1. VAN. S. VARGAS
3311 MONTEREY STREET, SAN ANTONIO,TEXAS,78207
CELLULAR (210) 876-0012 EMAIL: EVANSAGE78@GMAIL.COM
OBJECTIVE
Dedicated Customer Service Representative with Excellent Communication Skills, who takes pride in one call
resolution by researching, keeping actively educated and motivated to maintain that overall customer satisfaction
at the end of each call.
SOFT SKILLS
 Preparing for Call Flow to Begin
 Good Active Listening Skills
 Able to adapted quickly to overall change that can occurin call center.
 Able to grasp product knowledge quickly, as well as make note of changes to ensure faster resolutions times.
HARD SKILLS
 Great Adaptability Skills
 Ability to stay focused,use listening skills, and gatherinformation while on an Escalated call.
 Assisting customers with concerns,with customer complaints, and have been successfulto relay my true understanding forthe
call.
 Able to determine from which personality type customer falls under which is good for avoiding escalations, when quick
resolution is necessary , limiting the conversation,and when to engage conversation all for bettercustomer s atisfaction.
WORK HISTORY
CVS CAREMARK CALLCENTER LOCATED AT 7034 ALAMO DOWNS pkwy, San Antonio, Texas 78238
2 Years as a Customer Care Representative
AWARDS AND ACHIEVEMENTS AT CVS
 Received invitation for promotion to instant advance in skill to Senior Rep CCR4 from a CCR1 after 9mths of Employment.
 Received awards from my team Supervisor for helping team members, and others. An Example would be assisting team member
that needed help, assisted with ways to resolve call, Encouraged team member while working to deescalate, and during would
ensure not ignore my caller.
 Received Customer appreciation awards when at end of call member would ask to be transferred to Supervisor, to send gratitude,
and give kind words about the call experience.
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