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Test Lead
Ganesh Kumar P
Email: astrogans@gmail.com
Mobile:+91 99410 13098
Summary
Over 9+ years of SIT, UAT & Operations experience in Compliance, AML, Retail Banking and Core Banking domain.
 Experience in SIT / UAT testing for AML / Compliance Applications – Detica, Mantas, Actimize
 Experience in SIT / UAT testing for UI systems – PeopleSoft, Athena Visualization Front-End Tool
 Experience in UAT testing for Core Banking - Source Systems, Channels, Email Management Systems
 Experience in reviewing the customer transactions and raise SAR based on their profile and nature
 Experience in Retail Banking operations, process & products design in Assets and Liabilities services
 Possess excellent team leading & managerial skills, with technical knowledge with proven ability in process
controls and creativity
Domain Expertise
 SIT / UAT testing
 AML & FCR
 Retail Banking - Assets & Liabilities
Professional Experience
From Apr 2016 till date : Scope International Pvt. Ltd.
Designation : Test Lead - GTM
Project-level details:
Project Title Project MAR (Market Abuse Regulation)
Project Size Large
Client Standard Chartered Bank
Duration April 2016 – till date
Location Chennai
Job Title Test Lead / Business Analyst
Defect Tracking Tool JIRA
Domain AML – Trade Surveillance
Product ‘First Derivatives’ - Delta Surveillance
Description The project aims to monitor money laundering activities in Trade-related transactions
through Orders and Trades execution, Buy-Sell Transactions under Foreign Exchanges
(FX) and Money Markets (MM) Markets.
Responsibilities  Leading a 6-member team as “Test Lead”
 Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix for
multiple source systems
 Understanding FRD, BRD and other requirement documents and assist the team in
their understanding
 Involved in Test Design – creation as well as review
 Involved in Test execution including Data Validation and UI Validation
 Performing Test Execution, Defect Logging and Management in JIRA
 Attend Defect Triage to assist Business Team in understanding the defects
2
Project Title PvB Mantas Scenario Fixes
Project Size Small
Client Standard Chartered Bank
Duration September 2016
Location Chennai
Job Title Test Lead / Tester
Defect Tracking Tool JIRA
Domain AML – Trade Surveillance
Product Mantas Surveillance System
Description The project addresses issues faced in the PvB Mantas Scenarios to improve alert
generation accuracy for 3 different Alert Scenarios
Also, the project consists of sourcing and displaying of additional information in Mantas UI
with ‘Trust Company’
Responsibilities  Handled the SIT of full project as a single-person, amidst of 3 simultaneously running
projects
 Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test
Closure documents
 Understanding FRD, BRD and raise clarification with the BA
 Involved in Test Design creation
 Involved in Test execution including Data Validation, Scenario Logic Validation and UI
Validation
 Involved in Defect Logging and Management in JIRA
 Completion of successful SIT Sign-off within the project timelines
Project Title CMS Enhancements for OBI Declarations
Project Size Medium
Client Standard Chartered Bank
Duration August 2016 – October 2016
Location Chennai
Job Title Test Lead
Defect Tracking Tool JIRA
Domain Human Resource Management
Products Conflicts Management System, PeopleSoft HCM
Description The project addresses the changes in the OBI (Outside Business Interest) flow in CMS
(Conflicts Management System) and manage the data-flow between the systems.
Also, the project covers the changes in the UI for the applicable users in both the above
applications.
Responsibilities  Handled the SIT Team of 2, amidst of 3 simultaneously running projects
 Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test
Closure documents
 Understanding FRD, BRD and raise clarification with the BA
 Involved in Test Design review and Clarification discussions with the stakeholders
 Supported Test execution including Data Validation and UI Validation
 Involved in Defect Management in JIRA
3
 Completed SIT execution successfully and provided sign-off within project timelines
Project Title EIM (Speak-Up) Enhancements
Project Size Small
Client Standard Chartered Bank
Duration September 2016 – till date
Location Chennai / Singapore
Job Title Test Lead / On-site UAT Co-ordinator
Defect Tracking Tool JIRA
Domain Human Resource Management
Products Enterprise Investigations Management System
Description The project caters the changes in EIM (Speak-Up module) to ensure that the additional
Management Info requirements introduced by FCA’s new Whistleblowing rules are met.
Responsibilities  Handlin the SIT Team of 2, amidst of 3 simultaneously running projects
 Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix
 Understanding FRD, BRD and raise clarification with the BA
 Involved in Test Design review and Clarification discussions with the stakeholders
 Identified by the Business Team to support UAT in Singapore with their execution
 Support Test execution including Data Validation and UI Validation
 Involve in Defect Management in JIRA
 Complete SIT execution successfully and provide Sign-off within the project timelines
Project Title Gifts and Entertainments (GnE) Enhancements – Release 1
Project Size Small
Client Standard Chartered Bank
Duration October 2016 – till date
Location Chennai
Job Title Test Lead
Defect Tracking Tool JIRA
Domain Human Resource Management
Products One Bank GnE System
Description The project addresses the IE11 compatibility changes in GnE system and Korea GnE
threshold changes.
Responsibilities  Handling the SIT Team of 1, amidst of 3 simultaneously running projects
 Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test
Closure documents
 Understanding FRD, BRD and raise clarification with the BA
 Involved in Test Design review and Clarification discussions with the stakeholders
 Support Test execution including Data Validation and UI Validation
 Involve in Defect Management in JIRA
 Complete SIT execution successfully and provide Sign-off within the project timelines
4
From Oct 2013 till Mar 2016 : Maveric Systems Ltd.
Designation : Associate Test Lead - Application Assurance
Project-level details:
Project Title Project Athena
Client Citibank (APAC)
Duration April 2015 – December 2015
Location Chennai (offshore)
Job Title Offshore Test Coordinator
Defect Tracking Tool HP Quality Center
Domain AML (Anti-Money Laundering)
Description The aim of the project is to automate the non-judgmental part of AML Analysts’ alert / case
investigation and disposition.
The project aims to reduce the manual effort, delivery TAT reduction, increase efficiency.
The project comprises of conducting UAT through Data Validation, Insights Logic
Validation & Visualization Front-End Validation.
Responsibilities  Leading a 7-member team as “Off-shore Test Coordinator”
 Interacting with the Client as Offshore SPOC and task allocation to the team
 Understanding FRD, BRD and other requirement documents
 Raising Clarifications and highlight requirement gaps
 Involved in Test design – creation as well as review
 Involved in Test execution across the UAT cycles like Data Validation, Insights Logic
Validation & Visualization Front-End Validation
 Performing Test Execution, Defect Logging and Management in HP Quality Center
 Preparation of Test Metrics like Design / Execution Coverage, Productivity, Effort
Estimation, etc. and circulate with the Management & Client
Project Title PFG Recommendations
Client Citibank (APAC & EMEA)
Duration October 2013 – March 2015
Location Warsaw (Poland), Chennai (India) & Kuala Lumpur (Malaysia)
Job Title Onsite Test Coordinator
Defect Tracking Tool HP Quality Center
Domain AML
Description The aim of the project is to implement changes in AML Monitoring System as
recommended by Promontory Financial Group (PFG).
The changes include implementation of new Detection Scenarios, Data Enrichment and
Enhancing exiting Detection Scenarios.
Testing scope involves User Acceptance Testing of various phases of functionalities
including Data Validation, Scenario Logic Validation, Customer Roll-up validation and
workflow Regression.
Responsibilities  Training the newly-formed AML Team through ‘AML-Boot Camps’ with the basics of
AML and Test approach
 Was part of the Core-Team hurled to Citi-Warsaw, to understand Citi testing approach
and Requirement Gathering
5
 Preparation of Clarification Document and Test Scripts for the Global Citi-AML UAT
team, upon return to Chennai
 Leading a team of 25 members (including clients) in Kuala Lumpur as the “Onsite Test
Coordinator”
 Execution of test cases, review of testing progress and handling defect calls
 Defect Detection and Tracking and overall Defect Management in HP Quality Center
 Coordinating with the stakeholders - UAT, Compliance and Development teams
 Preparation of Status Reports (DSR, WSR) and performing Test Closure activities
 Conduct regular training to team members on test approach and queries on Scenario
logic
 Writing SQL Queries to extract data for execution
From 2010 to 2013 : Standard Chartered - Scope International Pvt. Ltd
Designation : AML Analyst
Job Description
Transaction Surveillance Unit (TSU):
To analyze the heightened risk individuals / entities against the existing customers of Standard Chartered Bank and
escalate potential true matches in the analysis.
To check the alerts processed by the Junior Analyst / Analyst and close any false positive matches and to create a
case from any potential ML scenarios based on specific Red Flags and Detection Scenarios available for the particular
country.
To process the cases those triggered in the AML Surveillance System (Detica Norkom) due to unusual transaction
pattern.
To analyze the customer / non-customer (KYC / KYCC) transaction pattern and escalate any suspicious activity to
the Regulators through the proper channel by raising a Suspicious Activity Report (SAR).
To review the alerts that were auto-closed by the Detica Surveillance System and process any exceptions that were
missed by the system and to support the team at all level of processing, i.e., alerts, cases review, Manager Review,
Referral to In-country / RFCIO, Reporting, etc.
Customer Screening Unit (CSU):
To identify Watch List persons like terrorists, PEP, Narcotic King Pins, etc. and make sure that the Bank is clean from
their accounts and transactions.
To identify and highlight suspicious transactions in the customers’ account and raise Suspicious Activity Report (SAR)
against the highlighted customer and handle Regulatory Alerts
Co-ordinate with the In-country personals from SAR till its closure, to protect the Bank from Reputational as well as
financial loss at any cost.
Work on alerts investigations with the Name Screening Policy, where the risk individuals and entities are matched
and identified against the existing customers of the Bank.
6
Follow Sanctions Procedure for all the 6 US-Sanction Countries and make sure that the Bank is at no risk of sanction
breach at any level.
From 2007 to 2010 : Standard Chartered Bank
Designation : Senior Officer - RBI / BO Escalations
Job Description
To resolve customer complaints escalated to the Reserve Bank of India (RBI) and the Banking Ombudsmen (BO)
and revert to the Regulators within the stipulated time frame.
To handle complaints escalated to Head - Service for both Liability & Assets products offered by Standard Chartered
Bank.
To handle customers with due respect while resolving their issues with the Bank.
Manage, motivate and train newly joined team members with the familiarity of both system as well as query handling
part.
Co-ordinate with other units in the Bank and provide an efficient and quality resolution to customer complaints within
the applicable TAT (Turn Around Time).
From 2006 to 2007 : Bajarang Engineering College
Designation : Lecturer – Dept. of Physics
From 2005 to 2006 : M N Saha Centre of Space
Studies, University of Allahabad
Designation : Research Assistant – Weather Analysis
Nature of Work : Worked as a Research Assistant at M N Saha Centre of Space
Studies, University of Allahabad under ISRO sponsored research
project entitled “Study of Low-Order Atmosphere-Ocean Model”.
Involved in mathematical modelling using Nonlinear Dynamics and
simulation of atmospheric dynamics and their study.
From 2004 to 2005 : Govt. Arts & Science College, Tindivanam
Designation : Guest Lecturer, Physics Dept.
7
Project Experience Snapshot
SIT Testing o Industry : Compliance / AML Applications
Responsibilities:
o Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability
Matrix, Test Closure documents
o Understanding FRD, BRD and other requirement documents and assist the
team in their understanding
o Involved in Test Design – creation / review
o Involved in Test execution including Data Validation and UI Validation
o Performing Test Execution, Defect Logging and Management in JIRA
o Attend Defect Triage to assist Business Team in understanding the defects
o Completion of successful SIT Sign-off within the project timelines
UAT Testing o Industry : AML applications
Responsibilities:
o Leading multiple teams as “Off-shore / Onsite Test Coordinator” and
interact with the Client
o Understanding FRD, BRD and other requirement documents
o Raising Clarifications and highlight requirement gaps
o Involved in Test design – creation as well as review
o Involved in Test execution across the UAT cycles like Data Validation,
Insights Logic Validation & Visualization Front-End Validation
o Performing Test Execution, Defect Logging and Management in HP
Quality Center
o Training the newly-formed AML Team through ‘AML-Boot Camps’ with the
basics of AML and Test approach
o Coordinating with the stakeholders - UAT, Compliance and Development
teams
o Preparation of Status Reports (DSR, WSR) and performing Test Closure
activities
o Preparation of Test Metrics like Design / Execution Coverage,
Productivity, Effort Estimation, etc. and circulate with the Management &
Client
o Conduct regular training to team members on test approach and queries
on Scenario logic
o Writing SQL Queries to extract data for execution
o Industry : Retail Banking applications
Responsibilities:
o Did extensive testing of eBBS functionality and data-mapping from
existing HOGAN mainframe.
o Individually represented CCU in the UAT testing, DR run& launch of
eBBS.
o Got appreciations from the Manager, Senior Manager & Head, CCU, as
well as Service Quality (SQ) Managers, for my efficiency and
improvisation while eBBSUAT Testing and DR run.
o Tested different modes to improve the ways of replying to customer’s
Internet banking queries through KANA and successfully implemented the
same.
8
o Did UAT Testing during the migration of Standard Chartered Bank’s
Internet banking platform to Meridea and highlighted the bugs in online
transaction limit restrictions, online DD request form, etc to the Net
banking team. Above mentioned corrections provided during the test
launch of Meridea, helped in reducing the customer complaints during the
live launch of the same.
AML – Financial Crime
Risk
o Industry: Compliance
Responsibilities:
o Identified heightened risk individuals & entities and reported the same to
the respective countries, to avoid financial and reputational loss to the
Bank.
o Received appreciations from the Management and the In-country on
several occasions for highlighting unusual activities in the customer’s
accounts, which were previously overlooked upon.
o Initiated alert / case processing from day-1, both in TSU & CSU, based on
the extensive knowledge on Retail Banking products like CASA, Deposits,
Credit Cards & Loans.
o Proactively manage the team and teammates efficiently in the absence of
Team Leaders, such that the expected day’s output if fulfilled by the team.
o Identified the qualities and potentials within the teammates and guided
them in increasing the productivity efficiently.
o Keeping track on all the alerts & cases without any TAT breach.
o Successfully processed alerts (thrice at different instances) containing
2000+ hits within a single day, without error and received appreciations
from within the team and Senior Management.
Banking Services o Industry : Retail Banking - Assets & Liabilities
Responsibilities:
o Single-handedly reduced the total pending RBI-BO Escalation queue
number to 4 from 74 cases (along with an average daily inflow of 8-10
cases), within 3 months.
o Innovatively wrote a “batch” file, for faster loading of KANA (email
management system), resulting in the usage of the mentioned batch file
by almost everyone in CCU.
o Specialized in resolving customer issues pertaining to Internet banking
facility and handled escalated Internet banking cases.
o Pointed out the access need of specific Meridea reports for CCU users in
the Back End platform (Back Office), to improve the TAT and quality of
resolving customer issues.

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9+ Years AML Testing and Banking Expert

  • 1. Test Lead Ganesh Kumar P Email: astrogans@gmail.com Mobile:+91 99410 13098 Summary Over 9+ years of SIT, UAT & Operations experience in Compliance, AML, Retail Banking and Core Banking domain.  Experience in SIT / UAT testing for AML / Compliance Applications – Detica, Mantas, Actimize  Experience in SIT / UAT testing for UI systems – PeopleSoft, Athena Visualization Front-End Tool  Experience in UAT testing for Core Banking - Source Systems, Channels, Email Management Systems  Experience in reviewing the customer transactions and raise SAR based on their profile and nature  Experience in Retail Banking operations, process & products design in Assets and Liabilities services  Possess excellent team leading & managerial skills, with technical knowledge with proven ability in process controls and creativity Domain Expertise  SIT / UAT testing  AML & FCR  Retail Banking - Assets & Liabilities Professional Experience From Apr 2016 till date : Scope International Pvt. Ltd. Designation : Test Lead - GTM Project-level details: Project Title Project MAR (Market Abuse Regulation) Project Size Large Client Standard Chartered Bank Duration April 2016 – till date Location Chennai Job Title Test Lead / Business Analyst Defect Tracking Tool JIRA Domain AML – Trade Surveillance Product ‘First Derivatives’ - Delta Surveillance Description The project aims to monitor money laundering activities in Trade-related transactions through Orders and Trades execution, Buy-Sell Transactions under Foreign Exchanges (FX) and Money Markets (MM) Markets. Responsibilities  Leading a 6-member team as “Test Lead”  Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix for multiple source systems  Understanding FRD, BRD and other requirement documents and assist the team in their understanding  Involved in Test Design – creation as well as review  Involved in Test execution including Data Validation and UI Validation  Performing Test Execution, Defect Logging and Management in JIRA  Attend Defect Triage to assist Business Team in understanding the defects
  • 2. 2 Project Title PvB Mantas Scenario Fixes Project Size Small Client Standard Chartered Bank Duration September 2016 Location Chennai Job Title Test Lead / Tester Defect Tracking Tool JIRA Domain AML – Trade Surveillance Product Mantas Surveillance System Description The project addresses issues faced in the PvB Mantas Scenarios to improve alert generation accuracy for 3 different Alert Scenarios Also, the project consists of sourcing and displaying of additional information in Mantas UI with ‘Trust Company’ Responsibilities  Handled the SIT of full project as a single-person, amidst of 3 simultaneously running projects  Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test Closure documents  Understanding FRD, BRD and raise clarification with the BA  Involved in Test Design creation  Involved in Test execution including Data Validation, Scenario Logic Validation and UI Validation  Involved in Defect Logging and Management in JIRA  Completion of successful SIT Sign-off within the project timelines Project Title CMS Enhancements for OBI Declarations Project Size Medium Client Standard Chartered Bank Duration August 2016 – October 2016 Location Chennai Job Title Test Lead Defect Tracking Tool JIRA Domain Human Resource Management Products Conflicts Management System, PeopleSoft HCM Description The project addresses the changes in the OBI (Outside Business Interest) flow in CMS (Conflicts Management System) and manage the data-flow between the systems. Also, the project covers the changes in the UI for the applicable users in both the above applications. Responsibilities  Handled the SIT Team of 2, amidst of 3 simultaneously running projects  Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test Closure documents  Understanding FRD, BRD and raise clarification with the BA  Involved in Test Design review and Clarification discussions with the stakeholders  Supported Test execution including Data Validation and UI Validation  Involved in Defect Management in JIRA
  • 3. 3  Completed SIT execution successfully and provided sign-off within project timelines Project Title EIM (Speak-Up) Enhancements Project Size Small Client Standard Chartered Bank Duration September 2016 – till date Location Chennai / Singapore Job Title Test Lead / On-site UAT Co-ordinator Defect Tracking Tool JIRA Domain Human Resource Management Products Enterprise Investigations Management System Description The project caters the changes in EIM (Speak-Up module) to ensure that the additional Management Info requirements introduced by FCA’s new Whistleblowing rules are met. Responsibilities  Handlin the SIT Team of 2, amidst of 3 simultaneously running projects  Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix  Understanding FRD, BRD and raise clarification with the BA  Involved in Test Design review and Clarification discussions with the stakeholders  Identified by the Business Team to support UAT in Singapore with their execution  Support Test execution including Data Validation and UI Validation  Involve in Defect Management in JIRA  Complete SIT execution successfully and provide Sign-off within the project timelines Project Title Gifts and Entertainments (GnE) Enhancements – Release 1 Project Size Small Client Standard Chartered Bank Duration October 2016 – till date Location Chennai Job Title Test Lead Defect Tracking Tool JIRA Domain Human Resource Management Products One Bank GnE System Description The project addresses the IE11 compatibility changes in GnE system and Korea GnE threshold changes. Responsibilities  Handling the SIT Team of 1, amidst of 3 simultaneously running projects  Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test Closure documents  Understanding FRD, BRD and raise clarification with the BA  Involved in Test Design review and Clarification discussions with the stakeholders  Support Test execution including Data Validation and UI Validation  Involve in Defect Management in JIRA  Complete SIT execution successfully and provide Sign-off within the project timelines
  • 4. 4 From Oct 2013 till Mar 2016 : Maveric Systems Ltd. Designation : Associate Test Lead - Application Assurance Project-level details: Project Title Project Athena Client Citibank (APAC) Duration April 2015 – December 2015 Location Chennai (offshore) Job Title Offshore Test Coordinator Defect Tracking Tool HP Quality Center Domain AML (Anti-Money Laundering) Description The aim of the project is to automate the non-judgmental part of AML Analysts’ alert / case investigation and disposition. The project aims to reduce the manual effort, delivery TAT reduction, increase efficiency. The project comprises of conducting UAT through Data Validation, Insights Logic Validation & Visualization Front-End Validation. Responsibilities  Leading a 7-member team as “Off-shore Test Coordinator”  Interacting with the Client as Offshore SPOC and task allocation to the team  Understanding FRD, BRD and other requirement documents  Raising Clarifications and highlight requirement gaps  Involved in Test design – creation as well as review  Involved in Test execution across the UAT cycles like Data Validation, Insights Logic Validation & Visualization Front-End Validation  Performing Test Execution, Defect Logging and Management in HP Quality Center  Preparation of Test Metrics like Design / Execution Coverage, Productivity, Effort Estimation, etc. and circulate with the Management & Client Project Title PFG Recommendations Client Citibank (APAC & EMEA) Duration October 2013 – March 2015 Location Warsaw (Poland), Chennai (India) & Kuala Lumpur (Malaysia) Job Title Onsite Test Coordinator Defect Tracking Tool HP Quality Center Domain AML Description The aim of the project is to implement changes in AML Monitoring System as recommended by Promontory Financial Group (PFG). The changes include implementation of new Detection Scenarios, Data Enrichment and Enhancing exiting Detection Scenarios. Testing scope involves User Acceptance Testing of various phases of functionalities including Data Validation, Scenario Logic Validation, Customer Roll-up validation and workflow Regression. Responsibilities  Training the newly-formed AML Team through ‘AML-Boot Camps’ with the basics of AML and Test approach  Was part of the Core-Team hurled to Citi-Warsaw, to understand Citi testing approach and Requirement Gathering
  • 5. 5  Preparation of Clarification Document and Test Scripts for the Global Citi-AML UAT team, upon return to Chennai  Leading a team of 25 members (including clients) in Kuala Lumpur as the “Onsite Test Coordinator”  Execution of test cases, review of testing progress and handling defect calls  Defect Detection and Tracking and overall Defect Management in HP Quality Center  Coordinating with the stakeholders - UAT, Compliance and Development teams  Preparation of Status Reports (DSR, WSR) and performing Test Closure activities  Conduct regular training to team members on test approach and queries on Scenario logic  Writing SQL Queries to extract data for execution From 2010 to 2013 : Standard Chartered - Scope International Pvt. Ltd Designation : AML Analyst Job Description Transaction Surveillance Unit (TSU): To analyze the heightened risk individuals / entities against the existing customers of Standard Chartered Bank and escalate potential true matches in the analysis. To check the alerts processed by the Junior Analyst / Analyst and close any false positive matches and to create a case from any potential ML scenarios based on specific Red Flags and Detection Scenarios available for the particular country. To process the cases those triggered in the AML Surveillance System (Detica Norkom) due to unusual transaction pattern. To analyze the customer / non-customer (KYC / KYCC) transaction pattern and escalate any suspicious activity to the Regulators through the proper channel by raising a Suspicious Activity Report (SAR). To review the alerts that were auto-closed by the Detica Surveillance System and process any exceptions that were missed by the system and to support the team at all level of processing, i.e., alerts, cases review, Manager Review, Referral to In-country / RFCIO, Reporting, etc. Customer Screening Unit (CSU): To identify Watch List persons like terrorists, PEP, Narcotic King Pins, etc. and make sure that the Bank is clean from their accounts and transactions. To identify and highlight suspicious transactions in the customers’ account and raise Suspicious Activity Report (SAR) against the highlighted customer and handle Regulatory Alerts Co-ordinate with the In-country personals from SAR till its closure, to protect the Bank from Reputational as well as financial loss at any cost. Work on alerts investigations with the Name Screening Policy, where the risk individuals and entities are matched and identified against the existing customers of the Bank.
  • 6. 6 Follow Sanctions Procedure for all the 6 US-Sanction Countries and make sure that the Bank is at no risk of sanction breach at any level. From 2007 to 2010 : Standard Chartered Bank Designation : Senior Officer - RBI / BO Escalations Job Description To resolve customer complaints escalated to the Reserve Bank of India (RBI) and the Banking Ombudsmen (BO) and revert to the Regulators within the stipulated time frame. To handle complaints escalated to Head - Service for both Liability & Assets products offered by Standard Chartered Bank. To handle customers with due respect while resolving their issues with the Bank. Manage, motivate and train newly joined team members with the familiarity of both system as well as query handling part. Co-ordinate with other units in the Bank and provide an efficient and quality resolution to customer complaints within the applicable TAT (Turn Around Time). From 2006 to 2007 : Bajarang Engineering College Designation : Lecturer – Dept. of Physics From 2005 to 2006 : M N Saha Centre of Space Studies, University of Allahabad Designation : Research Assistant – Weather Analysis Nature of Work : Worked as a Research Assistant at M N Saha Centre of Space Studies, University of Allahabad under ISRO sponsored research project entitled “Study of Low-Order Atmosphere-Ocean Model”. Involved in mathematical modelling using Nonlinear Dynamics and simulation of atmospheric dynamics and their study. From 2004 to 2005 : Govt. Arts & Science College, Tindivanam Designation : Guest Lecturer, Physics Dept.
  • 7. 7 Project Experience Snapshot SIT Testing o Industry : Compliance / AML Applications Responsibilities: o Preparation of Test Strategy, Test Plan, Clarification Tracker, Traceability Matrix, Test Closure documents o Understanding FRD, BRD and other requirement documents and assist the team in their understanding o Involved in Test Design – creation / review o Involved in Test execution including Data Validation and UI Validation o Performing Test Execution, Defect Logging and Management in JIRA o Attend Defect Triage to assist Business Team in understanding the defects o Completion of successful SIT Sign-off within the project timelines UAT Testing o Industry : AML applications Responsibilities: o Leading multiple teams as “Off-shore / Onsite Test Coordinator” and interact with the Client o Understanding FRD, BRD and other requirement documents o Raising Clarifications and highlight requirement gaps o Involved in Test design – creation as well as review o Involved in Test execution across the UAT cycles like Data Validation, Insights Logic Validation & Visualization Front-End Validation o Performing Test Execution, Defect Logging and Management in HP Quality Center o Training the newly-formed AML Team through ‘AML-Boot Camps’ with the basics of AML and Test approach o Coordinating with the stakeholders - UAT, Compliance and Development teams o Preparation of Status Reports (DSR, WSR) and performing Test Closure activities o Preparation of Test Metrics like Design / Execution Coverage, Productivity, Effort Estimation, etc. and circulate with the Management & Client o Conduct regular training to team members on test approach and queries on Scenario logic o Writing SQL Queries to extract data for execution o Industry : Retail Banking applications Responsibilities: o Did extensive testing of eBBS functionality and data-mapping from existing HOGAN mainframe. o Individually represented CCU in the UAT testing, DR run& launch of eBBS. o Got appreciations from the Manager, Senior Manager & Head, CCU, as well as Service Quality (SQ) Managers, for my efficiency and improvisation while eBBSUAT Testing and DR run. o Tested different modes to improve the ways of replying to customer’s Internet banking queries through KANA and successfully implemented the same.
  • 8. 8 o Did UAT Testing during the migration of Standard Chartered Bank’s Internet banking platform to Meridea and highlighted the bugs in online transaction limit restrictions, online DD request form, etc to the Net banking team. Above mentioned corrections provided during the test launch of Meridea, helped in reducing the customer complaints during the live launch of the same. AML – Financial Crime Risk o Industry: Compliance Responsibilities: o Identified heightened risk individuals & entities and reported the same to the respective countries, to avoid financial and reputational loss to the Bank. o Received appreciations from the Management and the In-country on several occasions for highlighting unusual activities in the customer’s accounts, which were previously overlooked upon. o Initiated alert / case processing from day-1, both in TSU & CSU, based on the extensive knowledge on Retail Banking products like CASA, Deposits, Credit Cards & Loans. o Proactively manage the team and teammates efficiently in the absence of Team Leaders, such that the expected day’s output if fulfilled by the team. o Identified the qualities and potentials within the teammates and guided them in increasing the productivity efficiently. o Keeping track on all the alerts & cases without any TAT breach. o Successfully processed alerts (thrice at different instances) containing 2000+ hits within a single day, without error and received appreciations from within the team and Senior Management. Banking Services o Industry : Retail Banking - Assets & Liabilities Responsibilities: o Single-handedly reduced the total pending RBI-BO Escalation queue number to 4 from 74 cases (along with an average daily inflow of 8-10 cases), within 3 months. o Innovatively wrote a “batch” file, for faster loading of KANA (email management system), resulting in the usage of the mentioned batch file by almost everyone in CCU. o Specialized in resolving customer issues pertaining to Internet banking facility and handled escalated Internet banking cases. o Pointed out the access need of specific Meridea reports for CCU users in the Back End platform (Back Office), to improve the TAT and quality of resolving customer issues.