The document discusses InTechnology's Geographic & Non-Geographic Number Translation Service (NTS) which allows businesses to take control of their call routing plans through features like call queues, menus, and voicemail to email. It highlights how the service can enhance customer service, generate revenue from 0844/0871 numbers, and increase disaster recovery capabilities. The core offering is the "MyInbound" web portal which gives users real-time control over call routing and features through a simple drag-and-drop interface.

1. non-geographic NUMBERs /
CALL ROUTING control /
nationwide presence /
increase sales /
PLAN disaster recoverY /
real-time stats /
generaTE income /
immediate set-up /
risk-free switching /
challenge us /

2. WHY CHOOSE INTECHNOLOGY?
ENHANCE CUSTOMER SERVICE
WITH REAL-TIME CONTROL
OVER CALL ROUTING PLANS /
Inbound allows customers
to change call plans in
real-time and
turn cost
into profit.* /
*source /
INTECHNOLOGY /

3. ANSWERiNg THE CALL FOR BETTER SERViCE /
Now more than ever, customers place huge value on the standard of service they receive when calling
a provider. With one of the most comprehensive call routing feature sets on the market, InTechnology’s
Geographic Non-Geographic Number Translation Service (NTS) allows businesses large and small to take
control of their call plans and use a suite of powerful tools to enhance customer experience.
OUR ‘iNBOUND’ PROPOSiTiON /
Through competitive ‘per minute’ rates on numbers such as 0845 and 0800 we can help you save vast amounts, and with equally attractive
charges for 0844 and 0871 prefixes, we can also help you generate or increase revenue.
PROVISIONING /
BILLING
WWW.MYINBOUND.COM
WWW
BILLING PLATFORM
STEP 2
STEP 1 STEP 3
08XX 01423 877 XXX
PSTN
Caller Recipient
Our tiered service ensures we can deliver the best solution whatever your company size, whether you’re a sole trader or a complex multi-site/
multi department organisation:
‘Point’ allows you to enjoy the benefits of ‘Path’ adds more features to the call routing ‘Pro’ allows you to enhance call routing with
a Geographic or Non-geographic number mix. You can decide how to deal with calls a full set of features, from call queues and
without having to commit to ‘surplus’ features. from a specific area, use our ‘distribution’ welcome message to menu options and
Instead you can focus on business-critical tool to manage workload and divert traffic voicemail to email functionality. You can even
tools such as ‘Time Control’ that means appropriately during busy periods. add campaign-specific announcements and
calls are less likely to be missed – or can be create ‘blacklists’ for unwanted callers.
‘captured’ outside working hours.

4. YOUR ‘iNBOUND’ CALL SERViCE /
‘MYiNBOUND’ WEB PORTAL: YOU’RE iN CONTROL /
Thanks to ‘MyInbound’, our user-friendly online customer management portal, you’re in control. There’s no
need to procure expensive hardware, administrators can enjoy consolidated functionality and your business
can tailor its voice routing plans to suit real-time demands.
CALL CONTROL /
Through a secure drag and drop interface, you can enable
and disable features to increase efficiency. You can tailor
distribution, control queuing, set disaster recovery plans, upload
announcements and more at the click of a mouse, empowering
you with real-time control.
With a real-time overview of calls made and received, you’ll be able to
monitor marketing campaigns to find out what’s working, and where,
and target future communications accordingly. You can put also proactive
measures in place to prepare for ‘spike’ periods such as Christmas, and
react to changes in customer behaviour at the click of a mouse.
Switching to InTechnology’s ‘Inbound’ service is risk-free and usually takes
just 5 days. Numbers can be allocated immediately for seamless migration.

5. FREE SPEND STRATEgY REViEW: 0800 983 2522 /
BENEFiTS OF ‘iNBOUND’ /
TURNiNg COST iNTO PROFiT /
You may currently take a significant amount of calls that
are unnecessary and concern issues that can be resolved
1 Improve customer loyalty retention
elsewhere, such as on your website. These calls could actually
Provide your customers with a single point of contact cost you money, but with low rate minutes from InTechnology
into your business. you could turn that cost into profit.
FROM ENgAgED TO ENgAgiNg /
2 Increase customer satisfaction
‘Inbound’ provides you with the flexibility to always route Nothing is more frustrating for customers than a busy line or
your inbound traffic to the right person or group, first time. unanswered phone call. With ‘Inbound’, you can configure
call plans to make sure everyone gets through, set plans
to route calls according to geographic location for a more
3 Increase disaster recovery (DR) capability
personalised customer experience and log abandoned calls
don’t get caught out. Instant dR functionality allows you
via email to alert you when a customer has ended their call
to plan for the unexpected, safe in the knowledge that
in the queue.
customers can always reach you.
4 And for added peace
4
of mind, our disaster
Generate income
recovery capability lets
With competitive ‘per minute’ rates, you can look forward to
you define a ‘plan b’ in
bigger margins when a customer calls you via an 0844, 0845,
case a line or number is
or 0871 number.
affected for any reason.
5 Stay in control
Use an extensive range of features to increase efficiency,
such as: menu options, call control (time, day, distribution,
destination), divert, personalised call whisper and welcome
messages.
CHALLENgE US /
‘Inbound’ is just one of the value-adding propositions within our managed services portfolio.
To learn more about how we could help you cut cost, build agility and increase productivity put us
to the test and ask for a FREE Spend Strategy Review.
Call: 0800 983 2522
PAUL STOREY / email: challenge@intechnology.com
PROdUCT SPECIALIST -
MObILE INTELLIGENT Visit: www.intechnology.com
NETWORk /
All content correct at time of going to press.

6. InTechnology Head Office InTechnology Reading InTechnology London
Central House Commensus House 17 St. Helen’s place
Beckwith Knowle 3-5 Worton Drive Bishopsgate
Harrogate reading London
HG3 1UG rG2 0TG EC3a 6DG
Tel: +44 (0)1423 850 000 Tel: +44 (0)870 777 7778 Tel: +44 (0)20 30 40 50 00
Fax: +44 (0)1423 850 001 Fax: +44 (0)870 777 7779 Fax: +44 (0)20 30 40 50 01
challenge@intechnology.com challenge@intechnology.com challenge@intechnology.com
www.intechnology.com www.intechnology.com www.intechnology.com
Network Data Data Unified Calls Instant
IP Telephony
Management Centres Comms Lines Comms

7. InTechnology Head Office InTechnology Reading InTechnology London
Central House Commensus House 17 St. Helen’s place
Beckwith Knowle 3-5 Worton Drive Bishopsgate
Harrogate reading London
HG3 1UG rG2 0TG EC3a 6DG
Tel: +44 (0)1423 850 000 Tel: +44 (0)870 777 7778 Tel: +44 (0)20 30 40 50 00
Fax: +44 (0)1423 850 001 Fax: +44 (0)870 777 7779 Fax: +44 (0)20 30 40 50 01
challenge@intechnology.com challenge@intechnology.com challenge@intechnology.com
www.intechnology.com www.intechnology.com www.intechnology.com
Network Data Data Unified Calls Instant
IP Telephony
Management Centres Comms Lines Comms