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1 of 19
1
2
Learner outcomes today:
• Define “behavioral science” and why it is important to understand when building
your housing and registration websites.
• Understand how the Fogg Behavioral Model, EAST, and the “3 B’s” can help guide
your design
• Discover one technique that your can apply to enhance your website to increase
conversions
3
Behavioral Science is the
blend of psychology,
social sciences, and
economics.
Noun
a science or branch of learning, as psychology or
sociology, that derives its concepts from
observation of the behavior of living organisms.
Image: J.K. Rofling
4
Fogg Behavior
Model
Behavior = Motivation + Ability + Prompt
5
EAST:
Four simple
ways to apply
behavioral
insights
6
Strategic Insights to Take Your Event to the Next Level
Identify Key Behavior
Remove Barriers
Amplify Benefits
7
Strategic Insights to Take Your Event to the Next Level
Want some more
information and research on
behavioral science?
www.peoplescience.maritz.com
8
Strategic Insights to Take Your Event to the Next Level
Page
Performance
Report
Website
Launch
User
Feedback
Widget
Website
Design
Review
A/B
Testing
1
2
Inspectlet
Monitoring
Tool
5
4
3
Behavioral Science Toolkit
Build Launch
Feedback Pivot?
9
Strategic Insights to Take Your Event to the Next Level
Page Performance ReportUser Feedback Widget
10
Strategic Insights to Take Your Event to the Next Level
Inspectlet
Monitoring Tool
11
Strategic Insights to Take Your Event to the Next Level
Inspectlet
Monitoring Tool
12
Strategic Insights to Take Your Event to the Next Level
Treatment 1 Treatment 2 Treatment 3
A/B Testing
13
Strategic Insights to Take Your Event to the Next Level
Treatment 1 Treatment 2
A/B Testing
14
Strategic Insights to Take Your Event to the Next Level
Website Design Review
15
Strategic Insights to Take Your Event to the Next Level
Website Design ReviewExperient recommends…
16
Strategic Insights to Take Your Event to the Next Level
Website Design Review
Choice Overload??
17
Strategic Insights to Take Your Event to the Next Level
The fourth B….
EMPATHY
walk in your guest shoes!
18
Strategic Insights to Take Your Event to the Next Level
19
Strategic Insights to Take Your Event to the Next Level
Thank you!
If you have more questions and are an Experient client, please contact
your Account Director.
Otherwise, please email Jamie Murdock at
Jamie.Murdock@experient-inc.com
Look for an email from us and be sure to respond!

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Your Registration and Housing Website is Live... Now What!?

  • 1. 1
  • 2. 2 Learner outcomes today: • Define “behavioral science” and why it is important to understand when building your housing and registration websites. • Understand how the Fogg Behavioral Model, EAST, and the “3 B’s” can help guide your design • Discover one technique that your can apply to enhance your website to increase conversions
  • 3. 3 Behavioral Science is the blend of psychology, social sciences, and economics. Noun a science or branch of learning, as psychology or sociology, that derives its concepts from observation of the behavior of living organisms. Image: J.K. Rofling
  • 4. 4 Fogg Behavior Model Behavior = Motivation + Ability + Prompt
  • 5. 5 EAST: Four simple ways to apply behavioral insights
  • 6. 6 Strategic Insights to Take Your Event to the Next Level Identify Key Behavior Remove Barriers Amplify Benefits
  • 7. 7 Strategic Insights to Take Your Event to the Next Level Want some more information and research on behavioral science? www.peoplescience.maritz.com
  • 8. 8 Strategic Insights to Take Your Event to the Next Level Page Performance Report Website Launch User Feedback Widget Website Design Review A/B Testing 1 2 Inspectlet Monitoring Tool 5 4 3 Behavioral Science Toolkit Build Launch Feedback Pivot?
  • 9. 9 Strategic Insights to Take Your Event to the Next Level Page Performance ReportUser Feedback Widget
  • 10. 10 Strategic Insights to Take Your Event to the Next Level Inspectlet Monitoring Tool
  • 11. 11 Strategic Insights to Take Your Event to the Next Level Inspectlet Monitoring Tool
  • 12. 12 Strategic Insights to Take Your Event to the Next Level Treatment 1 Treatment 2 Treatment 3 A/B Testing
  • 13. 13 Strategic Insights to Take Your Event to the Next Level Treatment 1 Treatment 2 A/B Testing
  • 14. 14 Strategic Insights to Take Your Event to the Next Level Website Design Review
  • 15. 15 Strategic Insights to Take Your Event to the Next Level Website Design ReviewExperient recommends…
  • 16. 16 Strategic Insights to Take Your Event to the Next Level Website Design Review Choice Overload??
  • 17. 17 Strategic Insights to Take Your Event to the Next Level The fourth B…. EMPATHY walk in your guest shoes!
  • 18. 18 Strategic Insights to Take Your Event to the Next Level
  • 19. 19 Strategic Insights to Take Your Event to the Next Level Thank you! If you have more questions and are an Experient client, please contact your Account Director. Otherwise, please email Jamie Murdock at Jamie.Murdock@experient-inc.com Look for an email from us and be sure to respond!

Editor's Notes

  1. The Fogg Behavior Model shows that three elements must converge at the same moment for a behavior to occur: Motivation, Ability, and a Prompt. When a behavior does not occur, at least one of those three elements is missing.  So, let’s use registration for a conference for example. I receive a great email and I am motivated to attend a convention and head to an organization’s website. I find the link for the registration easily, however there are too many barriers or it takes too long (do not have the ability)….result-I do not register! I receive an email (prompt) and I easily find the website to register (ability), but there just is not enough of a compelling reason (no motivation)….result….I do not register I am highly engaged in my industry (motivated) and I have the ability to attend a conference, but there is nothing that prompts me to register.
  2. Experient’s methodology applied to all that we do Key touch points of a guest journey Experient strives to use data for every decision Interject with question before moving on
  3. Jump to live site
  4. Tell the story
  5. Story
  6. Story
  7. Follow up information and a pair of Bombas socks! Email Jamie Murdock
  8. Experient’s methodology applied to all that we do Key touch points of a guest journey Experient strives to use data for every decision Interject with question before moving on