1. Balamurugan Rajendran
Professional Synopsis
Education Background
Degree/Course College/University
Year of
Passing
Bachelor of Technology
(Information Technology)
Bharathidasan Institute of
Technology, Bharathidasan University.
2010
 A competent professional having 60 months of experience in the field of Information Technology in
development, Quality Assurance, Business and Transitioning of projects in Insurance domain.
 Worked as Team Lead for the account – Travelers Indemnity Company from both Project Delivery &
Management aspects.
 Well acquainted with Project Quality Assurance, Configuration Management System and STLC lifecycle.
 My core experience is in Testing for Insurance Domain – specialized in Claims in concepts for Auto and
WC LOB’s.
 A thorough professional with a proactive attitude, capable of thinking in and out of the box, generating
new design solutions and ideas which were well received by customers.
 Possess impeccable talent, excellent interpersonal, communication and organizational skills with
proven abilities in Team management, Delivery Capability, Coordination, Customer relationship,
Planning and Owning the commitment
 Involved in Project Planning, Strategizing, Estimation, Tracking & Reporting and ensured 100%
compliance to Quality assurance norms & guidelines
 Involved in the Project Management activities like Billing & Invoicing, Metrics Management & Resource
Management and Process Improvement activities like Audits.
 Spearheaded the entire certification drive to the team to have them certified in various avenues such
as agile, domain and other technical aspects.
 Active member in Team building activities and Event Management by organizing and participating in
innovation fair, debates and high impact presentations.
 Received delivery excellence award from customers for Strata Care and ICD 10 project.
 Received accolades from clients for offering support on demand.
 Possesses thorough exposure in QTP, UFT, SOAPUI, Beyond Compare.

2. Technical Skills & Competency
Primary Skills Project Management, STLC, Test Management, Defect Management
Domain knowledge Insurance and Health Care.
OS & Technology
Used
Windows XP/NT/7,.NET, C#, Mainframe
Databases DB2, IMS.
SDLC methodologies Water fall Iterative and Agile
Tools used HP ALM Quality Center 12, HP QTP, UFT, Selenium, SOAPUI, MQMON, AQT,
Beyond Compare
Certifications
International Software Testing Qualification Board (ISTQB) foundation level professional.
Cognizant Certified Professional in General Insurance, Commercial Insurance, Quality Center, Insurance
in Claims, Underwriting principle and Quick Tech Professional(QTP).
Contact Details
Mobile No. +18603286193
E-mail id – balrajendran@outlook.com
Relevant Project Experience
Organization: Cognizant Technology Solutions
Project #1
Title Xerox Platform Migration
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 12, .NET, XML, DB2, UFT, Beyond Compare, IMS
Team Size 5
Role QA Lead (Automation & Functional) - Onshore
Period Feb 2016 – Till date

3. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
Xerox is the Travelers Vendor, hired to provide services for Auto First Party Medical, Auto Liability,
General Liability and Workers Compensation claim medical bills scanning and indexing. Beginning with
Auto and Liability, the Xerox medical bill scanning process was implemented in 2010 on Xerox MCP2
platform. Workers Compensation was implemented shortly after, but on the newer, enhanced MCP3
platform.
So the purpose and benefits of this project implementation is to migrate Auto and Liability medical
bills scanning process from MCP2 to MCP3 platform to provide consistency across all LOBs and to be
able to realize the benefits of the improved platform.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible at Travelers side to get the deliveries on time from the Xerox vendor.
 Responsible for Scoping, Test Planning, Strategizing & Estimation
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Onshore Team Management, Task allocation & Coordination with offshore &
mentoring new resources.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
Project #2
Title Specialized Resource Referral – Enhanced 5010
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 12, .NET, XML, DB2, AQT, IMS, UFT
Team Size 3
Role QA Lead - Onshore
Period Oct 2015 – Feb 2016

4. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
The Enhanced 5010 Project allows for WC medical bill savings information gained through vendor billing
agreements to be transmitted back to Travelers. The involved vendors are Healthesystem, P2P and
Strata Care. Vendor changes allows receipt of Enhanced provider billing data on key medical services
like Durable Medical Equipment(DME), Home Health, Transportation, Translation and Physical Medicine.
Travelers receives the benefit of tracking these services more closely, as well as gaining the
information necessary to quantify ‘percent of savings’ for these services. Benefits of this
implementation is Travelers now able to identify the amount of savings that are being gained, track
their network penetration and apply the applicable services to the claim file as expenses.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible at Travelers side to get the deliveries on time from the Healthesystem, P2P
and Strata Care vendors.
 Responsible for Scoping, Test Planning, Strategizing & Estimation
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Onshore Team Management, Task allocation & Coordination with offshore &
mentoring new resources.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
Project #3
Title ICD 10
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 12.0, AQT, QTP, NET, XML, DB2, IMS
Team Size 5
Role Test Lead - Offshore
Period May 2015 – Sep 2015

5. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
On October 1, 2015, the ICD-10 code sets used to report medical diagnoses and inpatient procedures
will be introduced. Medical Bill Data feeds will contain ICD-9 & ICD-10 codes post October 1st for a
period of time. Testing of ICD-9 and ICD-10 codes is in scope for this strategic enhancement.
ICD-10 is the 10th revision of the International Statistical Classification of Diseases and Related Health
Problems (ICD), a medical classification list by the World Health Organization (WHO). It codes for
diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external
causes of injury or diseases.
ICD-10 is much more than a technology implementation/roll-out and is dependent on other criteria,
both internal (i.e., business context) and external (i.e., business partners).
Major version of this project was implemented during Aug 2014 and the Enhanced business
requirements are implemented in this project to obtain more quality data from the medical bills.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible at Travelers side to get the deliveries on time from the Xerox, Healthesystem,
P2P, PPO, Mitchell and Strata Care vendors.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #4
Title Mitchell Upgrade 8.5
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 11.0, .NET, AQT, XML, DB2, IMS
Team Size 3
Role QA Lead - Offshore
Period Feb 2015 – May 2015

6. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and -
Hartford, Connecticut with significant operations in New York.
Project Description:
Travelers claim Repricing service upgraded to use Decision Point V8.5 vs the Decision point V8.0 being
used in the year 2015. Until May 2015, Travelers used Decision Point V8.0 by Mitchell Medical for the
purpose of Auto and Liability claim re-pricing. Mitchell has thereafter released for versions for Decision
Point 8.1 to 8.5 which address some compliance requirements as well as technical enhancements for
better maintenance and performance.
Purpose of this project implementation is to address the compliance issues that could result in
regulatory fines, to use the latest EDI format and also the minimizing the risk of overpaying First Party
Medical bills due to workarounds.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible at Travelers side to get the deliveries on time from the Xerox and Mitchell
vendors.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #5
Title WC Premium Pipeline
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 11.0, .NET, SOAP UI, QTP, AQT, XML, DB2, IMS
Team Size 5
Role QA Lead - Offshore
Period Sep 2014 – Feb 2015

7. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
The Workers Compensation – Premium Pipeline (PPL) project is to provide support for New Enterprise
WC policies within the Select Market via Premium Pipeline for Country wide states. New functionalities
are being introduced to support Policy/Coverage against PPL WC Policies, Coverage Verifications,
Summary Policy information and Policy Change notification.
WC Pipeline Countrywide implementation required integration with BI Pipeline and Loss DB.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #6
Title ICD 10
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 11.0, AQT, SQL, QTP, .NET, XML, DB2, IMS
Team Size 15
Role QA Lead - Offshore
Period May 2014 – Aug 2014

8. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
On October 1, 2015, the ICD-10 code sets used to report medical diagnoses and inpatient procedures
will be introduced. Medical Bill Data feeds will contain ICD-9 & ICD-10 codes post October 1st for a
period of time. Testing of ICD-9 and ICD-10 codes is in scope for this strategic enhancement.
ICD-10 is the 10th revision of the International Statistical Classification of Diseases and Related Health
Problems (ICD), a medical classification list by the World Health Organization (WHO). It codes for
diseases, signs and symptoms, abnormal findings, complaints, social circumstances, and external
causes of injury or diseases.
ICD-10 is much more than a technology implementation/roll-out and is dependent on other criteria,
both internal (i.e., business context) and external (i.e., business partners).
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible at Travelers side to get the deliveries on time from the Xerox, Healthesystem,
P2P, PPO, Mitchell and Strata Care vendors.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #7
Title WC Participants
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC 11.0, .NET, XML, DB2, IMS
Team Size 5
Role QA Lead
Period Feb 2014 – May 2014

9. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
Participants being critical functionality were part of legacy to asp.Net migration series which aimed
out eliminating green screen and bringing up latest technology developed applications. Participant’s
primary is the key driving factor in the insurance industry, where the contacts that are related to the
claim are being fetched with this functionality.
Having 2 migrations in pipeline, the project had data conversion from one DB model/mainframe
segments to an exclusive new DB with extended field values validation. We performed functional
testing, application integration testing, batch/bmp testing, data conversion validations etc. This
initiative was a part of strategic move in Travelers Indemnity company projects.
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #8
Title Strataware
Client Travelers
Operating System Windows XP
Tools & Technology
Used QC, .NET, XML, DB2, IMS
Team Size 5
Role Test Lead
Period May 2012 – Feb 2014

10. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
Strataware conversion project replaces the existing Workers Comp Medical Bill re-pricing (MedBillPro)
application.
Implementation of Strataware permits
 More plug and play capacity (Network and Vendor linkages more diverse)
 Reduction in manual processes (Automated PPO recon, enhanced auto release, enhanced
compliance library)
 Flexibility and Speed (Faster rules system in SW, Faster fee schedules)
 Enterprise opportunities (Better analytics, improved provider file and granular savings bucket)
 Reduction in vendor dependencies (Hub concept for data, more streamlined and standardized
interfaces)
 Ease at desk (Adjuster Portal enhancements, Fully integrated compliance library and improved
allowance calculator).
Roles & Responsibilities:
 Responsible for Project Management from Project Initiation through Closure.
 Responsible for identifying Risks and document in Risk Management Review reports.
 Responsible for adhering process compliance for internal audits.
 Provide QA process flow and device metrics for client reporting on testing metrics.
 Responsible for Scoping, Test Planning, Strategizing & Estimation using TCP methodology.
 Responsible for monitoring & tracking project details and milestone dates.
 Responsible for Status reporting like Weekly Status Reports & dashboard presentations for
customer.
 Responsible for Offshore Team Management, Task allocation, Coordination & Mentoring
new resources.
 Involved in Reporting of the Test results and Test Summary of the projects to onsite
counterparts.
 Facilitated resolutions & handled escalations.
 Ensured 100% compliance to quality assurance norms and guidelines.
 Onsite/offshore Coordination.
Project #9
Title Claim Handling Platform
Client Travelers
Operating System Windows XP
Tools & Technology
Used HP ALM QC, AQT, .NET, XML, DB2, IMS
Team Size 20
Role Team Member
Period Sep 2011 – May 2012

11. Client Description:
The Travelers Companies is the largest American insurance company by market value. It is also the
second largest writer of U.S. commercial property casualty and the third largest writer of U.S. personal
insurance through independent agents. Traveler’s headquarters is located in St. Paul, Minnesota and
Hartford, Connecticut with significant operations in New York.
Project Description:
Claim Handling Platform implementation was part of legacy to asp.Net migration series which aimed
out eliminating green screen and bringing up latest technology developed applications. Entire Claim
Handling (CHP) functionalities were migrated from .Net to ASP platform.
Roles & Responsibilities:
 Responsible for delivering the allocated task without any issues in the stipulated
timeframe.
 Involved in functional’ Integration and End to End testing.
 Responsible for adhering process compliance.