2. “..if you don’t fix this is going to be a bad day...”
typical email from a NASA engineer reporting an issue in 2002

3. "Columbia, this is Houston, we see your
tyre pressure messages but we did not
copy your last."
Mission Control - 8:59:15 am February 1, 2003

4. "Roger, buh....“ (crackling noise then silence)
Columbia Commander Rick Husband - 8:59:30 am February 1, 2003

6. Knowledge Management
Principles
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7. What is Knowledge
Management?
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Knowledge Management Principles

8. Knowledge Management is:
The capturing, organising and storing of
knowledge and experiences of individual workers
and groups within an organisation and making this
information available to others within the
organisation.
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Knowledge Management Principles

9. Knowledge Management is:
About connecting people to
people and connecting
people to information
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Knowledge Management Principles

10. Knowledge Management is about:
•Establishing corporate repositories
•Sharing best practices
•Leading cultural change
•Improving business practices
•Fostering communities of practice
•Expert location systems
•Creating virtual organisations
•Measuring Intellectual Capital
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Knowledge Management Principles

11. Understanding that
What’s knowledge? permits knowledge to
be used
Organised information that
provides guidance or
initiates action
Collection of related
data with context
and perspective
Raw / hard facts
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Knowledge Management Principles

12. KM Components:
Effective KM depends on
People and Processes as well
as Technology
In today’s world Technology
is an essential enabler
Effective KM:
• 80% People
• 10% Processes
• 10% Technology
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Knowledge Management Principles

13. Why KM is so important:
On average people spend
20-30% of their time
searching for information
1h 52min per working day
57 person-days p.a.
Or in money terms:
$1 million per every $4 million
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Knowledge Management Principles

14. Why KM is so important:
Leverage wisdom of the
entire organisation:
connect
those who know
with
those that need to know
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Knowledge Management Principles

15. Why KM is so important:
Make the organisation
a learning organisation:
Create,
acquire,
transfer and
retain knowledge
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Knowledge Management Principles

16. Why KM is so important:
Improve efficiency and enhance
organisational performance
while reducing costs
PERFORMANCE COSTS
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Knowledge Management Principles

17. The organisation’s Objectives:
Adequate process to capture, classify and
use knowledge
Comply with legal obligations to manage
information to be accurate, available and
confidential as required
Accountability for validation and quality of
information
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Knowledge Management Principles

18. KM...everyone is part of it
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Knowledge Management Principles