Teaching business
and marketing courses.
Jan 2013- Sep 2014 Assistant Professor of Marketing, Marketing –
Part time lecturer. Faculty of Business,
Luminus Education, Amman- Jordan. Duties:
Teaching business and marketing courses for
both international undergraduate
programmes.

Sep 2012-Sep 2013 Assistant Professor of Marketing, Marketing
Department – Joint MBA program between
Florida Atlantic University and A-Baha
University, Faculty of Administrative and
Financial Sciences, Al-Baha University,
Saudi Arabia. Duties: Teaching business and
marketing courses for both postgraduate and
undergraduate levels such as TQM, Small
Business Management, Marketing
Management, Principles of Marketing,
Strategic Management, and operations
management, Crisis and Risk Management,
International Business, As well as supervising
many MBA Theses and conducting research
in different areas of marketing and their
applications.
Sep 2011-Sep 2012 Assistant Dean for Planning, development,
and Quality Assurance– Faculty of Planning
and Management, Al-Balqa Applied
University, Salt- Jordan. Duties: adopting the
planning approach for academic programmes
and enhancing quality assurance standards of
teaching and academic programmes as well
as monitoring sustainability of graduates in
the labour market.
April 2008 to June 2010, Teaching Assistant and Invigilator. The
University of Wales, Newport Business
School. Duties: presenting seminars in
marketing sessions and invigilating student
exams.
Nov 2008 to Jan 2010, Londis Shop Manager (50% part time job),
Newport city-UK. Duties: undertaking the
managerial, marketing, and sales tasks in the
shop.
Aug 2004 to Nov 2006, Lecturer in Business Administration
Department – Grade A, Faculty of Planning
and Management, Al-Balqa Applied
University, Salt- Jordan. Duties: teaching
different business and marketing courses such
as marketing strategy, marketing
management, information marketing,
marketing management, principles of
marketing, and operations research.

January 2002 to 2005, Instructor for special training short course
for private sector employees in Saudi Arabia
in the area of planning of sales meeting,
customer’s information systems and
marketing strategies.
Aug 2001 to Sept 2002, Financial Controller- General
Management, Jordan National Bank.
Duties: perform financial control and auditing
to write notes and correct variances on the
banking operations
Jan 2000 to Aug 2001, Research and Teaching Assistant, Faculty
of Business Administration/ Marketing
Department, University of Jordan. Duties:
helping in research, teaching various courses
and supervising exams for undergraduate
students in the department.
July 1999 to Jan 2000, Insurance Agent, Yarmouk Insurance
Company. Duties: performing various
individual and group insurance sales and
contracts in Jordan.
RESEARCH INTERESTS:
Marketing information systems, SMEs marketing, CRM, Marketing
communications, Continuous improvement, International marketing, Learning
organizations, E-Business, Business strategy, TQM, and Marketing intelligence.
TEACHING INTERESTS:
Marketing management, strategic management, marketing strategy, pricing tactics
and strategies, consumer behaviour, marketing information systems, marketing
communication, promotion, marketing research, TQM, small business
management, research methodology, banking marketing, international business,
organization theory, operations management, and all basic business courses.
TRAINING INTERESTS:
Mini MBA program, Marketing and sales for non-specialists, CRM and customer
services, Marketing communications, Marketing plans, sales force evaluation,
TQM, Teamwork & teambuilding, Performance management, proposal writing for
market research

CONSULTATION AREAS:
• High quality consultations as social-economic expert in
different local and international organizations such as
USAID and European Union.
• A consultant for preparing strategic plan for Faculty of
Financial and Administrative Sciences. Al-Baha University
– Saudi Arabia, 2013.
• A member of scientific committee for developing MBA
program at the Faculty of Financial and Administrative
Sciences. Al-Baha University – Saudi Arabia, 2013.
• Social assessment consultant, in preparing a proposal for
Regional and Local Development Program. Technical
Evaluation for Municipalities Projects in Cycle 1. City and
Villages Development Bank, Amman-Jordan. 2012.
• A consultant for preparing A feasibility study for starting up
a recycling plant of used vehicle batteries. Creative Thinking
for Consulting Services (CTC) - Amman- Jordan. 2012.
• Social marketing consultant in preparing a proposal for
“Development of a Youth Water Prefect at School and Local
Community to Increase Youth Public Awareness and
Behavior Change”. PAP USAID Project –Jordan. 2011
“Development of a Youth Efficient Energy Saving Prefect at
School/University and Local Community to Increase Youth
Public Awareness and Behavior Change”. PAP USAID
Project –Jordan. 2011.
• Member of professional team in developing production unit
project at Al-Balqa Applied university- Jordan. 2011
• Member of professional team in implementing different
development projects and preparing feasibility studies for
different businesses. Creative Thinking for Consulting
Services (CTC) - Amman- Jordan.
design “Social marketing program to change householders’
behaviours towards efficient indoor use for water and
energy”. A USAID Project –Jordan. 2012
design “Social marketing program to change householders’
behaviours towards efficient outdoor use for water and
energy”. A USAID Project –Jordan. 2011

• Jordan National Bank, A team leader for "Comparative
strategic study for Jordan National Bank with the banking
sector in Jordan". 2002.
• Jordan National Bank, A team leader for a study of
evaluation of branches performances in Jordan National
Bank”, 2002.
PUBLICATIONS:
(Up to date: 350 citations for my research publications in Google scholar with
H-index is 9)
In Refereed Journals:
• Ghazi A. Al-Weshah (2019) Towards Internal Marketing
Practices in Enhancing Job Engagement: Practical Evidence
from Jordanian Hospitals, International Journal of
Pharmaceutical and Healthcare Marketing. Emerald.
• Ghazi A. Al-Weshah (2019) The current status of customer
relationship management: experience of small businesses in
Jordanian food industry. International Journal of Electronic
Customer Relationship Management, Inderscience
• Ghazi A. Al-Weshah (2019) Organizational Excellence as a
Marketing Tool: Greater Amman Municipality (GAM) as a
Case Study. International Journal of Business Performance
Management, Inderscience
• Ghazi A. Al-Weshah (2018) E-Marketing Practices from
Jordanian Tourism Agencies Perspectives: A Qualitative
Evidence. Journal of online marketing, IGI Global , Vol.8,
No.1, pp. 21-36
• Ghazi A. Al-Weshah, Excimirey Al-Manasrah, Manar Al-
Qatawneh (2018) Customer relationship management
systems and organizational performance: Quantitative
evidence from the Jordanian telecommunication industry.
Journal of Marketing Communications, Routledge, pp. 1-21.
• Ghazi A. Al-Weshah (2017) Marketing Intelligence and
Customer Relationships: Empirical Evidence from Jordanian
Banks. Journal of Marketing Analytics, Springer, Vol.5,
October. 2017.
• Obeidat, O. Al-Weshah, G. and Nsour, M. (2016) Toward
integration between total quality management & knowledge
management: evidence from libraries of Jordanian
universities. International Journal of Managerial Studies
and Research (IJMSR), Vol 4, Issue 10, PP. 1-11

• Ghazi A. Al-Weshah , Muhammed S. Alnsour , Khalil Al-
Hyari , Fwwaz Alhammad & Raed Algharabat (2013)
Electronic Networks and Relationship Marketing:
Qualitative Evidence From Jordanian Travel Agencies,
Journal of Relationship Marketing, Vol.12, No.4, pp. 261-
279.
• Ghazi A. Al-Weshah. (2013). The Role of Internet Banking
in Continuous Improvement Areas: A Quantitative Evidence
from Jordanian Banks. International Journal of Business
Performance Management. Vol.14, No.2, pp.181-196
• Raeeda Al-Saa'da, Yara Abu Taleb, Mais Al Abdallat,
Rasmi Al-Mahasneh, Nabil Nimer,and Ghazi A. Al-Weshah
(2013)” Supply Chain Management and Its Effect on Health
Care Service Quality: Quantitative Evidence from Jordanian
Private Hospitals”, Journal of Management and Strategy,
Vol.4, No.2.
• Ghazi Al-Weshah and Khalid Al-Zubi. (2012) “E-business
Enablers and Barriers: Empirical Study of SMEs in
Jordanian Communication Sector”. Global Journal of
Business Research (GJBR).Vol. 6, No. 3, PP.1-15.
• Khalil Al-Hyari, Ghazi Al-Weshah, and Muhamad Al-
Nsour. (2012) “Barriers to Internationalisation in SMEs:
Evidence from Jordan”. Journal of Marketing Intelligence
and Planning, Vol 3, No 2. PP 188-211.
• Khalil Al-Hyari, Muhamod Al-Nsour, and Ghazi Al-
Weshah. (2012).”Religious Beliefs and Consumer
Behaviour: From Loyalty to Boycotts”. Journal of Islamic
Marketing. Vol. 3. No. 2. 2012.
• Marwan Al-Nsour and Ghazi Al-Weshah. (2011), “Learning
Organization and Intellectual Capital: An Empirical Study of
Jordanian Banks”. European Journal of Business and
Management, Vol.3, No.8. PP.12-23.
• Ghazi Al-Weshah, Khalil Al-Hyari, Amjad Abu Elsamen,
and Marwan Al-Nsour. (2011) “Electronic Networks and
Gaining Market Share: Opportunities and Challenges (Cases
from the Jordanian Handicrafts Sector)”. International
Journal of Information Communication Technologies and
Human Development (IJICTHD). Vol 3. Issue 3, PP.1-15.
• Khalil Al-Hyari, Marwan Al-Nsour, Muhammed Alnsour,
Ghazi Al-Weshah, and Bandar Abutayeh (2011) “Exporting
Performance and Manufacturing Activities in Jordanian
SMEs: External Barriers and Relationships”. International
Journal of Global Business (IJGB), Vol. 4, No.1. PP. 44-72.

• Rafat Salameh, Ghazi Al-Weshah, Marwan Al-Nsour and
Ahmad Hiyary (2011). “Alternative Internal Audit Structure
and Perceived Effectiveness of Internal Audit in Fraud
Prevention: Evidence from Jordanian Banks”. Canadian
Social Science. Vol. 7, No. 3. PP.40-50.
• Marwan Al-Nsour, Ahmad Al-Tit, Aktham Al-Sarayreh, and
Ghazi Al-Weshah (2010). “The implementation of TQM and
its Impact on Job Satisfaction among Employees of the
Jordanian Banks”. Journal of West Asian Studies, Vol. 24,
No.1. 2010.
In Refereed and International Conferences:
• Social CRM in Jordanian services. European Conference on
Information System, 23-24 June, 2018, Portsmouth , UK.
• Hussam abuhamour and Ghazi Al-Weshah (2015) The role
of organizational development in quality improvement in
higher education: An aaplied study on Jordanian
universities. (In Arabic language) The International Arab
Conference on Quality Assurance in Higher Education
IACQA'2015. 3-5 March 2015, university of sharjah, United
Arab Emirates.
• Ghazi Al-Weshah and Khalid Al-Zubi, (2013). Internet
Banking As A Continuous Improvement Tool: An Empirical
Study in Banking Industry, ICEBMM 2013 : International
Conference on Economics, Business and Marketing
Management, May 22-23, 2013, Berlin, Germany.
• Ghazi Al-Weshah, Jonathan Deacon, and Andrew Thomas.
(2009) “The Current Status of Marketing Information
Systems in Jordanian Banking Industry: Qualitative
Evidence”. Symposium models, methods, and engineering of
competitive intelligences. 25-26 November 2009. Côte
d’Azur – France.
• Ghazi Al-Weshah and Jonathan Deacon. (2009) “The Role
of Marketing Information Systems in Responding to
External Environmental Factors: An Empirical Study of the
Jordanian Banking Industry”. 9th
Global Conference on
Business and Economics, 15-16 October 2009. Cambridge
University-UK
• Ghazi Al-Weshah and Jonathan Deacon. (2009) “The Role
of Marketing Information Systems in Making Better
Decisions: Evidence from Jordanian Banking Industry”.
Academy of Marketing Annual Conference, 7-10 July 2009.
Leeds. UK.

Papers Submitted and Under Review:
• Social media in financial industry.
• SME innovations in Jordan.
• CRM development in Jordan.
Funded Research Projects:
• Funded by Al-balqa Applied University: Ghazi Al-
Weshah, Khalil Al-Hyari, Amjad Abu Elsamen, and
Marwan Al-Nsour. (2011) “Electronic networks and gaining
market share: opportunities and challenges (cases from the
Jordanian handicrafts sector)”. International Journal of
Information Communication Technologies and Human
Development (IJICTHD). Vol 3. Issue 3, PP.1-15.
Papers Under Preparation:
• Ghazi Al-Weshah, Social media in tourism industry
• Ghazi Al-Weshah. Marketing intelligence in Jordanian
insurance companies.
• Ghazi Al-Weshah. Healthcare marketing in Jordanian
hospitals.
Delivered Training Activities
• Ministry of Trade and Industry- Jordan, Challenges of
intellectual properties in universities and academic
institutions, March, 2019.
• Al-Balqa Applied University, How to publish a research
paper, special training course for Academic staff. May,
2018.
• Al-Balqa Applied University, Qualitative Research Design,
special training course for Business School members. April,
2018.
• The University of Jordan, Center of Consultations, a
coordinator for special training course for Mini MBA about
marketing and sales. December, 2016.
• Talal Abu Ghazaleh, Center of Consultations, special
training course for Mini MBA about marketing
management. May, 2016.
• The University of Jordan, Center of Consultations, special
training course for Mini MBA about marketing strategy.
December, 2014.

training course for Mini MBA about TQM. December, 2014.
• Special training for marketing and sales staff in Al-Jummar
Group-Amman. January 2015.
training course for Mini MBA about Customer Relationship
Management (CRM). September, 2014.
training course for Mini MBA about marketing strategy.
September, 2014.
• The Civil Status and Passport Department, Headquarters,
special training for Total Quality Management (TQM), The
European Foundation Model. March-2014.
• Special training for marketing department graduates about”
Self-Marketing, Preparing C.V, and Doing Job Interview.
January- 2014.
Masters' Theses Supervision:
• The role of marketing intelligence in creating competitive
advantage in Jordanian travel agencies.
• Marketing barriers in Jordanian handicrafts sector.
• Marketing information systems and production decisions in
Jordanian chemical companies.
• Management information and decision making in industrial
companies in Mekka- Saudi Arabia.
• Organizational commitment and employees’ satisfaction in
civil defence at Al-Baha area.
• The role of policemen in improving quality of human
services at Al-Baha area.
• Employment barriers and labour offices at Al-Baha area.
Peer- Review Activities for International Journals and Conferences:
• A reviewer for International Journal of emerging markets-
Emerald.
• A reviewer for Electronic Commerce Research – Journal,
Springer
• A reviewer for Journal of Marketing Analytics. Springer
• A reviewer for Journal of Electronic Customer Relationship
Management, Inderscience .

• A reviewer for International Journal of Pharmaceutical and
Healthcare Marketing- Emerald.
• A reviewer for a book by Irene Samanta (2014) Strategic
Marketing in Fragile Economic Conditions, Published by
IGI Global, 2014.
• A member of editorial advisory board of Ecoforum Journal.
• A member of scientific committee and reviewer for The
Second International Conference On Marketing- ICOM
2014.
• Session Chairman, The First Conference of Integration
Between the Outcomes of Education and Labor Market in
Public and Private Sectors. Amman. 2011.
• A reviewer for International Journal of Business
Performance Management (IJBPM)- Inderscience
• A reviewer for Journal of Research in International Business
and Management.
• A reviewer for Journal of Islamic Marketing. Emerald
Voluntary works:
• Prepare special training for marketing department graduates
about” Self Marketing, preparing C.V, and doing job
interview. Faculty of Business, Al-Balqa Applied University.
• Al-Balqa Applied University, How to publish a research
paper, special training course for Academic staff. May,
2018.
• Al-Balqa Applied University, Qualitative Research Design,
special training course for Business School members. April,
2018.
• The Civil Status and Passport Department, Headquarters,
special training for Total Quality Management (TQM), The
European Foundation Model. March-2014.
Academic Memberships:
• Member of the Academy of Marketing-UK.
OTHER SKILLS:
• Languages: Arabic and English (speaking, writing, and
reading).

• Excellent Computer Skills (Microsoft Office Applications,
Internet, etc)
• Excellent Computer Skills in Other Commercial, Financial
and Statistical Analysis Packages (SPSS, Excel)
REFERENCES:
• Will be provided upon request

Ghazi al weshah c.v. 5-2019

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