1.  Plover Cottage  Bedford Bank West  Welney  PE14 9RJ 
 Phone 01354 610075 
 Email: frances.e.woods@btinternet.com 
 View my profile on www.linkedin.com/in/franceswoodsplovercottage 
Frances Woods
• Proactive teacher and trainer with excellent interpersonal skills.
• ITIL, RSPH, PRINCE 2, BA (Hons), Cert. Ed.
Career
Aug 2014 to
present
Skills Development and English Lecturer at College of West Anglia.
Teaching Functional Skills and GCSE English to students aged 16+.
Authoring and developing videos and e-learning for MOODLE.
Dec 2011 to
Aug 2014
Store Trainer at Sainsbury’s Ely. Delivering training in: food safety,
customer service, H&S, compliance and induction. Training plans
and training needs analysis. Coaching and maintaining portfolios for
Job Related Qualifications (JRQ). Representing the store on audits
and inspections. Maintaining Training Commitment Index
consistently at High. Training and support for other trainers.
Jan 2011 to
July 2011
GTP English Teacher – Thomas Clarkson College Wisbech
Classroom teaching English to years 7, 8 and 9, including
preparation for GCSE and Functional Skills.
May 2006 to
Nov 2010
Training Co-ordination Manager - Big Lottery Fund.
Reporting to Head of Programmes (HoP) and ensuring the smooth
implementation of training and knowledge transfer required for
change projects across the UK. Delivering to timelines. Building and
maintaining relationships with all project stakeholders. Controlling
project plans and reporting to HoP. Developing and delivering
training materials both hard copy and on-line. Managing the
communications plan, marketing the department’s role. Authoring,
editing and releasing a suite of ‘Easy Guides’ for staff. Maintaining
FAQs for use across the organisation. Delivering training to BA and
Helpdesk teams on new systems releases. Managing Helpdesk in
the absence of Helpdesk Manager. Assessing, preparing and
delivering training to meet needs of frontline staff on technical
skills. Supporting the SAP development team while maintaining
BAU. Developing award nominated eLearning packages.
 Specialities: Project management; training needs assessment,
design and delivery; communications; facilitation and mentoring;
guidance materials; website content management.
May 2004 –
May 2006
Change Control Officer - Big Lottery Fund.
Managing change projects. Planning for release, delivery and
implementation. Ensuring that changes were fit for purpose and
ready for release. Managing version control of all business
processes, forms and training materials used across the
organisation. Authoring and managing content of grant making
manuals and training materials, both on-line and in hard copy.

2.  Plover Cottage  Bedford Bank West  Welney  PE14 9RJ 
 Phone 01354 610075 
 Email: frances.e.woods@btinternet.com 
 View my profile on www.linkedin.com/in/franceswoodsplovercottage 
 Specialities: change and project management.
June 1999 –
May 2004
Grant Officer - Community Fund.
Working as part of a regional team. Assessment and contract
management of grants made by the Fund to voluntary
organisations and charities across the Eastern Region. Making
detailed appraisals and recommendations for complex capital and
revenue projects requesting grants of up to £500,000. Ensuring
compliance of grants in management.
 Specialities: Contract management, financial skills, business plans,
project planning. Customer care, disputes resolution.
Feb 1988 –
June 1999
Rural Projects Manager – Cambridgeshire ACRE.
Developing and managing projects to tackle rural disadvantage, for
example: rural transport projects, village shops, play schemes, day
centres and playgroups. Meeting targets and budgets as set for
projects.
 Specialities: Community development, volunteer development
and support, voluntary sector governance, fundraising, project
planning and management.
Education and qualifications
2016 Level 4 Certificate in Education and Training
2013 City and Guilds: Bakery Finishing, Barista, Delicatessen
2012 RSPH Level 3 Award in Food Safety for Retail – Distinction
Train the Trainer
City and Guilds: Advanced Meat, Foundation Fish
First Aid at Work 3 day course
2010 BA (Hons) Open (Literature and Creative Writing)
2009 ITIL(R) V3 Foundation Certificate in IT Service Management
2008 PRINCE2 Project Management Practitioner
NVQ level 4 in Learning and Development (part)
Intermediate Word and Excel PowerPoint for presentations
1992 – 95 Open University Foundation course Technology and Design (skills in
word-processing, spread sheets and data management.)
2 ‘A’ and 9 ‘O’ levels including English, Maths and Science.
Referees
HR Dept Big Lottery Fund Apex House Birmingham B15 1TR Tel 0121 345 7700
Richard Bradley Head of Faculty CoWA, Tennyson Road Kings Lynn Tel 01553 815300