Brief Review of professional experience in casino and gaming industry

1. Faisah Williams
30117 Club House Lane. (248) 910-9629
Farmington Hills, Michigan 48334 Faisahd@yahoo.com
PROFILE SUMMARY
 Creative professional with diverse background.
 Experienced manager in gaming environment.
 Energetic individual recognized as a quick learner
 A Self-starter that is resourceful and ambitious.
 Inspirational leader who motivates team to achieve new milestones
EDUCATION
 Wayne State University- Detroit, MI 09/1995-12/1996
 Oakland Community College – Southfield, MI 09/1997-05/1999
 National Institute of Technology – Southfield, MI 05/1999-11/1999
RELEVANT SKILLS
 Operations management in casino industry
 Qualified in dealing all table games
 Over 14 years of Gaming Experience
 Proficient in MS Office
 Exemplary Customer Support
 Adept knowledge of Gaming Policies and Procedures
ACHIEVEMENTS
 MGM Management Academy: 10/2014
 Perfect score on Secret Shopper review: 05/2012
WORK EXPERIENCE
MGM GRAND Detroit, MI
Dual Rate Assistant Shift Manager 12/2012 – Current
 Oversees productivity of all supervisors, dealers and games
 Vigilantly Monitors gaming floor for cheating, scams, counters & any unusual or suspicious play
 Resolves any issues or questions that may arise in gaming area
 Accurately completes administrative paperwork
 Executes excellent customer service
Floor Supervisor/ Assistant Floor Supervisor 09/2007 – 11/2012
 Supervised dealers and table games in assigned section
 Provided positive and developmental feedback to dealers
 Protected the integrity of various table games
 Accurately rated guests, personnel supervision, and customer relations.
Dealer 10/2001 – 09/2007
 Accurately and efficiently dealt all table games.
 Acknowledged and conversed with guests approaching gaming area.
 Carefully observed table and customers to maintain integrity of the game