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7 Steps for Delivering Next-Generation Digital Customer Service

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Modern contact centers support a variety of digital channels but many lack the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. This presentation offers 7 steps to help you design a successful digital strategy and enable your call center to deliver omnichannel customer experiences. For more information visit our website at www.genesys.com

Published in: Technology

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